Novotel Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 4,487 件のレビュー

ベストレートをお約束
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

電話番号
ファックス +61 7 5592 0026

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BLVD Café & Bar

非契約写真

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  4,487 件のレビュー

トリップアドバイザーの評価  3.5/5  1,374 件のレビュー

Just location only

トリップアドバイザーの評価 1.0/5

SANJEEV D ファミリー - トリップアドバイザー認証口コミ

I will not suggest anyone with a veggie family & healthy choice of brekfast persons to stay here. The staff especially the receptionists are already not as per requirement also they do not have a smiling attitude. Talking to them looks as if u had done a crime & asking for a sorry. Breakfast is a good English one but if u r health conscious then u will be disappointed Then again if u r veggie then bread & butter is the only good option. Hospitality is worse. The only good thing is the location. U can find everything nearby

Dear SANJEEV D, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, the service of our guests is of utmost importance to my Team and I hence I am disappointed to receive such comments. I am sorry to hear that your interaction with the Reception Team member was not a more positive one and did not instill confidence that the Hotel provides the nigh levels of service that one expects at Novotel, please accept my apologies. I have shared your feedback regarding breakfast with the Executive Chef as we are always striving to improve our products and services to deliver a balanced breakfast offering which caters for a wide range of guest preferences. To that end there are a number of Vegetarian options including freshly made omelets from the omelet chef and we also offer gluten free items accompanied by a range of milks for those guests who do not consume regular cows milk. For any further requirements or food intolerances the Breakfast Team are always happy to help ensure that our guests have the best start to their day. In addition the Hotel offers a number of A La Carter vegetarian breakfast options in BLVD Cafe & Bar on the ground floor. On a positive note i was pleased to read that you enjoyed the central location of the Hotel in the heart of Surfers Paradise with all of the attractions and services at your finger tips. Once again, SANJEEV D I am sorry that your experience with us was not a more pleasant one for you and your Family's and I do hope that you change your mind and provide my Team and I with the opportunity to welcome you back again in the future to create some better memories for you all and restore your faith in the service that we offer our guests, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Excellent stay

トリップアドバイザーの評価 5.0/5

NathaenM Friends getaway - トリップアドバイザー認証口コミ

We had a one night pop in to end our hectic week of travels. Check in was fine (even got in early). Family room 3511 was fantastic with great views and super comfortable beds!!!!! I would be more than happy for you guys to ship the king bed to me…..address is on file 😂 Breakfast had a great range and was super fresh! Love the bathroom shampoos etc…..even the kids loved it. Looking forward to a slightly longer stay later in the year! Well done Novotel.

Dear NathaenM, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, it was great to read your comments. It is always a pleasure to receive positive feedback from our guests and I will share your comments with my Team as I know that your experience will serve as encouragement to all of the Team as we strive to continuously improve the quality of our products and services. I am happy that you enjoyed your early check in into your Family Room with it's great views and the super comfortable beds followed by a super breakfast the next morning. Thank you for your endorsement NathaenM, and my Team and I do hope to welcome you back to Novotel Surfers Paradise for a longer stay next year for another enjoyable stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

No way

トリップアドバイザーの評価 3.0/5

Werner M トリップアドバイザー認証口コミ

Well located but service and room conditions let it down. Noisy pipes at night. Water leaking from taps and fridge. Maintenance fixed what they could, but only after I got hold of them myself. Concierge absolutely no help at all. Not what I expected from a hotel like the Novotel

Dear 231wernerm, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am sorry that you encountered leaking taps in your room during your stay and you had a further issue with your fridge which I am pleased Engineering were able to rectify for you. I apologise that you did not find Concierge responsive to your requests and i have shared your feedback with the guest Welcome Manager to ensure that our Team are confident to assist our guests whatever their requests may entail. Ona positive note I was pleased to read that you enjoyed the great location of the Hotel here in the heart of Surfers Paradise. I appreciate you sharing your experiences with us 231wernerm and my Team and I do hope to welcome you back to the Hotel in the future for a more enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

とても便利な

お客さまの声 4.0/5

Yuri ファミリー - 確認済みレビュー すべて

駅も、色々なお店もとても近くて、本当に便利！ ただ、今回ケチってTOWN Viewの部屋だったのが、後悔です。OceanViewにしたら、もっともっとHappyな滞在になったと思います。

Yuri E. 様 この度は、Novotel Surfers Paradise でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Best Regards, Paul Morton General Manager Novotel Surfers Paradise

好立地、キレイ

お客さまの声 4.0/5

A. カップル - 確認済みレビュー すべて

日本人なので、浴槽があって良かったです。 廊下の人の声が少し聞こえました。 Wi-Fiが全然繋がらなかったです。 でも好立地、ホテルがきれい、朝食が美味しかったので、総合的には良かったです。

Dear A., We very much appreciate your comments regarding your stay at Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our guests and I will share your comments with my team as I am sure that this feedback will serve as an encouragement to everyone as we strive to continuously improve the quality of our products and services. I am sorry that the wi-fi did not work during your stay, please accept my apologies. Thank you again for sharing your experience A., and we hope your next visit will be as pleasant as the previous one. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,826 件のレビュー 9.2/10 ロケーション
  • 4,014 件のレビュー 6.3/10 客室
  • 2,969 件のレビュー 7.8/10 サービス
  • 139 件のレビュー 3.9/10 インターネット
  • 1,616 件のレビュー 5.3/10 快適さ
  • 1,463 件のレビュー 4.8/10 清潔さ
  • 1,201 件のレビュー 4.5/10 設備
  • 983 件のレビュー 7.4/10 朝食

Powered by Trustyou

周辺の他の施設

Surfers Paradiseのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。