イビス スタイルズ ベルリン トレプトー

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,005 件のレビュー

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イビス スタイルズ ベルリン トレプトー - Image 1
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イビス スタイルズ ベルリン トレプトー - Image 4
Spreestrasse 14, 12439 ベルリン, ドイツ

説明

ホテルのその他の情報

  • 新しく改装された当ホテルは、ベルリンの色どりが表現されています。

  • Sバーンのシェーネヴァイデ駅は、徒歩5分圏内にあります。

  • 閑静な場所に位置し、街中に直結しています

  • ホテルの全エリアで無料のWi-Fiをご利用いただけます。

  • 温かいお料理や冷製料理、コーヒーなど、おいしい朝食をご用意しています。

当ホテルの客室

ホテル所在地

イビス スタイルズ ベルリン トレプトー

Spreestrasse 14
12439 ベルリン
ドイツ

GPS:52.458925, 13.513098

電話番号
ファックス +49 30 63903300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • 会議室
  • 全館禁煙

RESTAURANT

非契約写真

居心地のよいテラス付きのレストランからはシュプレーを一望できます。1 日のスタートにぴったりな朝食をお召し上がりください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,005 件のレビュー

トリップアドバイザーの評価  4.0/5  638 件のレビュー

Poor Air quality

トリップアドバイザーの評価 3.0/5

Amar S トリップアドバイザー認証口コミ

Air quality is so bad that makes you sick. The hotel need to clean the air conditioning ducts. Good renovation but removing the bar fridge is a mistake. Good breakfast with variety of food. Nice restaurant staff

Dear Guest, Thank you for your detailed review. We are glad to hear that you enjoyed our breakfast and found our restaurant staff to be friendly. Our breakfast buffet offers a variety of options, including freshly pressed juices, fruit, and pastries, and we are happy that it met your expectations. We apologize for the issues you faced with the air quality in your room. Please rest assured that we take the maintenance of our air conditioning system seriously, and we will look into this matter to ensure the comfort of our guests. While we no longer provide minibars in our rooms, we do offer electric kettles and tea/coffee makers for your convenience. Our reception is also available to assist with any additional needs you may have during your stay. We all hope to welcome you back for your next visit. Best regards, Ihr Team vom ibis Styles Berlin Treptow

Just terrible

トリップアドバイザーの評価 1.0/5

Salvatore G トリップアドバイザー認証口コミ

We spent 3 nights in the hotel, from june 14 to june 17 in the hopes that we could rest and sleep a little longer than we usually do on a working day. Instead, we woke up at 9:00 on our first morning (june 15) to the sound of hammering and repairments. We tried to ignore it, like it's a one time thing. The second morning, again at 9:00 but this time to drilling sounds. We count take it anymore so we called the reception to ask them whats going on, why cant this be done at least around noon, so we can properly rest in the hotel, that adverrtises itself as "Ibis Styles Berlin Treptow provides quiet, comfortably equipped rooms and conference facilities." (Quoted from booking.com). The receptionist just told us, that at least its not 6 in the morning, 9 should be enough for everyone to rest, and thats it. No info was given about these reparations on any site (accor, booking.com, etc). On booking, it only warns about the restaurant not working which I think its not as important to know as having to listen to a drilling sound in my room in the morning. The elevator shaft is on the 9th floor, and they didnt care to warn anyone by email or in person, that these rooms are going to hear these repairs more (or they didnt consider not renting those rooms in this period). This is were I want to also state, that there were no infos given on the fact, that there is a whole construction happening right next to the hotel, of an actual skyscraper or similar sized building. Its not super loud, but you can hear it with windows closed. Also, the sink was not working, and I wonder, how the cleaners did not notice it (tip: they didnt clean it, as it would have filled up instantly if they did). When we left, another receptionist asked us how our stay was, and we explained everything to him. His reply was, I quote: "we are really sorry, but our manager has been really busy with a lot of things, so he couldn't make time to update the webpage/booking.com" which I find kind of a pointless thing to ad. I think properly informing your paying customers regarding what they will get for their money should be priority number 1, since your whole business is built around those people paying for your service. Anyways, as we told him too, if we knew about the elevator having to be fixed at 9 o'clok for 2 of the 3 days we stayed there, we wouldn't have chosen that hotel. Following this, we wrote an email to Accor, but Ibis replied instead (with accor in cc at least) wich I will add as an image, but I want to extract this part: "We cannot stop the construction work as it is urgent. We can't close the hotel for that either. 9 am in the morning on a normal working day is a reasonable time and normal working hours agreed with the hotel manager. We are sorry that you could not sleep in longer than 9 o'clock and therefore did not have a pleasant stay. However, we very much hope for your understanding that we cannot do anything about the current circumstances either." We replied again (also will screenshot and you can find it between the images) but we got no reply from them afterwards. I also added pictures of the view of the construction, the sink, and a funny one, about how they use the paper thingy thats supposed to signal how clean the cups are. It says a lot. I would not suggest this hotel to anyone, avoid if possible, there are plenty better options in Berlin, in less dodgy areas.

Dear Salvatore, Thank you for sharing your review. We appreciate your kind words about our hotel's quiet location and comfortable rooms. However, we are truly sorry to hear about the inconveniences you faced during your stay, especially the noise from the repair work and the construction nearby. We understand how important a good night's sleep is for our guests, and we apologize for any disturbance caused. Please know that we take all feedback seriously and will work on improving our communication regarding any ongoing work or potential disturbances. Regarding the issue with the sink, we apologize for the oversight and will address this with our housekeeping team to ensure it does not happen again. We are committed to providing a high standard of cleanliness and service for all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards, Your team from the ibis Styles Berlin Treptow

立地

お客さまの声 3.5/5

匿名 ビジネス - 確認済みレビュー すべて

朝食が良い

Dear Atsushi Y., Thank you for taking the time to share your impression of our house. We are very pleased that you enjoyed your stay. Praise is the greatest reward for our team. You were not able to use the kitchen with its facilities as you did not book it. Next time you book, you can book the appropriate category and use all the facilities. We hope to welcome you back very soon. All the best from Berlin Sendy Mangelmann, Front Office Manager

Never again

トリップアドバイザーの評価 1.0/5

Marie V トリップアドバイザー認証口コミ

Most horrible service, the blond tall women at the reception, told us that we need to pay for the use of the fridge in the room. I can understand that but the way she told us, not a smile, not a sorry or please... That is not a good example of customer service..

Nice hotel in Berlin

トリップアドバイザーの評価 4.0/5

Runar L トリップアドバイザー認証口コミ

The hotel is well located near Schönweide with a 6-7 minutes walk to the S-Bahn. It is pretty close to the Brandenburger airport! The hotel provides clean and modern rooms with nice beds and bathroom. Don't book room 206/306/406/506/606... These rooms has a wall next to the elevator shaft, so you hear every move the elevator does. The hotel serves a rich and tasteful breakfast with a variety of food. A good start of the day.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 695 件のレビュー 7/10 ロケーション
  • 1,362 件のレビュー 7.3/10 客室
  • 977 件のレビュー 7.6/10 サービス
  • 24 件のレビュー 8.3/10 インターネット
  • 965 件のレビュー 9.3/10 朝食
  • 630 件のレビュー 5.6/10 快適さ
  • 595 件のレビュー 6.6/10 清潔さ
  • 297 件のレビュー 9.4/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。