Mercure Lyon Genas Eurexpo hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,095 件のレビュー

Mercure Lyon Genas Eurexpo hotel - Image 1
Mercure Lyon Genas Eurexpo hotel - Image 2
Mercure Lyon Genas Eurexpo hotel - Image 3
Mercure Lyon Genas Eurexpo hotel - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Located 5 minutes from Eurexpo and 10 minutes from Saint Exupéry Airport. Shuttle service.

  • Restaurant Coté onsite, seasonal cuisine, fresh produce w/ a local flavor.

  • COTE restaurant with elegant seasonal cuisine. Le Barême bar lounge.

  • Covered car park

  • Baby football, Arcade terminal, bike

当ホテルの客室

ホテル所在地

Mercure Lyon Genas Eurexpo hotel

36 Rue Antoine Pinay
69740 GENAS
France

GPS:45.7293, 4.987568

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

COTé le restaurant

In a modern, cozy setting, enjoy chef's cuisine made from fresh, seasonal produce. Our dining room team will be happy to advise you about the selection of wine that best matches the flavors. Takeaway sale

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,095 件のレビュー

トリップアドバイザーの評価  4.0/5  298 件のレビュー

2023エクセレンス認証

I do not advise too book to Mercure hôtel at Genas

トリップアドバイザーの評価 2.0/5

RaphaelD1175 Couples - トリップアドバイザー認証口コミ

We had a very poor food quality, and few times we were not able to eat it. The menu choice was very poor at the result we eat the same food every day. We registered on half board but at the booking they are not telling you that you will be forced to pay the the food if you eat above 30€. The food price in the menu is too high comparing to the quality and choices. A shame !! No Canal-Plus channel in TV despite other hotels have it.

Dear Raphael, Thank you for sharing your experience following your stay at the Mercure Lyon Genas Eurexpo. We are delighted that the professionalism of our teams, especially Nicole, has pleased you. However, we are sorry to hear of your disappointment with our restaurant service. Please note that we are committed to offering local cuisine using fresh, quality, seasonal produce. That's why we offer a menu with limited choices, which changes every season (except the lunch menu, which changes every day), to ensure the quality of the products. We also apologize for the lack of information about half-board. This was an error on our part, and we should have informed you of this supplement when you made your reservation. We look forward to welcoming you back and regaining your trust, Corinne Sainrat - General Manager

A really nice and friendly Hotel

トリップアドバイザーの評価 4.0/5

A4193SLvaleriec Couples - トリップアドバイザー認証口コミ

We got in really early and they accommodated us without any complaint. We also had a 3 hour wait until our between checkout and our train, but the staff were very nice. The food was delicious. Close to Genas town and that was a delightful walk. The staff were very helpful. This hotel is about 25 minutes out of Lyon, but still very convenient. Definitely will stay in a Mercure again.

Dear Valerie, Thank you for taking the time to write this lovely comment. We are delighted that you have appreciated our geographical location, our meals, our team... We look forward to welcoming you again soon, Corinne Sainrat - General Manager

Not a great experience

トリップアドバイザーの評価 4.0/5

Kathy W Couples - トリップアドバイザー認証口コミ

The room was very hot. We were provided with 2 floor fans. But they annoyingly shut off after 120 minutes. The window opened over one of the beds, so was dangerous for that beds occupant. Awful instant coffee was provided, but no cream. The hotel was further from airport than expected. A 20 minute drive without traffic. The only option for dining is the hotel restaurant or McDonald's.

Dear Katy, Thank you for taking the time to share your experience at Mercure Lyon Genas Eurexpo. We are sorry that the room was too hot, we are currently in neutral period: without heating or air conditioning, however lately there have been abnormal temperatures for the season, that's why we have provided you with fans, you also have fresh water available in the room and we can also provide you with water mist. As for coffee, do not hesitate to contact the reception which is available 24H/24H to bring you cream, or Nespresso coffee. As for your journey, without traffic the airport is only 15 minutes away from the hotel. Finally, concerning the restaurant, you should know that in addition to our restaurant and McDonald's you will find several restaurants in the city center of Genas within 5 minutes of the hotel. We look forward to seeing you again to satisfy you even more, Corinne Sainrat - General Manager

One night stay while driving from Germany to Spain

トリップアドバイザーの評価 5.0/5

Erik_Ritterbach ファミリー - トリップアドバイザー認証口コミ

Fast and ftiendly check-In. We ended Up in the 4th Level - with a "Suite Privileg". Warm, modern and cozy styled. Fully eqipped bathroom with walk-in shower and tube. Balcony outside the room. Breakfastbuffet was tasty with lots of choice, regional producats and stylish seating.

Dear Erik, WAW !!! Many thanks for this great comment Erik ! All our teams are delighted to have succeeded in their mission : to make you spend a wonderful time with us. We are very happy that you liked your suite and that you had a pleasant and relaxing night. It is also a pleasure to know that our breakfast satisfied you thanks to our local products. We hope to welcome you again during your next visit to the region ! All the team of Mercure Lyon Genas Eurexpo wishes you to spend good moments in Spain. See you soon, Corinne SAINRAT – Directrice

Highly disappointed.

トリップアドバイザーの評価 1.0/5

joelunddd Couples - トリップアドバイザー認証口コミ

Booked a holiday for Lyon and after reading the reviews for this hotel I thought it would be a suitable stay however, i was wrong. I booked for a 7 night stay, but after the 5th night I had enough and booked elsewhere in the centre of Lyon for the remaining 2 nights. The staff were not helpful and highly rude whenever we had any queries. Our room was not re supplied once with clean towels, toilet roll, soaps, coffees etc. We had to ask for all of these everyday (which they were reluctant to give us) and this is unacceptable when paying over £100 per night. Due to them not cleaning the room or emptying the bins at all, we moved all our stuff to another room - however this room had a broken shower. After this, we tried to make a complaint and one of the members of staff named Lena laughed at us when we asked to speak to the manager and started speaking french to another member of staff and laughing again. We then decided to leave and they tried to make us pay for the full 7 nights and refused to give us a honest discount for the appalling stay - which is a disgrace. I would not recommend this to anyone staying over 1 night as they don’t care about your welfare, and I will never go back again. Overall Cons: 1. Majority of staff towards English are rude and unhelpful 2. No clean supplies throughout the week 3. Broken shower and broken fridge. 4. Overpriced 5. Failed to meet the basic needs of a consumer. Pros: 1. Ok location if you have a car, but I would recommend having your dinner in the city centre rather than near the hotel. In summary the hotel was a huge disappointment, however I spent most of my time exploring Lyon throughout the day so luckily I didn’t spend my time in the hotel.

Hello, Thank you for taking the time to write a review of your stay at Mercure Lyon Genas Eurexpo. However, we are quite surprised by your opinion about your customer experience with us as it does not reflect at all the values we try to put forward. We hope to regain your trust during your next visit. Best regards, Corinne Sainrat - Director

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 172 件のレビュー 9.2/10 ロケーション
  • 445 件のレビュー 7.7/10 客室
  • 498 件のレビュー 9.1/10 サービス
  • 6 件のレビュー 9.3/10 インターネット
  • 201 件のレビュー 8/10 朝食
  • 120 件のレビュー 7.7/10 清潔さ
  • 18 件のレビュー 9.5/10 バー&飲料

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