Swissôtel Living Al Ghurair 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 445 件のレビュー

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PO Box 185051, Umar Bin Al Kattab Road, 185051 DUBAI, United Arab Emirates

説明

ホテルのその他の情報

  • Labelled ALLSAFE

  • Only 10 minutes from the airport, with convenient metro connections to Dubai landmarks

  • Contemporary one, two or three-bedroom apartments with balcony and kitchenette.

  • Home to award winning Swissotel Spa & Sports, rated number 3 in Dubai on Tripadvisor.

  • Versatile, fully equipped event rooms accommodating up to 300 guests

当ホテルの客室

ホテル所在地

Swissôtel Living Al Ghurair

PO Box 185051, Umar Bin Al Kattab Road
185051 DUBAI
United Arab Emirates

GPS:25.269321, 55.316925

電話番号
ファックス +971 4 293 3555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  445 件のレビュー

トリップアドバイザーの評価  4.5/5  687 件のレビュー

2023エクセレンス認証

Mehhh

トリップアドバイザーの評価 2.0/5

amira k トリップアドバイザー認証口コミ

My experience at the hotel was utterly disappointing. Despite booking directly through their website, the level of miscommunication was staggering. While Maklouf attempted to assist us beyond expectations, the management's unhelpfulness and insistence on overcharging tarnished our stay from the start. Despite arranging a late checkout due to our spa booking, we were incessantly hassled and made to feel like nuisances. The lack of internal communication among staff exacerbated the situation, with repeated interruptions despite prior arrangements. The accusation of damaging a safe upon our return, coupled with a demand for payment, felt like a blatant cash grab. Despite our longstanding loyalty to Swissotel, the treatment we received was appalling. From begging for basic amenities like water and towels to enduring subpar service during breakfast, the overall experience was marred by incompetence and indifference. Waiting half an hour for utensils and being told to fetch our own coffee for my elderly grandmother epitomized the extent of the staff's negligence. In sum, this was an abysmal experience that fell far short of the standards expected from a reputable hotel chain like Swissotel.

Great Experience

トリップアドバイザーの評価 5.0/5

Cruiser66394249748 トリップアドバイザー認証口コミ

The staffs are very accommodating. The room was spacious that we were able to make our bonding experience memorable. The hotel is connected to Al Ghurair Mall which makes is accessible to everything. The facilities are clean and well maintained.

Great location, comfortable stay

トリップアドバイザーの評価 5.0/5

msculit ファミリー - トリップアドバイザー認証口コミ

We had a wonderful stay and have enjoyed the quiet and comfortable staycation in the spacious 2-bedroom apartment. I booked a one-bedroom apartment but was upgraded to a two-bedroom place because it was my birthday staycation. The apartment is very spacious with all the amenities you can find in a living space. It has a separate laundry room too. The bedrooms are also huge and the master bedroom even has a walk-in closet. The apartment is perfect for families or groups of 3-4 persons. Staff are all friendly and very courteous. I had the same very satisfying experience even on the first time I had stayed in Swissotel. And this staycation was the 2nd. Great location too as it is connected to the Al Ghurair Mall in Deira. You can park for free in the mall's parking space or use the metro to get around the city. Taxis are available too. The breakfast buffet is nice and have plenty of selections. Overall, our stay is very satisfying.

Awesome location

トリップアドバイザーの評価 4.0/5

Wail-Almaimani ファミリー - トリップアドバイザー認証口コミ

Good location, large apartment, the hotel is connected to a shopping mall, Valet Parking is available but there is a delay in the services. We enjoy our stay , smooth check in and quick check out. Breakfast is acceptable but it was busy after 9:30AM.

Dear Wail-Almaimani, Thank you for taking the time to share your feedback. We appreciate learning the areas you were satisfied. However, we have noted as well the concerns you have mentioned. Please accept our sincere apologies for the inconveniences you had faced. Rest assured that we will check on this for the needed action to apply. Thank you for bringing your concern to our attention. Hope to welcome you back and experience the actions implemented. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Location! Location! Location

トリップアドバイザーの評価 5.0/5

angela o ファミリー - トリップアドバイザー認証口コミ

Close to a lot of attractions, shopping centers, beaches, and airport, easy access to all parts of the town by taxi and train Rooms and apartments are spacious and clean Excellent breakfast spread: Tom was great in the dining room Reception staff are warm and welcoming especially Patrick Boutique ran by Nada is well stocked and reasonably priced items. Nada was very welcoming and helpful and made us happy we chose to stay at the hotel. Nada and her staff are great ambassadors of the hotel The concierge staff were awesome in their services. Thank you all for making our stay memorable I will highly recommend this hotel to family and friends Close

Dear angela o, We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Tom, Patrick, Nada and team. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

との提携 TripAdvisor

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