호텔 – 스위소텔 머천트 코트
Swissôttel 호텔 Swissôttel 호텔

스위소텔 머천트 코트

4.0/5 5,608 리뷰
지도에서 보아라.
  • 호텔에 WIFI 무선 인터넷이 있음 WIFI / 인터넷 접속
  • 호텔에서 조식이 제공됨 조식
  • 호텔에 바가 있음
  • 호텔에 주차장이 있음 주차
  • 호텔에 레스토랑이 있음 레스토랑
  • 호텔 객실에 에어컨이 있음 에어컨
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최저 시작가
최저 시작가 187.50 SGD 일반 요금
최저 시작가 187.50 SGD 회원 전용 요금 회원 전용 요금, 예약 시 무료 회원 가입하세요
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호텔 및 주변 지역 서비스

체크인 시간 : 15h00부터
체크아웃 시간 : 12h00까지

서비스 및 이용 안내

유료 서비스
  • WIFI / 인터넷 접속
    • 호텔 내 WiFi 무선 인터넷
    • 객실 내 WiFi 무선 인터넷
  • 주차
    • 프라이빗 실내 주차장
    • 조명완비 주차장
  • 거동이 불편한 고객용 욕실
  • 100% 금연 호텔
  • 에어컨
    • 에어컨
    • 자동 에어 컨트롤
    • 에어컨

레저 및 액티비티

  • 실외 수영장
  • Fitness Facilities 24h/24
  • 웰빙
    • 자쿠지
    • 마사지 (유료 서비스)

케이터링

  • 레스토랑 2개
  • 바 1개

비즈니스 서비스

  • 회의실 5개
  • 컨벤션 호텔
모든 서비스 보기

호텔 위치

객실

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 객실 476개
  • 100% 금연 호텔
  • Baby bed
    • 에어컨
    • 비상구 지도
    • 자동 에어 컨트롤
    • 개폐가능한 창문
    • Baby bed
    • 객실 내 WiFi 무선 인터넷
    • 커피 & 티 세트
    • 미니바
    • 카드키 도어락
    • 연기 경보 장치
    • 객실 내 데드볼트
    • 객실 내 스프링클러
    • 보안용 도어스코프
    • 객실 내 비상사태 대응 정보
객실 안내

레스토랑 & 바

모든 레스토랑 보기
모든 레스토랑 & 바 보기

미팅 및 이벤트

4.5/5 AccorHotels 평가 7,164 리뷰

스위소텔 머천트 코트 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기
tripadvisor tripadvisor
4.0/5 TripAdvisor 평가 5,608 리뷰
트립어드바이저 우수 인증 (Certificate of Excellence) 2018으뜸 시설
전. 커플 - 11/08/2018 AccorHotels 인증 리뷰
« 매우 환상적 »

매우 안락한 객실에 좋은 풀장 친절한 서비스 다 좋았습니다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

박. 가족 - 10/08/2018 AccorHotels 인증 리뷰
« 친절하고 깨끗하고 좋았어요 »

친절한 프론트와 컨시어지팀 방밖에 나오면 하우스키핑팀이 필요한거 없는지 섬세히 보살펴 주시고 아이들과 있다고 항상 물도 넉넉히 채워 주셨어요 정말 좋았습니다 다만 조식은 좀 아쉬웠네요^^

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am sorry to learn that the breakfast was not to your expectations. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Junginkim 가족 - 05/08/2018 AccorHotels 인증 리뷰
« 강추할만한 호텔 »

체크인부터 체크아웃까지 모두 좋았어요 한가지 매일 팁을 드렸는데 마지막날 티를 안채워주셨네요 거기서 점수 빠져요 끝까지 최선을 다해주셨음 좋겠어요

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

C. H. J. 가족 - 03/08/2018 AccorHotels 인증 리뷰
« 전반적으로 친절하였고 위치적으로 아주 만족한다 »

한국인 직원분들이 계셔서 편하기도했고 프린트할일이 있었는데 먼저 도와주시려고 한 부분이 좋았음

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Yooninyoung 친구 - 03/08/2018 AccorHotels 인증 리뷰
« 완전 굿굿~ »

클락키 위치상 이동하기에 좋은 위치, 깨끗하고 넓은 방과 욕실(업그레이드 해줘서 더 좋았음), 경치도 좋고 놀기 편한 수영장, 친절한 서비스, 적당한 가격 모두모두 맘어 들었어요. 다음에 가도 또 선택할거에요. 단, 어메니티 향기가 좀더 좋았음 싶어요^^

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the bacon with our Executive Chef. Thank you for your feedback. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

익명 가족 - 03/08/2018 AccorHotels 인증 리뷰
« 싱가폴에 간다면 다시 머물고 싶은 호텔 »

- 호텔의 위치도 좋고, 직원들도 매우 친절하고 기념일도 잊지 않도 축하해주셔서 좋은 추억을 만들었습니다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Dongchul Y. 가족 - 02/08/2018 AccorHotels 인증 리뷰
« 즐거운 경험이였습니다. »

가족 모두 만족하는 즐거운 여행을 Swissotel Merchant Court에서 보내게 되어서 참 좋았습니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the insects in the room, I have taken this issue up with our Executive Housekeeper and our Pest Control company to ensure thorough cleaning and treatment of the entire area. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

엄. 가족 - 02/08/2018 AccorHotels 인증 리뷰
« 만족 »

2주간 장기투숙하면서 친절한 호텔직원분들 덕분에 편한 생활을 할수 있었습니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. E., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. At the same time, I would like to invite you to share your review with fellow travellers on TripAdvisor at www.tripadvisor.com.sg/reviewit My team and I are looking forward, dear Mr. E. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Th L. 가족 - 30/07/2018 AccorHotels 인증 리뷰
« 훌륭한 시설과 맛있는 음식 친절한 응대가 인상 깊었습니다. »

처음 싱가포르에 가게되어 기대반 걱정반이었는데 접수에서 퇴실할때까지 너무 친절한 설명과 서비스로 대해주셔서 감동적이었고 그동안 여행했던 어떤 호텔보다 머무는 동안 편안하고 좋았습니다. 다음번 싱가포르 방문때에도 꼭 다시 방문하겠습니다. 감사합니다.^^

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Yunhyekim 친구 - 28/07/2018 AccorHotels 인증 리뷰
« 응대가느립니다 »

응대가느려요

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with some aspects of your stay. I have noted that many aspects you rated only between 10 and 30 out of 100, I would very much appreciate to receive more details of us not delivering to your expectation in order for us to improve on the shortcomings. My team and I are looking forward, dear Ms. K. to hearing from you and to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Beenie 가족 - 25/07/2018 AccorHotels 인증 리뷰
« 친절하고 편안했던 휴가를 만들어준 스위소텔 »

부족함 없었던 편안함

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

익명 비즈니스 - 23/07/2018 AccorHotels 인증 리뷰
« 한국어 친절함과 깨끗한 정리정돈 인상에 좋았슴 »

전반적으로 친절함과 깨끗함이 인상적이었습니다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

N. 가족 - 22/07/2018 AccorHotels 인증 리뷰
« 너무 만족스러웠던 호텔 »

가성비도 최고, 숙소 위치도 최고, 시설도 깔끔, 서비스도 최고. 너무 좋았던 호텔입니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. At the same time, I would like to invite you to share your review with fellow travellers on TripAdvisor at www.tripadvisor.com.sg/reviewit My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

황. 친구 - 22/07/2018 AccorHotels 인증 리뷰
« 만족스러운 숙박 »

만족합니다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the pre-authorization amount of S$800.00 that has been blocked as deposit upon check-in, this is meant to cover incidental charges during your stay with us. Upon check-out, the total bill was S$516.70; my front desk colleague has deducted the amount from the deposit of S$800.00. The balance amount of S$283.30 has been released to your credit card on 18 July 2018. This process can take a little time. Thank you for your understanding and I am sorry for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

S. S. 비즈니스 - 18/07/2018 AccorHotels 인증 리뷰
« 룸서비스 »

스텝의 친잘함

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Jaeyounglee 커플 - 17/07/2018 AccorHotels 인증 리뷰
« 너무편안하게 지냈습니다. »

체크인 부터 룸서비스까지 너무 편리하게 이용할수 있었습니다. 호텔의 위치또한 여행하기에 너무 좋은 위치였습니다. 다음번에도 싱가포르를 가게되면 이용할것같습니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. At the same time, I would like to invite you to share your review with fellow travellers on TripAdvisor at www.tripadvisor.com.sg/reviewit My team and I are looking forward, dear Mr. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Ahm M. 친구 - 17/07/2018 AccorHotels 인증 리뷰
« 싱가폴 최고의 가성비 숙소 »

일단 저는 한국인이고 컨시어지와 수영장바 등 곳곳에 한국인 직원분들이 계셔서 너무 편했습니다. 로비에 현지 직원분도 오다가다 계속 보는데 눈마주치고 인사하고.. 직원분들 친절교육이 엄청 잘되어있는곳이라고 생각되구요 숙소도 오래된것치고 리모델링되어서 깨끗하고 수영장 수질도 나쁘지 않았습니다. 위치는 진짜 클락키 인접 최고의 위치구요 쇼핑몰 바로앞에있고 클락키 바로앞인데 밤에 시끄러운일 없었습니다. 체크아웃 후 이용할수있는 수영장과 샤워시설도 만족하구요. 싱가폴 다시가게된다면 꼭 다시 이용하고싶은 숙소입니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. At the same time, I would like to invite you to share your review with fellow travellers on TripAdvisor at www.tripadvisor.com.sg/reviewit My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

J. S. H. 비즈니스 - 17/07/2018 AccorHotels 인증 리뷰
« 전체적으로 종업원들 서비스는 좋았다. »

친절하게 체크인부터 체크아웃까지 인상이 좋았고, 룸 서비스나 청소등도 좋았음. 아침 부페는 전반적으로 깔끔한 음식들 제공이었다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

익명 비즈니스 - 17/07/2018 AccorHotels 인증 리뷰
« 위치만 좋았다 »

에어컨 고장으로 하루를 소비했다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the air condition, I have taken this issue up with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

익명 커플 - 12/07/2018 AccorHotels 인증 리뷰
« 호텔 컨디션은 아주 좋았고 위치도 만족스러웠습니다. »

3일 투숙 기간동안 마지막날 청소가 미흡했지만 전반적으로 만족스러웠고, 아쉬웠던 점은 트윈베드 룸이 적었던 점과 프론트로 주문한 얼음이 늦게 도착한 점 입니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room cleanliness, I have taken this issue up with our Executive Housekeeper to ensure proper and thorough cleaning of the entire area. Regarding the absence of the toothbrush, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Concerning the delivery of ice, I am very sorry for the delay and this point has been addressed with the relevant department heads for improvement. Thank you for highlighting this to me and I apologize for the shortfall and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

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