プルマンリマサンイシドロ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,135 件のレビュー

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Av Jorge Basadre 595 San Isidro, 15073 リマ, ペルー

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ホテル所在地

プルマンリマサンイシドロ

Av Jorge Basadre 595 San Isidro
15073 リマ
ペルー

GPS:-12.095067, -77.037871

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

RESTAURANTE RESIDENTE

おいしい朝食ビュッフェ、ロビーバーでのカクテル、レストランではモダンな雰囲気のなかでペルー料理をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,135 件のレビュー

トリップアドバイザーの評価  4.5/5  4,040 件のレビュー

2023エクセレンス認証

Pullman Lima San Isidro

トリップアドバイザーの評価 5.0/5

Mashael M トリップアドバイザー認証口コミ

Excellent!!! At so many levels First: customer service is outstanding and honestly this is surpassed North America (specifically Canada). Friendly, professional and accommodating. They got us the room early -1:00 pm with special thank you to Diana who helped us with that and with late check out at 2:00 as our flight is quite late (11 pm). Room are contemporary, clean and spacious (Pullman became our favourite hotel chain). Once cute note: they had small bathrobe for our 5 years old 😍 We just arrived to this location and will update my review to reflect the area experience.

Dear Masha, On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us! We feel very proud that your visit to our hotel fulfilled your expectations. Thank you for highlighting the excellent service from all out staff, in special mention to Diana, that went beyond than expected. Our commitment is your return, this is why we will be more than happy to have you back soon. Thank you for your preference! Best Regards, Sophia Candela Front Office Manager

レセプションの差別的な男性スタッフ

お客さまの声 1.0/5

Kk カップル - 確認済みレビュー すべて

3月20日の夜チェックインをお願いしました。ペルーやボリビアを旅して回り、新婚旅行でもあるため最後の滞在先はそれなりのホテルをと思いプルマンを選びました。しかし、私たち夫婦がバックパック旅行だったためか、フロントの男性職員の態度が大変悪く、全ての案内、荷物の運び入れ等が一切ありませんでした。スタッフの英語も聞き取りにくく、不親切な対応をとられ、これまでの旅が台無しです。バックパック旅行者は、差別なく対応してくれる他のホテルに泊まった方が良いでしょう。プルマンの差別的な男性スタッフは、リマのホテルで働き、地元や家族の誇りなのかもしれませんが優越する立場ではありません。富裕層が利用するホテルで働いていると、スタッフも富裕層になったと勘違いする良くあるケースなのでしょう。スタッフとしての立場と態度を改めてください。

Dear Mr. N., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Lima San Isidro. We sincerely apologize for the negative experience you encountered during your honeymoon, as this does not align with the high standards of hospitality we strive to maintain. We deeply regret that you felt unwelcome and unsupported by our front desk staff upon your arrival. Please be assured that we take such matters seriously and have initiated an internal investigation to address the issues raised in your feedback. It is disheartening to learn that our staff's attitude and level of assistance did not meet your expectations. We understand the importance of providing exceptional service to all our guests, regardless of their background or travel preferences. Discrimination of any kind is unacceptable and goes against the core values of our establishment. Rest assured, we are committed to fostering a welcoming and inclusive environment for all our guests. We will be conducting additional training sessions focused on cultural sensitivity, language proficiency, and customer service etiquette to ensure that such incidents do not occur in the future. Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We value your feedback and will use it as an opportunity for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Should you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact us directly. Warm regards, Sophia Candela Front Office Manager

Lovely staff, comfortable stay

トリップアドバイザーの評価 4.0/5

childermass トリップアドバイザー認証口コミ

Thankful to the wonderful staff at Pullman san Isidro for taking great care of us, being responsive and helpful - Willy, grethel, ricardo, yanira, muchas gracias!! Hotel was fine - I wish rooms had been a bit brighter and breakfast have more hot food variety but otherwise no complaints, I enjoyed a comfortable stay.

Dear Childermass, On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us! We feel very proud that your visit to our hotel and restaurant fulfilled your expectations. Thank you for highlighting the excellent service from Willy, Grethel, Ricardo and Yanira, that went beyond than expected. Also, i would like to let you know that we are taking note about your room and breakfast suggestions comments like your helps us to continue improving the service we provide. Our commitment is your return, this is why we will be more than happy to have you back soon. Thank you for your preference! Best Regards, Sophia Candela Front Office Manager

Vivid and exciting trip

トリップアドバイザーの評価 5.0/5

abhishek r トリップアドバイザー認証口コミ

I must admit it was a pleasant place and really grear experience. At restaurant residente , i met Richard who was very friendly and recommended me great food that i will remember for rest of my Life. He explained me about the origin and also significance of them

Dear Abhisjekr, On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us! We feel very proud that your visit to our hotel and restaurant fulfilled your expectations. Thank you for highlighting the excellent service from Richard, that went beyond than expected. Our commitment is your return, this is why we will be more than happy to have you back soon. Thank you for your preference! Best Regards, Sophia Candela Front Office Manager

Aperol Spritz Night

トリップアドバイザーの評価 5.0/5

mcrooky37 トリップアドバイザー認証口コミ

Loved the Aperol Spritz night with the DJ, music excellent, photographer also at event, barmen made AP cocktails for instagram story, Richard passed me one after they finished filming with no charge, was lovely to receive this. Thanks Richard, you made my night.

Dear Crooky, On behalf of Pullman San Isidro's staff members, thank you for sharing your comment with us! We feel very proud that your visit to our hotel and restaurant fulfilled your expectations. Thank you for highlighting the excellent service from Richard, that went beyond than expected. Our commitment is your return, this is why we will be more than happy to have you back soon. Thank you for your preference! Best Regards, Sophia Candela Front Office Manager

との提携 TripAdvisor

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周辺の他の施設

リマのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。