소피텔 프랑크푸르트 오페라 5성

고객 평점 (ALL 평가) 4.7/5 1,459 리뷰

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Opernplatz 16, 60313 프랑크푸르트, 독일

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호텔 위치

소피텔 프랑크푸르트 오페라

Opernplatz 16
60313 프랑크푸르트
독일

GPS:50.115941, 8.673665

전화
팩스 +49 69 256695802

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호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

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RESTAURANT SCHÖNEMANN

현지 프랑크푸르트 요리와 프랑스 요리가 만납니다. 오페라 광장의 인테리어와 지중해식 인테리어는 현지 재료로 만든 특별 요리와 고급 와인을 즐길 수 있는 요리 철학을 반영합니다.

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자세히 보기

ALL 평가  4.7/5  1,459 리뷰

TripAdvisor 평가  4.5/5  662 리뷰

2024으뜸 시설

Exceptional service and a great location

트립어드바이저 평점 4.0/5

405leslied 가족 - TripAdvisor 인증 리뷰

My partner and I along with his mother had an opportunity to stay here on a recent visit to frankfurt, Overall our experience was exceptional , the service could not be faulted the housekeeping staff room attendants and turndown staff were efficient and consistent throughout the entire stay , friendly courteous and very efficient in all they did , the common areas were immaculate and kept in pristine condition the rooms exceptionally well presented , We had a great experience at the bar which even when almost full still had a great atmosphere and service did not suffer, the roof top terrace was not available during our stay, The breakfast was a low point for us the service is great but the selection on offer is basic , ok for a single visit but not really for an extended stay , we did not have dinner here , we did not have time or opportunity to visit the day spa , the allure of a sauna and steam room was enticing Neither did we use the gym ( next door ) as the pool was closed , we had been intending to use the pool and sauna , bit as pool was closed there seemed no point , Before the next visit we will ensure all services and facilities are available to minimise the disappointment , Room was comfortable and cell appointed with a lovely view over the park next door , We found the bath a challenge to get in and out of as it is very deep and older people would have difficulty and a non slip may would be a good idea . Concierge and front desk staff were attentive and helpful and always greeted guests n a professional and courteous manner .

Dear 405leslied, thank you for sharing your detailed feedback about your recent stay at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed exceptional service and our great location as well as the front desk and concierge team. It is rewarding to know that our housekeeping staff, room attendants, and turndown staff provided efficient and consistent service throughout your stay. Your comments about the breakfast selection have been duly noted, and we will strive to enhance this aspect for our guests' satisfaction. Please rest assured that we will work on ensuring all services and facilities are available for your next visit. Your feedback about the bath's accessibility is valuable, and we will ensure to assign a room with a walk in shower for your next visit. for improvement. We look forward to welcoming you back soon. Warm regards, Steffen Opitz General Manager

Grateful thanks to the night concierge

트립어드바이저 평점 4.0/5

wingate TripAdvisor 인증 리뷰

I had managed to loose my pills.The night concierge phoned and all night pharmacy and I was able to obtain a duplicate set. The staff generally were extremely helpful. The room was comfortable and I slept well. I didn't like the lift which had a ridiculously complex method of calling. Breakfast was good.As you will see from the photo the porridge they made for me was enormous. So a generally enjoyable stay

Bonjour wingate, We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues, especially the night team. Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Yours sincerely, Steffen Opitz General Manager

Luxurious Hotel in the Heart of Frankfurt.

트립어드바이저 평점 5.0/5

Acevilla Couples - TripAdvisor 인증 리뷰

This hotel is top notch and in a great location to explore the city. Situated right next to the Old Opera House and a stone throw away from the shops and numerous restaurants. The facilities and decor are luxurious and the staff are super friendly and helpful. Breakfast is delicious and the rooms are awesome. I would highly recommend this hotel for couples looking for a 2/3 night city break.

Dear Acevilla, Thank you for taking the time to share your feedback with us. We are delighted to hear that your experience at Sofitel Frankfurt Opera in the heart of Frankfurt was nothing short of excellent. It brings us immense joy to know that you found our location convenient for exploring the city, with the Old Opera House right at our doorstep and an array of shops and restaurants nearby. Providing top-notch facilities and luxurious decor is always our priority, and we are thrilled that you appreciated them. Our team takes great pride in delivering exceptional service, and your kind words about their friendliness and helpfulness are truly appreciated. Once again, thank you for choosing Sofitel for your stay in Frankfurt. We look forward to welcoming you back anytime soon. Warm regards, Steffen Opitz General Manager

Great 5⭐️ Hotel in the Heart of Frankfurt

트립어드바이저 평점 5.0/5

592obi Couples - TripAdvisor 인증 리뷰

Overall: ⭐️⭐️⭐️⭐️⭐️ Valet: ⭐️⭐️⭐️⭐️⭐️ Reception: ⭐️⭐️⭐️⭐️⭐️ Breakfast: ⭐️⭐️⭐️⭐️⭐️ Spa: ⭐️⭐️⭐️⭐️⭐️ Location. ⭐️⭐️⭐️⭐️⭐️ We had a great time in the hotel! The staff, facilities and location are perfectly suited to enjoy Frankfurt. I would recommend getting the upgraded room for more space. Most of the guests were adult couple who wanted to relax and have calm stay. The parking is on the-4 floor and is accessible from Hochstrasse. It is spacious enough for a larger car or SUV. We had a brilliant short vacation in Frankfurt and we will be definitely staying there again soon.

Bonjour 592obi, We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues. Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future. Yours sincerely, Steffen Opitz General Manager

Good but with room for improvement regarding service

트립어드바이저 평점 4.0/5

Kai W Couples - TripAdvisor 인증 리뷰

Location is great. Hotel has a luxurious feel to it and the lobby + areas are beautifully designed. Breakfast was up to Sofitel-standards (in other words: great). Upgraded the room proactively because of the Platinum status. Room was spacious. However the service aspect really needs improvement. Contacted the FO beforehand as it was my partners birthday. Assured me they would arrange something. Nothing was there. Asked for it, no record of it but they would take care of it. Again, nothing happening. Finally late at night after asking for it 4 times and waiting a long time they delivered a bottle of sparkling wine. Obviously, I do not expect them to do something, but communicating they will arrange something special gives a certain sense of expectation. Also the corridor smelt like weed but this is nothing the hotel can help. Service at breakfast could use improvement too as we had to wait 20 minutes (and had to ask twice) for the coffee and tea. Also had to wait a very long time until we could order some a la carte food. In general I would recommend, but by far not one of the best sofitels I had.

Dear Kai Wester, Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I'm sorry that your experience didn't meet your expectations; Please allow me to sincerely apologize. At Sofitel Hotels & Resorts, we strive to provide every customer with a superior service experience. That's why your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issue and prevent it from occurring in the future. We are pleased that we were able to contact you and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Vera Blackert Assistant to the General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 334 리뷰 9.5/10 위치
  • 513 리뷰 8.3/10 객실
  • 731 리뷰 8.5/10 서비스
  • 5 리뷰 3.3/10 인터넷 가격
  • 211 리뷰 7.8/10 조식
  • 108 리뷰 7.5/10 청결도

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