Mercure Lyon Est Villefontaine 4성

고객 평점 (ALL 평가) 3.9/5 1,600 리뷰

Mercure Lyon Est Villefontaine - Image 1
Mercure Lyon Est Villefontaine - Image 2
Mercure Lyon Est Villefontaine - Image 3
Mercure Lyon Est Villefontaine - Image 4

호텔설명

호텔 추가 정보

  • Located 15 min from Lyons Saint-Exupéry airport

  • Free access to "Ikebana" fitness center

  • Family apartments located in the heart of a wooded parkland

  • Heated indoor pool

  • A 5-minute walk from The Village Outlet of Lyon

숙박

호텔 위치

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
France

GPS:45.627242, 5.166419

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  1,600 리뷰

TripAdvisor 평가  3.5/5  734 리뷰

Good location to stay. Next to highway.

트립어드바이저 평점 3.0/5

MannuJam 비즈니스 - TripAdvisor 인증 리뷰

Very good location, next to highway. Average breakfast , but limited lunch and dinner options. Studio rooms were good to stay. Quiet and clean but a bit far. coffee machine with 4 paper cups. Sofa and TV with Bathing room were downstairs and bed with washroom upstairs. Hard time getting up and down for washrooms. Ample parking spaces. Staff were helpful and most of them were able to understand english.

A convenient location, but …

트립어드바이저 평점 1.0/5

mhalina 가족 - TripAdvisor 인증 리뷰

Arrived around 8pm after a 12 hr car journey. The receptionist was helpful, the hotel lobby and the restaurants have been renovated and look exactly like in the pictures. The restaurant menu was simple, we thought we couldn’t go wrong. I ordered a sirloin steak , got an unidentified piece of tough meet they tried to flatten up and cook as a steak, a knife would not go through it , staff were rude and non apologetic when I pointed out that it was not possible to eat. €90 later for a pizza , salmon poke bowl was also appealing , a burger and a steak later the only thing worth paying for were the two glasses of Chablis. I thought the French love food ? We got a room number 20 in the outbuildings, had to walk through a nice modern lobby area towards the gym and pool, out to the back of the main building. It was a ground floor mini family room with a kitchenette. Welcomed by an unbearable smell of mould, a massive spider on the curtain, cobwebs everywhere, basic bathroom, filthy filthy walls, dirty floor , filthy carpet in the bedroom, The towels and bed sheets were possibly the only thing that was clean . Not quite sure how can the hotel get away with offering these rooms on the market , surely this is a public health hazard . The reception who was very helpful clearly new , and made no fuss when I asked to change it . Now , I know we booked the room cheap €90 room, I paid few months in advance non refundable. They sell rooms from around €140 for a family of 4 if we turned up in the day and paid then. Under no circumstances I expected to be sent to a mouldy dungeon with two young kids. Except for the helpful young man who in the end swapped the rooms it was a disaster. Possibly most awful hotel I ever stayed in and the worse food I ever ate . No exaggeration! Just to add the new room number 20 was above the mouldy room , this one was clearly upgraded , cleaner but not clean walls, newer bathroom and furniture cob webs and a hole in the curtain. Filthy window. Even had a coffee machine and 4 paper cups available , it did not smell as much though I don’t understand why upgrade upstairs and leave the bottom part of the building rot? The whole experience cost us €180 euro , for an overnight stay. Didn’t bother with a breakfast. Treated ourselves to pastry and coffee from Paula’s motorway services.

Smelly, moldy, full of fungus dirty run down room... Barely 3 star, probably 2...

트립어드바이저 평점 1.0/5

Michael O 가족 - TripAdvisor 인증 리뷰

The room smell was extremely strong and moldy. You could barely breathe, it's a disgrace to even consider selling a room like this and market it as a 4 star hotel. To add to the disgrace and the stench, there were dead and alive bugs in the room. Dirty walls full of stains and liquid marks, same on the curtains and floor, etc... We specifically requested for a baby crib but were not provided with it despite checking in online 48h in advance... Extremely poor experience, it was between a 2 to 3 star room, and it is clearly a health hazard to spend time breathing a moldy environnent full of fungus.....

Good location

트립어드바이저 평점 3.0/5

Myska74 Solo travel - TripAdvisor 인증 리뷰

We chose the hotel due to the location close to the highway. The hotel is easy to find. It is being refurbished. The staff was nice. The breakfast was ok. We booked an apartment behind the hotel. It was big, a smaller bedroom, a kitchenette with a living room and a bathroom. The apartment was clean but would need to be a bit refreshed. The only problem was a terrible smell in the whole apartment which was even waking us up during the night. We survived one night but I cannot imagine to stay longer. I am not sure what has caused the smell but the hotel should do something about it as well as about the air conditioning which was very noisy.

Dear IVO GOMBALA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau, particularly about the smell in the room and the noise of the air conditionnind. For the breakfast, we're surprised because you have more choice (viennoiserie, bread, hot drinks, fruit juice, fresh fruit, yoghurts, butter, eggs, bacon etc...). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesisate to ask to the reception (opened 24h a day), of course if you want to change the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have contacted you by email too about all thoses things. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very basic stay

트립어드바이저 평점 2.0/5

Dreamerallday Couples - TripAdvisor 인증 리뷰

We booked an apartment out the back of the hotel whilst driving down to Italy from the UK for our wedding. We needed the space in the apartment for all of our wedding luggage and space was pretty much the only good thing about this hotel. It was very dirty with stains on everything from the curtains to our pillowcases, the batteries in the remote control were dead. The smell of the apartment was almost intolerable, the staff did not appreciate my attempts to speak french and came across very rude however they did allow me to drive my car through the delivery gate in order to unload our luggage outside the apartment. This hotel is not up to scratch in terms of cleanliness and respectful staff.

Dear Dreamerallday, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 257 리뷰 9.2/10 위치
  • 933 리뷰 4.9/10 객실
  • 651 리뷰 8.1/10 서비스
  • 27 리뷰 1.2/10 인터넷 가격
  • 368 리뷰 3.1/10 청결도
  • 278 리뷰 7.2/10 조식

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