The Land of Legends Kingdom 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,684 件のレビュー

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説明

ホテルのその他の情報

  • Magical Kids club

  • Hypercoasters

  • Legendary Dragone shows

  • Shopping Avenue

  • Large selection of restaurants & bars

当ホテルの客室

ホテル所在地

The Land of Legends Kingdom

Kadriye Mah. Ataturk Cad., No 104/1, Serik
7525 ANTALYA
Turkey

GPS:36.876128, 31.005623

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,684 件のレビュー

トリップアドバイザーの評価  5.0/5  5,656 件のレビュー

Brilliant for kids and adults

トリップアドバイザーの評価 5.0/5

shabanas425 トリップアドバイザー認証口コミ

Brilliant hotel. We went to celebrate my sons 13th birthday, we got there quite late and noticed an issue with our booking the reception staff a young man was getting frustrated so we asked for manager Gul came out and sorted everything out. She was so patient and understanding, brilliant customer service!! The hotel itself is spacious and clean, we had a connecting room with the view of the castle which was beautiful. Lots to do around hotel for kids. Would be good if there was a dedicated room for all the kids activities it all seems quite random in the middle of the kids play area. But my daughters (10.10) had a amazing time making teddies (someone pinched theirs, when we went to guest relations the have a WhatsApp group with all the staff and they were so helpful they took a picture of the teddies and put it online and said if it turns up they will send it to the room) Guest relations fantastic, organised a cake for my sons 13th in the restaurant at dinner. The staff around the hotel, comedians and mimes were really nice and friendly with all kids. Best thing about this hotel is the Hammam and spa area which kids are allowed to use free of charge. If you ask for robes at reception for spa they send them to your room. My kids had so much fun we would come back just for that reason! Negative is that the manager lady in the spa are is quite rude and needs to smile more… genuinely. Theme park was ok, the time we went the hyper coaster was closed, not a great deal for big kids but plenty for my 10 yr olds. Masha and bear was a lovely little area. I can imagine it would be better to go in season when aqua park is open so there would be more rides and selection. You can only get soft drinks and soft ice cream in the all inclusive package, everything’s else in the theme park you have to pay for which was a big let down! Slush and popcorn etc had to be paid for which considering it’s a kids hotel and you’ve paid so much to stay there should be included. Kids loved the 4d/5d experience. The candy station was a hit! Proper jelly sweets none of the cheap stuff. Always topped up. Food in restaurant was top! Something for everyone. Drinks were lovely, nespresso coffee and red bulls. Snacks such as ice cream/big selection of ice lollies and milkshakes for kids and nuts all included. arcade was really good all games worked. The staff in the kids area by the bar were so good very helpful. You have to book to play computer on the big screen but they have plenty of slots so my kids played everyday and they loved it! The board games was a really nice touch my kids enjoyed this when they were not on the computers. You can also play in the room but they charge at reception for control pads. We didn’t do this as we felt it’s better to be out the room experiencing the hotel and its atmosphere. Everything in the bar and arcades closed at 12 midnight. The shopping avenue is huge but we didn’t really go for that but there’s plenty of shops upmarket and standard available. We done the dolphin swim and meet and greet. You get better photos with meet and greet but the experience of swimming with dolphins is amazing. Price for photos are extortionate, £25 for 1 photo. But they do allow you to take photos from the side line not very close but still. Massive plus side is being able to go to Rixos hotel between certain hours with free shuttle. This is a beach front hotel and they have heated outdoor pool which was good as LoL don’t have outdoor pool. The service here is amazing! You have a Godiva cafe that do the most amazing drinks and cakes and choc dipped strawberries! The menu in their restaurant is different from LoL so worth having lunch here, the sushi was made fresh and a big selection. The waiters by the pool come on roller skates and give you drinks and snacks continually (nuts, Doritos, mojitos) if you want to get cakes/snacks from Godiva you can ask them for take away and you can take it to the swimming pool area. The beach is beautiful, lovely cabanas available. Weather was 23/25degrees when we went day time so beautiful and warm but it did rain in the evening on night but you generally retire inside the resort by then so wasn’t a problem. Overall I think one of the best hotels to visit with kids especially as you get to visit their sister hotel and get best of both worlds. Service was brilliant and would definitely go back.

Dear Valued Guest, Thank you for such a wonderful review and for sharing your experiences with the TripAdvisor community. We are so happy that you were satisfied with our hotel concept, our rooms, entertainment programs variety and quality of foods, our Theme Park and Shopping Avenue and the service provided by our team members. We will forward your kind words to Mrs. Gül and we are sure that it will make her day. We will be very glad to host you again in The Land of Legends Kingdom Hotel any time soon. Best Regards. Gökhan Çeltikoğlu Guest Recognition Director The Land of Legends Kingdom Hotel

Land of legends Experiment

トリップアドバイザーの評価 5.0/5

babak n トリップアドバイザー認証口コミ

It was excelllent I recommend this place to every family with kids. Great gym and great trainer at the gym. You can leave your kids on their own at many different play grounds. Lors of security staff so place is 100% safe. We got here with a Ultra All Inclusive Package, so it was 100% worth the cost. Great shopping mall just by the hotel

Dear Valued Guest, Thank you for choosing us as your holiday destination. We are so happy to hear that you were satisfied with our hotel concept, high security standards, shopping avenue and gym. Thanks again for your valuable feedback and we are counting the days to see you and your family soon for the magical experiences! Kindest regards, Gökhan Çeltikoğlu Guest Recognition Director The Land of Legends Kingdom Hotel Management

Stay at Rixos and visit land of legends

トリップアドバイザーの評価 2.0/5

J7055DXannas ファミリー - トリップアドバイザー認証口コミ

Where do I start….there are no snack bars or pattiserie or outdoor swimming pool,no allergen labels on the food(this is illegal in England)Being vegetarian you just had to guess what had meat in! The nighttime buffet was left over stew from dinner..you are sold a dream but unfortunately it was more like a nightmare.. Some days my daughter was allowed to go on rides other days they said she was too small.It was just pot luck! Your best to stay and pay for the Rixos then go to the land of legends for 3 hrs a day on the shuttle bus.. All of the staff were lovely,they were all 5 star ..and the place was immaculate,really clean..

Dear Valued Guest, Firstly, we would like to thank you for taking the valuable time to share your holiday experience on TripAdvisor and to give us your thoughts about your trip. Positive or negative, all comments are important for us because it helps us to learn your expectation to improve ourselves. We would like to inform you that according to our All-In concept, there are included and non included bars and restaurants at the theme park. Concept flyer is provided to the agencies and it is mentioned that the Kingdom Hotel has an All-In concept rather than a regular all-inclusive. As for the allergy, our Reception desk provides an allergen card to our guests upon their arrival so that they could fill it up and show it at the restaurants. We would like to state that all the workers in The Land of Legends Kingdom Hotel are always ready to help our dear guests in any case. As The Land of Legends, guest satisfaction is our priority and seeing we could not achieve this makes us upset and we would like to kindly explain that each and every team member of ours works very hard to provide our dear guests with a legendary and a memorable stay. Rest assured, all your feedback will be shared with the related departments and management so that we can provide you with an excellent service which are mostly known for during your next visit. We hope to welcome you to our Kingdom soon again. Kind regards, Çetin Pehlivan General Manager The Land of Legends Kingdom Hotel Management

Absolute CON Please read before booking

トリップアドバイザーの評価 1.0/5

Stuart L ファミリー - トリップアドバイザー認証口コミ

When you walk in this hotel it looks unbelievable the kids loved the free pick a mix the staff was friendly and the rooms are great. We arrived late so went down to the restaurant that was only open for late arrivals we walked in and there was 4 stew like dishes that looked like dog food 🤢 we asked if we could have something like pizza which the staff said room service is extra charge but after abit of complaining as our kids wouldn’t eat anything from the late buffet they sent 2 pizzas to the room free of charge. The next day we went to breakfast which was good we went to the theme park which we completed in about 2 hours and it was nothing special at all and the all inclusive that we was sold is not all inclusive it gives you a list of places you get included in the park but it is a lie all you get is a selection of soft drinks and beers and one stall did soft ice cream you couldn’t even get snacks like crisp everything was extra charge. The water park was closed which we knew with it being march but what we didn’t know was that there wasn’t a swimming pool apart from a small pool in the spa which people was doing lengths and our kids was told they was not allowed to jump in the pool. How can a 5 star hotel not have a swimming pool. The legends pub is the only place to get a drink in the hotel there was a lot of selection and the staff was brilliant. Again you couldn’t get any snacks. So basically in this all inclusive 5 star hotel the only time you didn’t have to pay to eat was breakfast,lunch,dinner in the same restaurant which serves the same food which finishes at 9pm anything after 9pm you have to pay for. Again you are made to believe that there are nice restaurants included in your package but everything is extra charge (full price your just basically a customer like everyone else from the shopping area) After a couple of days we realised there is nothing to do other than go the the theme park or sit in the bar all there is for kids is crappy old arcade games that were nearly all broken 😡 No kid’s entertainment again no outdoor pool 😡 What was we going to do for 10 days in this 5 star hotel that cost us £4700. We ended up paying £750 for trips just for something to do and keep the kids occupied this is not what we planned to do in this hotel which was sold as the best hotel for kids in turkey 🤦‍♂️ We complained to guest relations and they said we could go on a free shuttle to the sister hotel rixos premium belek which was absolutely amazing we could eat there in there buffet restaurant and there unbelievable Godiva patisserie. And the best bit was we could use there outdoor pool and bar the kids was loving it. The only bad thing was we had to leave at 4.30 we was asked to leave as we have to get on the return shuttle I asked the staff if we could stay longer and get our own way back in a taxi they said we could stay till 6.30 for €200 per adult €100 per child which we obviously didn’t do. we got back to our hotel around 5 pm and refused we had nothing to do again 😔. So basically you can go to the sister hotel from 1.30 - 4.30 then you are back to the most expensive most boring hotel we have ever been in. I’m am so disappointed with our experience us and the kids was watching videos on YouTube for months before we travelled to this hotel to just realise it is a COMPLETE CON 😡 I complained to guest relations and to on the beach which cost me a fortune I asked if we could move to the sister hotel or any other hotel. The hotel refused to give us any refund so we would have to pay full price for the sister hotel which was £2000 for 4 nights so we was just stuck there. I read a couple of bad reviews on here just before we left but I thought it couldn’t be true but they was absolutely right in everything they said. I really don’t want other family’s to go through what we did after spending £4700 on this dream holiday I had to spend another £3500 just to keep my kids occupied which is just wrong this is not a 5 star hotel it doesn’t even have a pool 🤦‍♂️ Hope this helps other family ❤️

NOT RECOMMEND FOR VEGETARIANS

トリップアドバイザーの評価 1.0/5

Prag g トリップアドバイザー認証口コミ

We stayed there for two days They dont have vegetarian food They have only pizza and french fries If you are vegetarian like no egg no chicken no beef and all then dont stay in this property. We told them again and again we cant have egg things we are vegetarian but they dont have other options they dont have indian chef so cant help you

Dear Mr. Prag, Firstly, we would like to dearly thank you for taking your valuable time to share your holiday experience on Tripadvisor and to give us your thoughts about your trip. We are sorry to hear that we could not meet your expectations during your stay. We would like to clarify that we always prioritize our guests’ needs and requests. Our Guest Relations department is ready to help with the food request if the meal taste does not coincide with the taste you get used to. We wish you to come back again and we can make your stay much more enjoyable. Stay safe and see you in The Land of Legends Kingdom Hotel again! Yours Faithfully, Gökhan Çeltikoğlu Guest Recognition Director The Land of Legends Kingdom Hotel Management

との提携 TripAdvisor

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