머큐어 호텔 뮌헨 노이펠라흐 수드 4성

고객 평점 (ALL 평가) 3.8/5 897 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 호텔 뮌헨 노이펠라흐 수드 - Image 1
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머큐어 호텔 뮌헨 노이펠라흐 수드 - Image 3
머큐어 호텔 뮌헨 노이펠라흐 수드 - Image 4
Rudolf-Vogel-Bogen 3, 81739 뮌헨, 독일

호텔설명

호텔 추가 정보

  • ALLSAFE NSF 인증 호텔

  • 새롭게 단장한 객실 253개

  • 시내까지 뛰어난 연결 - U-Bahn & S-Bahn 역에서 200m 거리.

  • 무료 WIFI

  • 지하 주차장에서 간편한 주차

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호텔 위치

머큐어 호텔 뮌헨 노이펠라흐 수드

Rudolf-Vogel-Bogen 3
81739 뮌헨
독일

GPS:48.092203, 11.644361

전화
팩스 +49 89 63800800

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

VALENTIN

현재 호텔에서만 조식을 제공하고 있습니다. 레스토랑은 현재 운영을 중단한 상태입니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  897 리뷰

TripAdvisor 평가  3.5/5  1,124 리뷰

Enjoyed it!

트립어드바이저 평점 5.0/5

GirlMeetsWorld88 TripAdvisor 인증 리뷰

I really don't understand why this hotel has such a bad rap. I thought it was a lot more upmarket than the other places I had stayed. The staff were very helpful when I needed help finding a pharmacy and the rooms were spacious and had a fridge. I can't fault it and would stay again

Schlimm

트립어드바이저 평점 1.0/5

marta m TripAdvisor 인증 리뷰

The hotel is generally a bit run down. the rooms are not heated properly. In my room there was only a very small electric radiator...about twenty centimeters long. Not enough for one room. The worst thing is that there are notices attached everywhere in the hotel with warnings about legionella infections in the warm water.

Dear Martamb, Thank you for taking the time to share your feedback, We're truly sorry to hear that your experience did not meet your expectations. It's unfortunate that the temperature in your room was uncomfortable; we do provide additional heaters and fans upon request to ensure our guests' comfort. Regarding your concerns about the water quality, we take health and safety standards very seriously and consistently work to comply with all regulations to ensure the well-being of our guests. We hope to see you in the future. Kind regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Over charging

트립어드바이저 평점 2.0/5

Dylan R TripAdvisor 인증 리뷰

Everything was perfect when we arrived and during our stay up until the last day when we left. We were first told we had to pay €20 per night for the extra person that we had already paid for. Then when I proved that it was €10 per night and that was what I had been informed of over email, the lady at reception changed her mind and decided €10 was enough. Then she made me pay an extra €25 per day (this totalling up to an extra €75) for breakfast even though when we arrived the lady had told us only €25 for the whole stay. Be careful if coming here they will try and take all the money off you they can.

Dear Dylan, Thank you for taking the time to review your stay. We are glad to hear that your arrival and stay were initially perfect, as we strive to offer our guests an enjoyable experience from the moment they step into our hotel. Our team prides itself on the recent renovations and the largest fitness area among our competitors, and we are pleased these features contributed positively to your stay. We regret to hear about the confusion regarding the charges at the end of your stay. Our policy is to ensure all fees are communicated clearly and accurately, and we apologize for any misunderstanding that occurred in this instance. Please be assured that we aim to provide transparent and fair pricing, including for additional services such as the pet-friendly option and our extensive breakfast offerings for adults and children alike. Rest assured, we value honesty and integrity in our dealings with all our guests, and our staff is trained to uphold these values at all times. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Everything is terribile!

트립어드바이저 평점 1.0/5

libellular2020 TripAdvisor 인증 리뷰

I stayed 4 nights in tgis hotel. It is worse about the cleaning service, breakfast and reception staff. Nobody can help you, the cleaning service do not clean the room. The reception staff do not check in the rooms and two members of the group found the rooms they assist them, busy, already occupied. Yesterday I did not found the gilet in my luggage, the cleaning service make it fall under the waldrope, I found it full of duster. Breakfast is not good, just bread available, never croissants or other kind of cakes. I do non advice this hotel!

Dear Guest, Thank you for taking the time to provide this feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. While our daily housekeeping is a standard we pride ourselves on, we regret if this was not reflected during your visit. We are concerned to hear about your breakfast experience, as our buffet typically offers a variety of options, including breads, and we apologize if our selection on those days was not up to our usual standard. Regarding the room allocation issue, this is certainly not indicative of our usual practices and we sincerely apologize for any inconvenience this may have caused. We appreciate you bringing these matters to our attention. We hope you will return for an improved experience in the future. Kind regards, Your team of Mercure Hotel München Neuperlach Süd/ Ihr Team des Mercure Hotel München Neuperlach Süd

Subpar experience

트립어드바이저 평점 2.0/5

712ines 비즈니스 - TripAdvisor 인증 리뷰

While the hotel is rated as 4 stars, the experience was much closer to a 2 star hotel. The rooms were small and poorly cleaned. There were large mold stains on the bathroom ceiling. No AC was available in the rooms. The breakfast costs 25 euros, and it offers nothing special to warrant that price. The keys to the rooms are outdated and lose its configuration when held close to a phone; several trips were made to reception to have the key reset, by many guests… On top of that, the sauna was broken. During check-in, I was charged 220 euros over my reserved price; once I caught this, the frontdesk personnel refunded the amount. Overall a very poor experience.

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced during your stay. Our hotel was recently renovated in 2021, and we strive to maintain a high level of cleanliness in all our rooms. We apologize for any inconvenience caused by the mold stains in the bathroom and will address this with our housekeeping team. Our rooms do not have air conditioning, however, we do provide fans and heater blowers upon request to help our guests feel more comfortable. We apologize for any inconvenience this may have caused. As for the breakfast pricing, we offer a daily buffet with a variety of options, and we will take your feedback into consideration for future improvements. We regret the inconvenience you experienced with the room key and the sauna being temporarily closed for renovation. Lastly, we apologize for the billing error during check-in and are glad it was resolved promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Stephan Seubert, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 473 리뷰 8.4/10 위치
  • 1,096 리뷰 5.9/10 객실
  • 674 리뷰 6.1/10 서비스
  • 68 리뷰 3.3/10 인터넷 가격
  • 605 리뷰 4.6/10 안락함
  • 470 리뷰 7.1/10 조식
  • 437 리뷰 6.4/10 청결도
  • 236 리뷰 4.5/10 가격 대비 가치

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.