머큐어 웰컴 멜버른 3.5성

고객 평점 (ALL 평가) 3.9/5 3,946 리뷰

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다양하고 편리한 시설의 머큐어 웰컴 멜번은 모든 투숙객이 내집처럼 편안히 지낼 수 있도록 최선을 다합니다. 호텔 전체에서 무료 WIFI 무선 인터넷 사용이 가능하며 드라이 클리닝, 거동이 불편한 고객용 시설, 유료 탁아 서비스, 환전 등의 서비스가 제공됩니다.

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호텔 위치

머큐어 웰컴 멜버른

265 Little Bourke Street
3000 멜버른
호주

GPS:-37.812801, 144.964508

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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자세히 보기

ALL 평가  3.9/5  3,946 리뷰

TripAdvisor 평가  3.5/5  4,912 리뷰

Everything was Excellent

트립어드바이저 평점 5.0/5

KG2292 Friends getaway - TripAdvisor 인증 리뷰

I read the reviews for this hotel and was a little anxious prior to arrival, however, everything about my experience in the hotel was excellent. The staff in Reception were welcoming and helpful, the room was spotlessly clean and very comfortable, and breakfast was delicious. The hotel is centrally located and therefore close to public transport and major tourist attractions. I would not hesitate to recommend this hotel and would definitely stay here again.

Dear KG2292, Thank you for your glowing review. We're delighted to hear that you had an excellent experience at our hotel. Your kind words about our staff, cleanliness, comfort, and breakfast are truly appreciated. We're glad that our central location met your needs and that you would recommend us to others. We look forward to welcoming you back for another fantastic stay in the future. Sincerely, Alex Mihardja Executive Assistant

Keep Looking and you will find it!

트립어드바이저 평점 4.0/5

chicagotoots Couples - TripAdvisor 인증 리뷰

Pre-cruise. Close to Asian, Italian, American food venues, shopping (H&R, Myer, etc) but HARD TO FiND. Used public transport to get here (skybus from airport then to tram at south station) but passes it up several times while on foot. Set in what you think may be an alley… but nice hotel….got fooled. Clean. Accommodating. Pleasant staff. Breakfast available in morning $25 pp, less for kids. Glorified buffet but worth it in the morning.

Dear Chicagotoots, Thank you for sharing your feedback. We're glad you found our hotel clean and our staff accommodating. We apologize for any difficulty you experienced in finding us, but we're pleased to hear that you ultimately enjoyed your stay and found our breakfast worth it. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Not a good experience

트립어드바이저 평점 1.0/5

1LavenderGirl TripAdvisor 인증 리뷰

Had a 2-night stay here and will not be coming back. Its location is great, close to shops, restaurants, trams. Reception is pretty drab and impersonal. Nothing welcoming about it. The reception staff take a really long time to check you in, not sure why, and that was after checking in online. We walked into the first room and felt completely depressed. Awful, drab, dingy. Switched on the aircon, which was so noisy that we decided we would try and change rooms. Went back to reception and had to wait an age while they dealt with a couple of other people. Our turn finally came and the person on reception said he would check with his manager to see if we could change. After a period of time we did get a different room, but had to wait while it was "checked by housekeeping". We walked into the second room and felt completely depressed. Awful, drab, dingy. Crisps all over the floor (and this room had been checked!). Tried to call reception three or four times - no answer. Decided to go down, but came across a lady from housekeeping on my way to the lift, who very kindly got hold of a vacuum and cleaned the carpet for us. Later discovered that the carpet was wet and weren't sure if the fridge was leaking or whether it had come out of the bathroom where the water leaked out of the shower (there was very little room to move in the shower). The bed was hard and uncomfortable. The bathroom was very small. The aircon was still noisy and the furnishings were dated to say the least. Nothing warm or welcoming in the room. The fact that my partner has been an Accor member for many years counts for absolutely nothing and if this is how all Mercure hotels are, it is obviously best to avoid them. We'd also like to know where the picture of the room on the website comes from. Certainly not our experience.

Dear 1LavenderGirl, Thank you for sharing your experience with us. We apologize for the disappointment and inconvenience you encountered during your stay. Your feedback is valuable, and we will address the issues raised to ensure improvements are made. We understand your concerns and will work diligently to rectify them. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. Sincerely, Alex Mihardja Executive Assistant

Avoid at all costs!

트립어드바이저 평점 1.0/5

William T TripAdvisor 인증 리뷰

Terrible experience with no care from the reservation or reception teams. Had one of the worst nights sleep I’ve ever experienced in a hotel. Very noisy, extremely uncomfortable bed and the air conditioning was far too noisy to run at night - even on low. My booking was for 3 nights. I rang reservations after the first night to explain the issues. I even offered to pay the difference to move rooms. Was assured a manager would call back. When I didn’t receive the promised call, I then spoke to reception who were aware of my request. They took down my number again with a promise for a manager to call. The manager never bothered to call. The bathroom was incredibly small, which I could deal with if the room was comfortable and suitably insulted to the external noise. Location is the only reason to give this hotel 1 star. Avoid, avoid, avoid. I won’t bother with the Accor chain after this experience and I’ll be flagging with my corporate travel agency to avoid making the same mistake for others.

Dear E4554ZPwilliamt, We deeply regret to hear about your unpleasant experience. We sincerely apologize for the inconvenience caused and appreciate your feedback. Rest assured, we will address these issues internally to improve our services. Your concerns are valuable, and we hope to have the opportunity to regain your trust in the future. Best regards, Alex Mihardja Executive Assistant

If you want a good night sleep…DON’T stay here!

트립어드바이저 평점 1.0/5

Diane0768 TripAdvisor 인증 리뷰

If you want a good night sleep…. Don’t stay here. The place is run down, terrible service and does not pay to be an Accor plus member. At checkin the receptionist decided to move us to a room with a view. The view was of an alley and a building just meters from our window. The bed was the worse we’ve ever experienced anywhere in the world. We could feel the springs piercing in our back and when you moved you could hear the springs grinding. I used the room phone to call housekeeping… no answer, I tried calling reception… no answer… I tried calling the operator… no answer. After 8 attempts, I called the hotel from my mobile. We were told they would change the mattress. Housekeeping arrived 15 minutes later with a mattress cover, handing it to me scrunched up (it wasn’t even folded) with the expectation of us making up the bed. WTF!. In a moment of rage I headed down to reception and spoke to the manager, we moved rooms, it was a smaller room, noisier and the bed not much better. It was 1130pm. Terrible sleep woke up tired and couldn’t wait to get out of there. Through the whole awful experience we weren’t once acknowledged as Accor members.

Dear Diane0768, We're truly sorry for the negative experience you had during your stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to hear that we fell short of meeting your expectations. We apologize for the inconvenience caused by the issues with the room and the lack of responsiveness from our team. We understand your frustration and would like to extend our sincerest apologies. Warm regards, Alex Mihardja Executive Assistant

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,988 리뷰 9.6/10 위치
  • 3,438 리뷰 5.5/10 객실
  • 2,788 리뷰 7.3/10 서비스
  • 59 리뷰 6.5/10 인터넷 가격
  • 1,948 리뷰 2.9/10 안락함
  • 1,299 리뷰 6.7/10 청결도
  • 733 리뷰 7.9/10 조식
  • 686 리뷰 2.6/10 편의 시설

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