Aparthotel Adagio Alphaville 4성

Dear Mr. Seung Muk L., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Alphaville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. When you try to make a reservation for 10 nights or more in our hotel, the system will only let you complete by allowing a partial prepayment. This was the case with the reservation code code GVSSBNDP, which you did. We understand that you have received the reservation confirmation together with the partial prepayment approval. However, for the charge to take effect, it will depend on a manual intervention of the hotel and we did not effect this charge before its arrival, we left it to be performed only at check in. We guarantee that you have not been charged in duplicity, by consulting the card statement you can be sure of that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General Manager