호텔 – 스위소텔 머천트 코트
Swissôttel 호텔 Swissôttel 호텔

스위소텔 머천트 코트

4.0/5 5,781 리뷰
지도에서 보아라.
  • 호텔에 WIFI 무선 인터넷이 있음 WIFI / 인터넷 접속
  • 호텔에서 조식이 제공됨 조식
  • 호텔에 바가 있음
  • 호텔에 주차장이 있음 주차
  • 호텔에 레스토랑이 있음 레스토랑
  • 호텔 객실에 에어컨이 있음 에어컨
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호텔 및 주변 지역 서비스

체크인 시간 : 15h00부터
체크아웃 시간 : 12h00까지

서비스 및 이용 안내

유료 서비스
  • WIFI / 인터넷 접속
    • 호텔 내 WiFi 무선 인터넷
    • 객실 내 WiFi 무선 인터넷
  • 주차
    • 프라이빗 실내 주차장
    • 조명완비 주차장
  • 거동이 불편한 고객용 욕실
  • 100% 금연 호텔
  • 에어컨
    • 에어컨
    • 자동 에어 컨트롤
    • 에어컨

레저 및 액티비티

  • 수영장
    • 실외 수영장
    • 천연 수영장
  • Fitness Facilities 24h/24
  • 웰빙
    • 터키식 목욕탕
    • 자쿠지
    • 마사지

케이터링

  • 레스토랑 2개
  • 바 1개

비즈니스 서비스

  • 회의실 5개
  • 컨벤션 호텔
모든 서비스 보기

호텔 위치

객실

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 객실 476개
  • 100% 금연 호텔
  • 아기 침대
    • 에어컨
    • 비상구 지도
    • 자동 에어 컨트롤
    • 개폐가능한 창문
    • 아기 침대
    • 객실 내 WiFi 무선 인터넷
    • 커피 & 티 세트
    • 미니바
    • 카드키 도어락
    • 연기 경보 장치
    • 객실 내 데드볼트
    • 객실 내 스프링클러
    • 보안용 도어스코프
    • 객실 내 비상사태 대응 정보
객실 안내

레스토랑 & 바

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모든 레스토랑 & 바 보기

미팅 및 이벤트

4.5/5 AccorHotels 평가 7,921 리뷰

스위소텔 머천트 코트 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기
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4.0/5 TripAdvisor 평가 5,781 리뷰
트립어드바이저 우수 인증 (Certificate of Excellence) 2018으뜸 시설
박. 비즈니스 - 12/10/2018 AccorHotels 인증 리뷰
« 좋은 서비스의 호텔 »

시설 서비스에 만족

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Ashley K. 가족 - 11/10/2018 AccorHotels 인증 리뷰

한국인 직원이 친절하게 체크인을 도와주었습니다. 숙박 내내 세심한 케어를 받았습니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. k., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. k. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Y. H. 가족 - 08/10/2018 AccorHotels 인증 리뷰
« 아주 만족스러웠습니다. »

직원의 서비스 태도와 청결상태가 좋았다. 수영장 컨디션이 좋았다 체크아웃 이후에도 샤워룸과 수영장을 이용할 수 있는 것이 가장 좋았다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

안. 가족 - 08/10/2018 AccorHotels 인증 리뷰
« 그냥 평범했던 호텔 »

아이와 함께하는 여행이라 접근성 좋은 곳을 찾다보니 가게 됐는데 다음에 가게 된다면 굳이..? 재방문해야할 특별한 장점은 없네요. 일단 오래돼 그런지 냄새가 너무 났어요. 특히 화장실 변기는 뚜껑을 열어두면 잠을 못잘 정도였는데 아이데리고 방 옮기기 귀찮고 뚜껑 닫고 화장실 문 닫으면 괜찮아서 별 말씀 안드렸네요. 그리고 아침식사 후 잠시 방에서 쉬고 있는데 누군가 벨을 누르시던군요. 룸 정리한다고.. 원래 투숙객이 있을때 하시나요? 전 그런 경험은 처음이라.. 근데 화장실과 방을 사용하는 걸레? 수건? 이건 구별해서 사용해주셨으면 좋겠고 화장실 청소후 손씻고 방에 있는거 정리해주셨으면 좋겠어요. 화장실 하시고 컵 바꿔주시고.. 타월 바꿔주시고.. 욕조닦던걸로 책상 닦으시려길래 괜찮다고 했네요. 그거 다른방에서도 쓰던 거 일텐데;; 그리고 열심히 해주신건 좋은데.. 저 쉬고있었습니다. 룸 청소해달라고 불켜놨던것도 아니고 시간은 아홉시 막 넘은 시간이었어요. 좀 불편했네요. 셋째날은 자다가 뭔가 발견했네요.. 제가 전날 파스를 붙이고 잤었는데 떼면서 몇 장인지 확인 안했었는데 한장이 자다가 떨어졌었나봅니다.. 시트는 매일 안간다는 거 압니다. 집에서도 제가 매일 새 시트 쓰는건 아니니까요. 근데 털지도 않고 그냥 덮어두셨나봅니다. 누웠는데 바닥에 미끄덩 느낌이 나서 보니 있더군요. 그리고 안내문은 수정할 게 좀 있더군요. 세탁실 요금이라던가 스파에서 세탁 토큰 살 수 있는 시간 같은거요. 저녁 8 시 45분쯤? 사러갔더니 직원이 정리하고 있더군요. 자기는 끝났다고 일층가라더군요. 아홉시까지 아닌가요? 아님 싱가포르는 퇴근시간이 유동적인건가요? 이층갔다가 일층 갔다가.. 왔다갔다 하느라 번거로웠고. .하필 첫날이라 호털 내부구조도 잘 몰라서; 그리고 올라갈 때 엘리베이터 버튼이 제 키로는 안먹히더군요;; 되는 곳이 있고 안되는 곳이 있나봅니다. 그것도 사전에 알려주셨음 좋았을텐데.. 마지막으로 어메니티 너무 별로예요. 어딜가나 아쉬움이 남았겠지만 호텔선정에 조금 더 아쉬움이 남는 여행이었네요.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the bathroom smell and the room cleanliness, this is not acceptable and I have taken these issues up with our Executive Housekeeper to ensure thorough and proper cleaning of the entire area in the defined sequence using the proper utensils. Concerning the make-up room, our housekeeper should have asked if guest would like the room to be cleaned. Regarding the purchase of laundry token, I have addressed this point with our Spa Manager. Also, I have taken note of your comment on the operations of the lift. Thank you for highlighting this to me and I sincerely apologize for the shortfalls and the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

오. 가족 - 07/10/2018 AccorHotels 인증 리뷰
« 위치가 너무 맘에 들었다 »

2개의 룸을 옆방으로 배정해주려고 노력해주셨다. 위치가 관광하기에 진짜 편리하고 좋았다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Ms. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

K. 친구 - 04/10/2018 AccorHotels 인증 리뷰
« 전체적으로 괜찮았어요 »

체크인을 늦게 하는 바람에 많이 만끽하진 못했지만 전체적으로 괜찮았어요 수영장이 좀 작은거랑 뷰가 좋다고 소문나서 예약했는데 트윈룸은 뷰따윈 없더라구요

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Thank you for your understanding. I am delighted to learn that otherwise you had a pleasant stay with us. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

문. 가족 - 04/10/2018 AccorHotels 인증 리뷰
« 기대이상 »

모든 직원분들이 친절하였다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Sophia 가족 - 03/10/2018 AccorHotels 인증 리뷰
« 만족스러웠다 »

전체적인 룸 컨디션이 좋았고 직원들이 친절해서 만족스러운 숙박이었다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

익명 1인 - 02/10/2018 AccorHotels 인증 리뷰
« 친절 »

한국인 여자 직원 두분 너무 친절하셔서 감동이었습니다. 감사합니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Hanseunghwa 가족 - 02/10/2018 AccorHotels 인증 리뷰
« awesome!!! »

직원들이 모두 친절하여 호텔처음 들어갈때부터 나올때까지 정말 편안했습니다. 다만, 2점을 뺀이유는 화장실 수압이 너무 약해서 샤워를 하거나 세수를 할때 불편하였습니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water pressure with our Chief Engineer for rectification to avoid recurrence. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

익명 가족 - 01/10/2018 AccorHotels 인증 리뷰
« 사람이 많아서 서비스가 늦음 »

트리플룸으로 예약했고 체크인 시간보다 일찍 도착해서 일단 등록은 다해놓고 체크인시간에 가보니 방 준비안되어 있었음 더불침대 2개라서 엑스트라베드 넣어준다했었는데 안되어있어 로비가서 다시 해달라고 함 그렇고 외출후 저녁6시넘어서 다시 호텔로 복귀해보니 엑스트라 베드 준비 안되어있고 호텔 어메니티도 2명분껏만 준비되어있어 다시 요청함. 전반적으로 뭔가 준비도 안되어있는 상태였음 일행이랑 층수도 상대적으로 너무 다른층을 주고 넓은 방이 2층이라는 이야기만 들음 바꿔줄 생각없어보였음

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room not being ready, I am very sorry for the delay. Concerning the room allocation, my front desk colleague had upgraded you to a bigger room with 40sqm to accommodate the extra bed. You had booked an advantage room with 30sqm. Thank you for your understanding. The extra bed and the amenities should have been in place before guest’s check-in. I have taken this issue up with our Executive Housekeeper for improvement. I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Mj 가족 - 28/09/2018 AccorHotels 인증 리뷰
« 위치도 서비스도 만족스러웠음 »

한국인 직원이 있어서 체크인을 하는데 어려움 없이 시작부터 마음 편하게 지낼 수 있었다. 위치도 클락키 바로 옆이어서 찾기 쉬웠고 주변 관광이나 식사를 하기에도 적합했다. 체크아웃 이후에도 짐을 맡기거나 수영장 등을 사용할 수 있다는 점에서 안심이 되었다 (실제로 사용할 시간은 없었지만). 욕조가 있는 방은 물이 늦게 빠진다는 단점이 있었지만 그 외에는 불편한 점을 느끼지 못했다. 숙박 기간동안 아주 만족스러웠다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

익명 비즈니스 - 28/09/2018 AccorHotels 인증 리뷰
« 괜찮은 호텔 »

지리적인 위치도 좋고, 그냥 저냥 괜찮은 호텔

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Jungjoon P. 커플 - 28/09/2018 AccorHotels 인증 리뷰
« 아주 좋았어요 »

편리한 접근성 환경도 깨끗하고 친절한 종업원 매우 좋았어요

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Seungho L. 비즈니스 - 27/09/2018 AccorHotels 인증 리뷰
« 좋은 위치와 조식을 합리적인 가격에 제공하는 호텔 »

좋은 위치와 조식을 합리적인 가격에 제공하는 호텔

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the currency used during check-out, as explained by my colleague, by Singapore law payment made with foreign currency has to be converted to Singapore Dollar. Thank you for your understanding. I have taken note of your comment on the waiting time at the egg and noodle stations with our Executive Chef. I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

익명 가족 - 16/09/2018 AccorHotels 인증 리뷰
« 최고의 위치, 최고의 서비스 »

위치, 직원들의 친절도 매우 좋았습니다. 조식은 대체적으로 무난했지만 조금 더 업그레이드 부탁드려요~

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Lana P. 가족 - 14/09/2018 AccorHotels 인증 리뷰
« 정말만족한 호텔 »

체크인할때 한국직원있는거 부터가 만족스러웠다. 룸 컨디션도 너무 좋았고 수영장은 너무 완벽했다 아쉬웠던건 체크아웃날 11시쯤 방문을 두들겨서 미니바 사용여부를 체크했던 일 이다 룸서비스를 사용하지도 않았는데 직원이 룸에 찾아 오는건 솔직히 좀 불편하다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

주. 커플 - 13/09/2018 AccorHotels 인증 리뷰
« 가성비가 정말 좋은 호텔 »

한국직원께서 프론트에서 친절히 응대해주셔서 감사했습니다 숙소도 깔끔하고 조식도 맛있었어요 수영장을 이용을 못해본게 아쉽네요 한가지 단점은 위치가 클락키쪽이라 그런지 밤에 외부 소리가 좀 들리고 복도에서 사람들이 이야기하면 너무 크게 들렸던게 단점인 것 같습니다

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the noise from the corridor and Clarke Quay, I am very sorry you were disturbed. I have taken note in your guest profile on your preference for a quiet room for your future visits, which will be located in a different part of the hotel. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Sungwon K. 가족 - 13/09/2018 AccorHotels 인증 리뷰
« 신나는 수영장 »

수영장에 슬라이드가 있어서 가족들 모두 재미있게 즐겼고 체크아웃하는 날 샤워도 가능해 편하게 이용했습니다. 방도 깔끔하고 친절한 서비스, 편리한 교통 모든게 만족스러웠습니다.

호텔 리뷰 응답
호텔 리뷰 응답

Dear Mr. k., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. k. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

K. S. 1인 - 12/09/2018 AccorHotels 인증 리뷰
« 편안했던 숙소! »

처음 체크인할 때 한국직원분께서 친절하게 안내해주셔서 너무 좋았고, 방이 아주 쾌적하고 넓고 좋았습니다. 수영장도 붐비지 않아 좋았고 다음에 또 가고싶어요!

호텔 리뷰 응답
호텔 리뷰 응답

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the unpleasant incident at breakfast, I have taken this issue up with our Food & Beverage Manager for review and improvement. Thank you for highlighting this to me and I am sorry for the embarrassment. I am delighted to learn that otherwise you had a great stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

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