Mercure St Helens

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 791 件のレビュー

Mercure St Helens - Image 1
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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

当ホテルの客室

ホテル所在地

Mercure St Helens

Linkway West, St Helens, Merseyside
WA101NG ST HELENS
United Kingdom

GPS:53.44994, -2.73679

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

92 RESTAURANT

Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  791 件のレビュー

トリップアドバイザーの評価  3.5/5  141 件のレビュー

A very good experience at St. Helens

トリップアドバイザーの評価 5.0/5

Alexandros P トリップアドバイザー認証口コミ

Having read some of the comments below I reluctantly booked a room at this Mercure for the weekend not knowing what to expect. However, I was pleasantly surprised as everything went well and we had a very good experience overall. The pre-arrival communication with the reception was swift and polite. The hotel is located in a commercial area of St. Helen's close to restaurants and shopping centres and restaurants. Parking in front of the hotel was straightforward. You need to register your car in a special tablet by the entrance (as well as in check-in). The check-in process was quick and the front desk agent gave us all the information we needed about the hotel and the fitness club. The room was specious and clean and just as we requested. Everything was functional, lighting, hot water in the shower, TV. There was also an ironing board available. The breakfast the next day was fine and reasonably priced with a continental buffet available and then ordering eggs and stuff as you like. The service was professional from check-in to check-out. We could not ask for more! If in the area again, we will most certainly come back to this hotel.

Hello and thank you so much for your recent review in connection with your overnight stay here at the Mercure St Helens Hotel and was pleased to learn you had an enjoyable stay I confirm I will pass on your kind words to all the staff concerned and look forward to welcoming you back to the hotel on your next visit Once again thank you and enjoy the rest of your day

Disgusted with the hotel and management!

トリップアドバイザーの評価 1.0/5

louloohall ファミリー - トリップアドバイザー認証口コミ

Second stay after being so impressed the first time with the hotel. The only comment the first stay was lack of reception staff but this seemed to be resolved and we dealt with Amy who was really great. Too good to work at the Mercure st Helens! Briefly.. The first night we changed rooms at 3am as the room was absolutely boiling!! We couldn't sleep. Night staff came up to the room and tried to help and on the second visit to reception we were given a fan that most definitely wasn't safe it rattled and banged! We then asked to move rooms. In the morning the shower was running hot and cold so we used the pool showers and asked the reception to fix it. I was told it was repaired but the next morning it was exactly the same. At that point I just said I wanted keys to another room to shower. On leaving i spoke to the manager who said he was Stewart. He said we could stay free next time including breakfast, and to email in on our return home. I didn't get a response for a while but when I did it was the offer of one night stay. We travel from Scotland so one night is useless to us and I'm not going to spend more money to check if the issues are resolved! Really disappointing.

Nice central hotel with excellent staff and nice rooms

トリップアドバイザーの評価 5.0/5

Donall S トリップアドバイザー認証口コミ

Excellent location friendly staff and excellent accommodation Second time staying at the MERCURE St Helens I found hotel very central and comfortable Staff were very pleasant and breakfast was extremely good The leisure centre on site was rather nice and enjoyed my evening swim the pool water was lovely and warm

Thank you for your lovely review and we were pleased you enjoyed your overnight stay here at the Mercure St Helens Hotel. I will pass on your kind words to all the staff concerned and look forward to seeing you on your next trip

Mouse droppings snd blood stains

トリップアドバイザーの評価 1.0/5

amandamZ590JR ビジネス - トリップアドバイザー認証口コミ

Mouse droppings on the bed - blood stain on the throw - cracked sink - broken shower control - unable to control shower temperature - shower leaks - ac doesn’t work - room temperature 25.5 and only heats What an experience that was !!! Very disappointing - mentioned it all on check out and showed the photos and the response was - I’m just the night porter and I am tired - no concern - no apology …..

Staying for a weekend at the races

トリップアドバイザーの評価 5.0/5

Tina L トリップアドバイザー認証口コミ

Staying at the mecure hotel for a weekend. Close to the racecourse and parking available. Prices are reasonable and rooms are clean and tidy. On the first night we are in the bar and the food was lovely. Our waitress Lydia was very attentive and service was great. Would stay again.

Hello and thank you so much for your recent review in connection with your recent overnight stay here at the Mercure St Helens hotel and was delighted to learn your time spent was most enjoyable I will pass on your feed back to all the staff concerned and thank you once again

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 341 件のレビュー 9.4/10 ロケーション
  • 849 件のレビュー 6.9/10 客室
  • 738 件のレビュー 8.6/10 サービス
  • 6 件のレビュー 2.2/10 インターネット
  • 393 件のレビュー 6.8/10 清潔さ
  • 265 件のレビュー 6.8/10 朝食
  • 244 件のレビュー 5.6/10 料理

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