Hotel Royal Hoi An - MGallery 5성

고객 평점 (ALL 평가) 4.7/5 942 리뷰

Hotel Royal Hoi An - MGallery - Image 1
Hotel Royal Hoi An - MGallery - Image 2
Hotel Royal Hoi An - MGallery - Image 3
Hotel Royal Hoi An - MGallery - Image 4

호텔설명

호텔 추가 정보

  • "10 minute walk to majestic old quarter of Hoi An "

  • The highest rooftop pool and bar in Hoi An.

  • Delicious and diverse dining experiences

  • Stylish mosaic-tiled outdoor pools

  • Stunning riverside location in the old town

숙박

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호텔 위치

Hotel Royal Hoi An - MGallery

39 Dao Duy Tu Street, Cam Pho Ward
51000 HOI AN
Vietnam

GPS:15.876437, 108.320335

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  942 리뷰

TripAdvisor 평가  4.5/5  1,828 리뷰

2023으뜸 시설

Good Stay

트립어드바이저 평점 4.0/5

justthestart 가족 - TripAdvisor 인증 리뷰

A very nice hotel Good location for us . Two great swimming pools and plenty of private places to sit in private. I would say a 4.5 star and customer service a 4 they did their job but no personal service as experienced at other 5 Star hotels we have just visited

A wonderfully luxurious hotel in the heart of Hoi An

트립어드바이저 평점 5.0/5

Al M Couples - TripAdvisor 인증 리뷰

My wife and I had an excellent 4 day stay at the Hotel Royal. We were so well treated by all staff, to the point we were missing some of them as we moved on to Hanoi. Special mention to Quynh Phan, who went above and beyond her duties to ensure we had the most enjoyable time - thank you Quynh !!! The room was clean, luxurious, well appointed and very very comfortable. The breakfast was delicious, with a wide variety of food. The ground level swimming pool was very well looked after and had a great vibe. The rooftop bar was beautiful (...and the adjacent swimming pool was also amazing). We had the best time in Hoi An thanks to the amazing personnel of this wonderful hotel!

Beautiful Hotel

트립어드바이저 평점 5.0/5

Margaret P TripAdvisor 인증 리뷰

Beautiful hotel, with friendly and welcoming staff a short walk from the old town of Hoi An. Our large room was beautiful, comfortable and well appointed, Excellent choice at buffet breakfast in hotel restaurant. Only here for couple of nights but would liked to have stayed longer. Wouldn’t hesitate to come back.

Amazing will definely stay again

트립어드바이저 평점 5.0/5

Marilyn M TripAdvisor 인증 리뷰

Wonderful place to stay, all amenties were great. Location fantastic.. Staff we lovely, especially Vy.. looked after us wherever he was working.. went above & beyond customer service. So polite & friendly, all round lovely person.. thank you Vy.

좋은 위치와 시설이지만 다시 가고 싶지는 않은 호텔

고객 평점 3.5/5

S K. 가족 - 전체(All) 통지 확인

좋은 위치와 시설이지만 매니지먼트는 개선이 필요합니다. 조식 레스트랑이 너무 복잡하며 3일 동안 겪은 egg station 직원의 고약한 이미지가 아직까지 불쾌하게 남아 있습니다. 객실 소음문제 있었으나 매니저를 만나서야 해결되었습니다.

Dear Mr. K., Warm greetings from Hoi An and Hotel Royal. I would to thank you for taking the time to review your recent stay with us. I sincerely apologize for some service shortfalls that you experienced while staying with us. I would like respond to the two main concerns that you have raised in your review and which created an unacceptable standard of stay for you. 1. Breakfast – I fully understand and appreciate your concern about your breakfast experience. I have noted from your reservation that the days of your stay, the hotel was at extremely high occupancy and we had a lot of congestion within the restaurant and at the buffet station, in-particular for the hot section of the buffet where all eggs are freshly made to order. With the high volume of guests and orders I understand that there could have been some frustration with ordering at the particular time that you had breakfast daily. This situation of overcrowding in the Faifo Café at breakfast on high occupancy days, is being addressed and the initial plans are in process to re-develop the outdoor terrace area adjacent to the restaurant. It is envisaged that by the middle of this year, this current outdoor terrace space will be fully enclosed with air conditioning to see the size of the restaurant double in seating capacity and to a higher standard. 2. Disturbing Noise – since receiving your feedback, we are currently in process to modify and install additional anti-vibration support for the two motor pumps that are located on the level above the particular room that you were residing in. A solution was actioned last year, however it has proven not to be suitable for the long term. Hence we are making the improvements and modifications to this situation, within the next fortnight. Once again I sincerely apologize for the situations of your stay that were below you expectation and had a negative impact, however we taking actions to improve such situations in the shortest possible time. Your feedback has been greatly appreciated and valuable to us. Yours sincerely, STUART MURPHY General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 426 리뷰 9.7/10 위치
  • 538 리뷰 8.6/10 객실
  • 661 리뷰 9.2/10 서비스
  • 284 리뷰 9.1/10 조식
  • 180 리뷰 8.7/10 분위기
  • 154 리뷰 9.4/10 수영장
  • 126 리뷰 8.3/10 청결도
  • 65 리뷰 8.8/10 음료

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