풀만 멜버른 앨버트 파크 5성

고객 평점 (ALL 평가) 3.9/5 2,082 리뷰

풀만 멜버른 앨버트 파크 - Image 1
풀만 멜버른 앨버트 파크 - Image 2
풀만 멜버른 앨버트 파크 - Image 3
풀만 멜버른 앨버트 파크 - Image 4

호텔설명

호텔 추가 정보

  • 앨버트 파크가 보이는 그림처럼 아름다운 호반에 위치

  • 매년 3월에 열리는 호주 그랑프리 F1 현장에서 가장 가까운 호텔

  • 최대 1,600명을 수용할 수 있는 컨퍼런스 시설

  • 풀만의 169개 객실 및 인근 머큐어 멜버른 앨버트 파크의 209개 객실

  • 피트니스 센터, 앨버트 파크 러닝 맵, 실내 수영장, 객실 내 요가 시설 이용 가능

숙박

호텔 위치

풀만 멜버른 앨버트 파크

65 Queens Road, 앨버트 파크
3004 멜버른
호주

GPS:-37.84978, 144.978662

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  2,082 리뷰

TripAdvisor 평가  4.0/5  1,757 리뷰

A massive disappointment

트립어드바이저 평점 1.0/5

Scott M TripAdvisor 인증 리뷰

Wow, what a disappointment. Tired, old room in desperate need of refurbishment. Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning. If looking for a nice Melbourne accomodation put the pen through this one and look elsewhere.

Disappointed

트립어드바이저 평점 1.0/5

Collin W TripAdvisor 인증 리뷰

I have created a new TA account as previously my partner and I used to have one account. I had been to Pullman Albert Park three times, once in 2022 during GP and this year again, both times with my partner and me alone in October. In 2022 we had issues as the hotel had just reopened after Covid and like many places, it was chaotic. My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room. Having complained to a friend who was then the Marketing Manager for the group, who also happened to be staying, we were introduced to the General Manager, Michael. We thought he managed our issues very professionally and we ended up booking for this year again. Michael met us this year and we had a drink and again, he was charming. My partner and Michael shared many stories about F1, the different tracks and drivers etc., This time in October, I had to come to the CBD and as I had a good impression of the hotel, I asked my friend to book the Pullman as she was travelling on business. The reception was a total disaster while checking in and I was trying to call Michael but he was not answering. As we had to wait for a while we went to the bar and again, as they seemed to be short of staff we did not end up getting a drink, having waited for a while. Finally the room was provided and I felt we were not welcomed with courtesy and was disappointed that I could not get through to Michael as well. The next morning we came for breakfast we asked for the General Manager Michael and someone else turned up. I was confused and said that I asked for Michael but the person said that Michael is no longer with the company. I then said that I tried calling Michael but he was not answering. We were then told that the number does not belong to Michael and we felt strange the way we were told about Michael as if the person did not want to do anything with this conversation. Finally we did not say anything about the issues as we were leaving that afternoon anyway but feel disappointed.

Poor Service Experience

트립어드바이저 평점 1.0/5

alishath2 Couples - TripAdvisor 인증 리뷰

This hotel is obviously experiencing staffing issues as all customer service experiences were unacceptably slow. Check in procedure took 30 minutes, room service for drinks was 45 minutes and attempting to resolve a refund for for the cancelled room service was over 30 minutes. In the hotel lobby is was evident the front of house staff were fielding concerns from many customers. We are generally understanding people but this was our most frustrating and disappointing hotel stay (world wide).

Wonderful weekend staycation.

트립어드바이저 평점 5.0/5

O8975JSjudys Couples - TripAdvisor 인증 리뷰

Had a wonderful night’s stay at the Pullman last weekend. Last time we stayed there we had an unpleasant and unpleasant experience. Hotel management went above and beyond to make amends - ensuring our experience this time was fabulous. Special thanks to hotel management- especially Rhett.

The Hotel from Hell

트립어드바이저 평점 1.0/5

John L TripAdvisor 인증 리뷰

4 nights in the Hotel from Hell. Where to begin?: 1. The room is old and tired, with none of the usual inclusions. No glasses other than bathroom. No cold water - nothing at all. It's very downmarket for the price, reminiscent of a highway motel (not at highway motel prices). 2. The hotel, including the foyers, was completely taken over for the entire weekend by a massive HiFi sales event. After threading our way through displays and ticket lines in the foyer, we made it to the lift, hidden behind a temporary ticketing booth. The noise in the foyer from the HiFi demos is loud and intrusive to say the least, and in the room, 2 floors up, it reverberates, all day, like a thunderstorm. The only place to find some peace was either in a deserted entry foyer or in the nearby park. The foyers, bar and coffee bar are packed all day with HiFi salespeople. Don't expect a restful, or respectful, stay. It's like an all-day disco. 3. The internet connection is not useable. Connection speeds in the room (on three devices) range from 0 to 4.1 Mbps. All attempts to fix this failed. 4. All dining room coffee machines were inoperative at breakfast. The only option was to purchase a coffee from the adjacent coffee bar (on top of the $40 breakfast buffet). 4. The hotel foyer and dining room clearly do not have a curated music playlist or policy. The dining room has a boombox on the floor playing hip-hop pop at breakfast. The main foyer / coffee shop is little better. It's completely inappropriate for the venues or time of day. On balance, the front of house staff are helpful and cheerful, but worked off their feet. They clearly have no authority, and it shows. Beyond that, management just falls off a cliff. A persistent problem that was reminiscent of the Novotel Crackenback many years ago. Unable to find another hotel in the area for our last two nights, so it looks like we are stuck with it. Easily one of our worst hotel experiences in the world.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 531 리뷰 8.1/10 위치
  • 1,303 리뷰 6/10 객실
  • 1,168 리뷰 6.7/10 서비스
  • 13 리뷰 4.2/10 인터넷 가격
  • 453 리뷰 4.7/10 청결도
  • 386 리뷰 4.7/10 레스토랑
  • 319 리뷰 6.3/10 조식
  • 272 리뷰 5.3/10 가격 대비 가치

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