소피텔 시드니 웬트워스 5성

고객 평점 (ALL 평가) 4.2/5 8,223 리뷰

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61-101 Phillip Street, 61 101 Phillip Street, 2000 시드니, 호주

호텔설명

호텔 추가 정보

  • 시드니 CBD 중심부 위치

  • 역사적으로 의미 있는 건물

  • 웅장함과 우아함의 표상

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  • 1,100명까지 수용 가능한 컨퍼런스 및 행사 장소

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호텔 위치

소피텔 시드니 웬트워스

61-101 Phillip Street, 61 101 Phillip Street
2000 시드니
호주

GPS:-33.865166, 151.211548

전화
팩스 +61 2 9228 9133

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 셔틀
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

2 아침 식사

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  8,223 리뷰

TripAdvisor 평가  4.0/5  6,666 리뷰

Family stay in Sydney

트립어드바이저 평점 4.0/5

Briarley O 가족 - TripAdvisor 인증 리뷰

We stayed in a club junior suite 2 adults and 1 child. Having the lounge area is great when traveling with kids to have that extra space. Rooms are decorated very classic not overly modern. Having the club access was amazing breakfast, afternoon tea and evening drinks and canapés were so good to have. Close walk to circular quay and tram and train handy for sight seeing.

For everything they said “We are under renovation”

트립어드바이저 평점 2.0/5

Busto2013 Couples - TripAdvisor 인증 리뷰

We spent two days in Sydney, choosing, within the Accor web site, the Sofitel Sydney Wentworth as it was located near the port. We had booked a Classic room with a king size bed. Once we arrived in the room, we encountered difficulty in closing the door. the wardrobe was very small, containing only two jackets and two shirts and, inside, there were two drawers and two small shelves with little space. The safe was broken. We went to the reception to communicate our disappointment and we spoke with the manager Louis, who, in an unprofessional way, told us that he had never received complaints of this type and that the rate paid was, for him, adequate to the room chosen, not being able to demand another type of room, considering that it was a 5-star hotel in the city center and under renovation.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I extend my sincere apologies for any shortcomings you may have encountered during your stay this time with us. I am sorry to hear of your disappointment with the room layout and size. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. I am pleased to share with you that we have begun our refurbishment, and we hope we will have the pleasure of welcoming you back . Merci! Alley Prerana Guest Relation & Club Sofitel Luxury Manager

Very disappointed

트립어드바이저 평점 1.0/5

I1765MRM 가족 - TripAdvisor 인증 리뷰

The hotel was under renovation and nobody informed us about it. The lifts were broken and we were eating our breakfast in a ballroom, which was very uncomfortable impersonal and third rate. Staff incredibly unresponsive didn’t return any calls, and the room service didn’t work at all.one day we returned to the hotel and we had to be led through all of the back alleyways in order to get us to our rooms. This was totally unacceptable and very, very disappointing experience.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience with us. During the time of your visit we have unfortunately suffered an technical issue with our guest lifts. Please allow me to express my most sincere apologies for this disruption, as this regrettably resulted in excessively long delays. I do understand your frustrations and the importance of having a reliable lift system. We appreciate you for your time, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Avoid this hotel during renovations. It is a significant downgrade.

트립어드바이저 평점 3.0/5

Adrian182 Couples - TripAdvisor 인증 리뷰

I recently stayed at Sofitel Wentworth. This hotel is currently undergoing a $60 million refurbishment. This stay stands in stark distinction to the previous experiences I have had at the hotel. I can’t recommend it again until things change. We are normally Accor Plus platinum members, but have very recently been downgraded to gold. Through oversight I did not realise when Amex renewed my Accor Plus that I would be downgraded. ❌ Despite putting in a bid now upgrade for a suite, and being eligible for a room upgrade as gold members, we were placed in the base level room. The base level room has a bathroom behind doors that looks like cupboard doors because it is so small. Never have I ever been placed in such a base level room in my history of staying here. ❌ The hotel has closed the main Phillip St entrance. At night, they close the doors entirely. You can only greet guests and Uber Eats from the Bligh St entrance. There is no attempt to reduce inconvenience to guests from this relocation. I can’t understand why the doors to Phillip St are closed entirely after hours. ❌ Check in queues are long. There are insufficient staff on. My partner however can report that, despite other long queues elsewhere, they see fit to have someone staff the females restroom on level 3 to do nothing of any apparent relevance. ❌ No restaurants are open. The club / drinks in the makeshift lobby has slow service. ❌ The pricing is exactly the same as Sofitel Darling Harbour. The service, amenities and facilities fall substantially short of Darling Harbour. ❌ There is renovation noise audible from the hotel room during the day. ✅ After we were shown our base level room, and complained, we were offered an upgrade as per our membership. ✅ Late checkout to 2.00pm obtained. ✅ Rooms were clean and otherwise to the standard expected. All in all, for $1200 for 3 nights, this hotel is not befitting of a 5 star Sofitel experience. Until things change (mindful that the renovation is slated for a Spring 2024 finish), this hotel should be avoided. I am disappointed to write this. This hotel has been a go-to for many years. The hotel needs to treat members better, and this experience is not what I expect from as a long-standing supporter of the hotel.

Bonjour Adrian, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Terrible

트립어드바이저 평점 1.0/5

FishOL118 비즈니스 - TripAdvisor 인증 리뷰

Terrible experience so far and not even one night yet. Starts with shockingly slow check in service with no apology given for the long wait to be served. Room smells musty, the bathroom sink dirty and floor doesn’t appear to have been vacuumed between guests. Called guest services and was left on hold so long I gave up and hung up.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. We are currently undergoing enhancements to our accommodations, restaurants and public spaces including integration of a new system. Due to the transition from the old system to our new system you had to experience delay during check in & check out process. I truly apologies for the inconvenience cause by it. I am sorry to hear of some shortfalls you experienced in regards to room cleanliness, and I will pass this feedback onto our Executive Housekeeper to investigate and remind the Housekeeping team of the importance of checking this. We appreciate you for your time, and feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,760 리뷰 9.4/10 위치
  • 3,708 리뷰 6/10 객실
  • 4,035 리뷰 7.8/10 서비스
  • 42 리뷰 6.7/10 인터넷 가격
  • 1,498 리뷰 5/10 안락함
  • 1,376 리뷰 3.8/10 편의 시설
  • 957 리뷰 6.8/10 조식
  • 939 리뷰 6.4/10 청결도

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시드니 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.