머큐어 리조트 사누르 4성

고객 평점 (ALL 평가) 4.4/5 268 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 리조트 사누르 - Image 1
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Jalan Mertasari, Sanur,, Bali, Indonesia, 80228 덴파사르, 인도네시아

호텔설명

호텔 추가 정보

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

숙박

Take advantage of our Flight + Hotel offers

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호텔 위치

머큐어 리조트 사누르

Jalan Mertasari, Sanur,, Bali, Indonesia
80228 덴파사르
인도네시아

GPS:-8.710925, 115.25405

전화
팩스 +62 361 287303

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  268 리뷰

TripAdvisor 평가  4.0/5  3,119 리뷰

2024으뜸 시설

Mercure Resort Sanur

트립어드바이저 평점 4.0/5

Glenn B Couples - TripAdvisor 인증 리뷰

Stayed 6 nights, First impressions were wow, we had the $175 - Executive King Room, bit out dated but bed was really comfortable, room house keeping was average at best, repeatedly asked for extra towels and I don’t know whether they didn’t understand or not but the message wasn’t adhered too. Room and Pool towels are very average and need replacing, they need to be put in the bin. Great position right on the beach, the Genius Bar on the beach is great also, frequented it most days. Probably stay somewhere else next time

Not bad...not good....but could be so much better...

트립어드바이저 평점 3.0/5

73P-Alex TripAdvisor 인증 리뷰

I live in Bali and didn't want to have a long gojek ride after getting back to Sanur port from Nusa Penida. The Mercure Sanur is cheap...I'm Gold Accor...my expectations where...not high! Check-in. It looks like if you do check-in at 6pm, 75% of the staff has a "trainee" tag. We all start somewhere and my trainee was very willing to help. But I'm not the one supposed to train your staff...Supervisors are there for this...if only you can find them! Got upgraded to an "executive" room. Well....old, clean and basic is what can best describe the room. Remember, it's a cheap stay. Stay...it's what it is...perfect for a good walk in Sanur, use the hotel as a base and nothing more. Check-out...wrong bill...not sure he was a trainee...took ages to deal with. Points credited...was a point and cash stay...obviously they didn't credited the points and I had to follow up with All Accor. Would I go there on holidays. No. Is it ok for a one night stay, I guess so... where I come from, we say, you get what you pay for...so now you know...

Dear J3P-Alex, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your detailed review and want to sincerely apologize for falling short of your expectations during your recent stay at our resort. Your comments regarding the check-in process and the presence of trainee staff members are duly noted. Please rest assured that we strive to provide excellent service to enhance our guest experience. We will continuing to ensure that our team members receive the necessary support and training to deliver a smoother check-in experience. We're sorry to hear that the upgraded "executive" room did not meet your expectations in terms of its age and basic amenities. We are constantly working to improve our facilities and guest experience, and your feedback will be taken into consideration as we continue to make enhancements. Regarding the check-out process and the delay in dealing with the incorrect bill, we apologize for any inconvenience caused. We will investigate this matter further to prevent similar issues from occurring in the future. We also apologize for any oversight regarding the crediting of points for your stay. Rest assured, we will follow up with our team to ensure that all points are credited accurately and promptly for future point and cash stays. While we regret that your experience did not meet your expectations this time, we hope you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional service. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

My stay here

트립어드바이저 평점 5.0/5

Sam G TripAdvisor 인증 리뷰

My stay here was absolutely amazing. The staff are great but I want to say a special thank you to Dedi. Dedi was the most gracious man we have ever met. He helped organise tours and was always available to answer our questions. Dedi you are an asset to the Mercure Sanur. The location was great with walking distance to the beach. Amazing place and we are already planning our next holiday. Thank you

Dear Sam G, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your recent stay this month and we’re so pleased you enjoyed your stay with us. We're thrilled to hear that Dedi made such a positive impact on your stay. We'll be sure to pass along your kind words to him and the rest of the team. He will sincerely appreciate your kind words. Its wonderful to know that you enjoyed our convenient location and are already planning your next visit. Sam G, we hope your warm recollections of Mercure Sanur, will always be a lasting connection and you will always have a home here in Sanur when in need. You know you will always be welcome. With Kindest Regards, Dayu Purba Guest Experience Manager

Value for money in Sanur.

트립어드바이저 평점 4.0/5

Stuart W TripAdvisor 인증 리뷰

Very neat and tidy with comfortable beds and a feeling of space. Two lovely pool areas with great access to the beach and the boardwalk. Great value for money option, especially for Accor Plus members. Staff were very welcoming. A great Club Sandwich by the pool. Happy to return.

Dear Stuart W, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for your recent visit. We sincerely appreciated you taking the time to shared your feedback, which provides us with treasured insight into your stay. We're thrilled to hear that you found our hotel neat and tidy, with comfortable beds and ample space. It's wonderful to know that you enjoyed our two lovely pool areas and easy access to the beach and boardwalk. We're also pleased that you enjoyed our delicious Club Sandwich by the pool. Stuart W, Nothing would bring us greater joy than to welcome you back someday soon to continue your memorable experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Nice lodge style hotel at beach in Sanur, a treat!

트립어드바이저 평점 5.0/5

franss646 Solo travel - TripAdvisor 인증 리뷰

Very nice resort style hotel at the beach in Sanur. Lodge or bungalow style, not flashy but relaxed, very friendly staff and great services all around. Good rooms with balcony or terrace, biggest breakfast I ever saw, and all that at very reasonable prices. Will certainly return

Dear Frans S, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your wonderful feedback.We're delighted to hear that you enjoyed your stay at our resort.We take pride in providing a relaxed atmosphere, friendly staff, and excellent services. It's fantastic to know that you found our rooms comfortable, the breakfast satisfying, and our prices reasonable. Frans S, we hope your warm recollections of Mercure Sanur will always be a lasting connection and you will always have a home here in "peace of breze" when in need, where we will continue to exceed your expectations. Nothing would bring us greater joy than to welcome you back when your heart desires. With Kindest Regards, Dayu Purba Guest Experience Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 594 리뷰 9.5/10 위치
  • 1,024 리뷰 7.6/10 객실
  • 1,238 리뷰 9.2/10 서비스
  • 18 리뷰 8.3/10 인터넷 가격
  • 623 리뷰 8.3/10 레스토랑
  • 569 리뷰 7.9/10 청결도
  • 497 리뷰 9.2/10 해변
  • 373 리뷰 7.9/10 조식

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덴파사르 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.