Mercure Alice Springs Resort 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 498 件のレビュー

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Mercure Alice Springs Resort - Image 1
Mercure Alice Springs Resort - Image 2
Mercure Alice Springs Resort - Image 3
Mercure Alice Springs Resort - Image 4
34 Stott Terrace, 0870 ALICE SPRINGS, Australia

説明

ホテルのその他の情報

  • Close to town centre

  • Free WiFi throughout

  • Barra on Todd Restaurant & Bar

  • Retail shop

  • Guest laundry

当ホテルの客室

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ホテル所在地

Mercure Alice Springs Resort

34 Stott Terrace
0870 ALICE SPRINGS
Australia

GPS:-23.702813, 133.886296

電話番号
ファックス +61 8 8953 0995

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BARRA ON TODD RESTAURANT AND BAR

Open for breakfast, lunch and dinner, the restaurant has established a reputation for quality food and friendly service within a picturesque natural setting. Guests enjoy a distinctive array of cuisine including local bush flavours and a select wine list.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  498 件のレビュー

トリップアドバイザーの評価  4.0/5  1,581 件のレビュー

Disappointed

トリップアドバイザーの評価 2.0/5

Reslimpan Solo travel - トリップアドバイザー認証口コミ

I haven’t stayed in too many Mercure hotels but I am pretty sure this is the worst one. This Mercure feels more like a motel than a hotel. The rooms are long overdue for a refurbishment. The corridors stink. The internet is clocking in at 8.5 mbp, don’t plan on streaming your Netflix. Besides internet dropped out completely for a couple of hours in the morning. Now, I don’t think they really care, if you can charge $4-$500 per night, why worry!

Thank you for your review and sorry for your experience. The internet should be faster than what you have said and we are looking into the issue - we are also about to upgrade from 100mpbs to 200mps speed. Safe travels regards Ian

Dirty and run down

トリップアドバイザーの評価 2.0/5

Chantelle L トリップアドバイザー認証口コミ

I booked this hotel as the photos looked nice, it was fairly central and the swim up pool bar looked lovely. When we arrived, we decided to relax by the pool and wait for our room to be ready. Other guests commented how cold the pool was and they were right it was freezing. Coming from the UK, we're used to cold water but this was so cold it wasn't enjoyable. The swim up pool bar was derelict and should definitely not be advertised as a feature of the hotel. The first room we stayed in was terrible and we managed to get moved to another room from the second night. There were long black hairs throughout the bathroom and the shower screen was filthy before we'd even had a shower. The pillows on the bed had stains on and the curtains were dirty and missing hooks which meant that they didn't fully close. Management was nowhere to be seen, all we saw was a guy in a shirt who we assumed to be the manager. He was stood outside a few times a day having a smoke. One night we were sat in the inside bar area with a drink, playing a game of cards. The man at the inside bar was rude and looked like he didn't want to be there. At 9pm we were told to leave as the bar and reception area were closing. This left us no option but to go back our room for the night. This hotel is seriously run down and needs a complete refurb. If I were staying in Alice again, I would look at the Doubletree. We had a meal there and the hotel was beautiful.

Thank you for your review and we are sorry for your experience, we don't actually advertise the pool bar as a feature and we are currently looking at what to do with that space. I have passed your comments onto each department head to be looked at and addressed with their team. We wish you safe travels Ian

Dangerous. Regulators should shut this place down

トリップアドバイザーの評価 1.0/5

Hamish M トリップアドバイザー認証口コミ

From day one felt unsafe. Security appears to be low on the priority list. Proof of this came to me when my vehicle, which was parked in the supposedly secure resort car park had the window smashed out and items stolen from the vehicle. Staff did not notify me at all that this had taken place and found out nearly 16 hours after the event had taken place. Car was open with possessions still in for that long. Indifferent staff told me to “suck it up” and ring the police and insurance company. Door to the accommodation block was not secure, nor was the room door. Staff seemed to treat guests as an inconvenience to them watching Netflix on their devices. Remote for TV was damaged. Kettle was dirty. Creepy old manager asked me what I was doing whilst taking a tour of the grounds. Laundry dirty and expensive. Bar and dining overpriced and poorly run. Pool area too small. I cannot believe that this is an Accor property, or a Mercure for that matter. I cannot understand why I have been insulted in this manner. Is it Because I am of Anglo descent? Definitely not worth the price. Is it too much to ask to feel safe and secure in a paid for space? What’s the point of locking your car if some bozo can just waltz in and smash your window out and take whatever they want? Yes, that can happen anywhere, but where was security when this occurred? Resort? More like grub city.

Hi and thank you for your comments. I'm really unsure how to respond to this, so I will apologise for your experience here in Alice Springs and maybe leave it at that. regards

A bit out of town but fabulous pool

トリップアドバイザーの評価 4.0/5

Arkay56 トリップアドバイザー認証口コミ

Buildings are a bit like a prison block but staff were friendly and well organised. Definitely the best and cleanest pool we have had in Australia so far. Located in an outskirt if town in a casino complex, so not best location seeing local sights. Recommended though.

Thank you for your review and comments. I'm a little confused as we aren't in a Casino complex, so you might be thinking of a different hotel. We are a 5 minute walk from the town centre

OK - but just for one night.

トリップアドバイザーの評価 3.0/5

427ccfcfan トリップアドバイザー認証口コミ

If you are from the UK - then think motel rather than hotel. As part of a tour group, some of us were allocated bungalow style chalet rooms. Perfectly functional for the one night we were there, but paperthin walls. We arrived late evening and it was dark - but even so we could tell that none of us were going to walk outside of the hotel as little street lighting at all - felt unsafe. Evening meal was OK - but breakfast was a bunfight. No system in place for the several coach parties, which led to long queues and food running out. The tea/coffee stations had such long queues that you couldn't reach the food on our shelves behind. I don't think there are many other places to stay in Alice Springs - so good luck.

Hi, I'm just wondering if you have the right hotel? We don't have any bungalow style chalet rooms. Given this I won't respond to the rest of your comments regards Ian

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