モーベンピック ハンブルク 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 146 件のレビュー

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Sternschanze 6, 20357 ハンブルク, ドイツ

説明

ホテルのその他の情報

  • 市内の歴史的建造物の給水塔

  • 見本市会場まで徒歩圏内

  • 13のカンファレンスおよび会議室

  • オープン ショー キッチン、バーベキュー、コーヒー ブレークやパーティーに利用できるテラス

  • 市の中心に近い公園エリアに立地

当ホテルの客室

ホテル所在地

モーベンピック ハンブルク

Sternschanze 6
20357 ハンブルク
ドイツ

GPS:53.56465, 9.970611

電話番号
ファックス +49 40 3344113333

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MÖVENPICK RESTAURANT

Das Mövenpick Restaurant befindet sich in einem wunderschönen, verglasten Außengebäude und bietet eine herrliche Aussicht auf den Park.Unser Küchenchef nimmt Sie mit auf eine kulinarische Reise mit traditionellen Schweizer Spezialitäten und international

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  146 件のレビュー

トリップアドバイザーの評価  4.5/5  2,687 件のレビュー

Our first time in Movenpick

トリップアドバイザーの評価 2.0/5

Paula R トリップアドバイザー認証口コミ

The hotel wasn't worth its price. The pillows were awful, without filling. The beds were fine, but the duvet wasn't changed each day. They just folded it and put back on our bed. Blankets also were terribly hot and synthetic. Had a feeling that this hotel was too eco-friendly for customers. Didn't find any body lotion, cotton pads and robes/slippers in the bathroom. The only positive about this stay, was breakfast- very big choice and everyone could find something delicious. Also, the design and interior of this hotel was superb!

Dear Paula, We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast selection and the unique design and interior of our hotel, which are indeed among the highlights that we are very proud of. We regret to hear that some aspects of your stay did not meet your expectations, particularly in relation to the pillows and bedding. Our aim is to provide comfortable and restful sleep conditions, and we offer a pillow menu for guests to choose their preferred option. While our duvets and blankets are selected with guest comfort in mind, we understand that personal preferences vary, and we are always willing to assist with additional or alternative bedding upon request. We take pride in our eco-friendly initiatives, which are part of our commitment to sustainability. However, we ensure these efforts do not compromise the comfort and amenities we offer to our guests. It is unfortunate that you missed some of the bathroom amenities; we provide a selection of eco-friendly toiletries and bathrobes and slippers are available upon request to enhance your stay. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Nice stay

トリップアドバイザーの評価 4.0/5

20pawelx ビジネス - トリップアドバイザー認証口コミ

It was a short stay at this hotel but what i can say thet it is very nice hotel, good service quality, rooms are well equiped and modern style, really nothing to compleim, can recommende for sure. Breakfest was good, nice restaurant , location is ok

Dear Pawel, Thank you so much for your positive feedback following your stay. Thank you for highlighting our well-equipped rooms and modern style; we take pride in the unique blend of historical charm and contemporary design that our accommodations offer. We're also delighted that you enjoyed the breakfast selection and found our restaurant to your liking. It's great to know that our location met your expectations, providing convenient access to local attractions and transport links. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager

Awesome Stay

トリップアドバイザーの評価 5.0/5

marcusshs ビジネス - トリップアドバイザー認証口コミ

We had a great time in the Mövenpick in Hamburg! The Staff and our Suite was again excellent! Thank you ! We will come back! The breakfast was awesome! The Suite 1702 is a MUST with a great view! See you soon

Dear Marcus, Thank you for your review on TripAdvisor. We are thrilled to hear that you had an excellent stay in our Suite 1702 and enjoyed the amazing views it offers. Your kind words about our staff are greatly appreciated, and we are delighted that our breakfast exceeded your expectations. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager

Family rejected to book

トリップアドバイザーの評価 1.0/5

Flyer32468838965 ファミリー - トリップアドバイザー認証口コミ

I planned to stay in this hotel with my 2years old son. The hotel rejected the stay. 2year old children have to be booked and payed as adaults due to „fire safety reasons“. The hotel was not able to answer how this is complient to the hotel AGBs and was not able or willing to propose a solution. I was just told I can‘t book as family. The first hotel ever which rejected us as family.

Dear Markus, Thank you for sharing a review on TripAdvisor. We are sorry to hear about the misunderstanding regarding the booking for your family. Our hotel is indeed family-friendly, and we welcome children up to 12 years old to stay free of charge in their parents' room. We apologize for any confusion or inconvenience this may have caused during your booking process. We would like to assure you that our team is committed to providing a comfortable and enjoyable stay for all our guests, including families with young children. We would be more than happy to assist you in finding a suitable room for your family during your next visit to our hotel. We hope to be able welcome you back on a future visit. Kind regards,

Mövenpick Hotel neglected standard safety routines at emergency evacuation. Not good !

トリップアドバイザーの評価 2.0/5

Nordiccritic ビジネス - トリップアドバイザー認証口コミ

At 02h00 the hotel was evacuated on short notice due to unknown dangerous reasons. Guests was using the emergency stairway as elevators was out of order. We started from level 9 running down the stairway equipped with wet tovels in case of fire. To get outside we had to brake the glass shield protecting the external door. Outside we, the guests of the hotel, was meet only by wet darkness. No representative from the hotel at the evacuation door to guide us to a pre set meeting place. Instead we were left standing there in the darkness with out any guidance whatsoever. After a while a police car showed up. The police did not bother to get involved in this evacuation and remained inside the car. I guess they expected hotel management to have a routine covering such an event, but there was no such person to be found. When the crowd after a while started walking towards the main entrance at the other side of the building, we meet the fire brigade who told us that this was a false alarm and we again could enter the building. We meet a lonely night pottier who just confirmed that this was a false alarm and it was now safe to enter the building and our rooms again through the evacuation stairways as the elevators was still out of order in evacuation mode. We took the long 9+3 levels walk up the stairs under silence and reflected on all things that could have gone wrong if this would have been a real dangerous situation such as fire or a hostile attack on the hotel. How come there was no plan on how to gather the evacuated guests outside the hotel ? How come there was no communication with the evacuated guests, neither by the responsible hotel management/staff, the police or the fire brigade ? Why did no one from the hotel management show up after 5-10 minutes to help the night portier sort out the situation with distressed hotel guests ? A conversation this morning after breakfast with the responsible manager only gave at hand that they had an evacuation system for the hotel, but that did not include anything of the points I raised above on how to deal with hotel guest left alone outside the hotel in the dark wondering about what to do, where to go and why no one from the hotel take on its duty to lead the guests to safety in this type of situation. The hotel manager only regretted what happend and I guess confessed that this hotel actually did not have its routines in order to handle a panic evacuation of its guests. What can we say about this ??? A scandal and shame on the responsible hotel manager who did not live up to the expected safety standard of a Mövenpick Hotel. Maybe Hamburg or Germany have less rigid rules in matter of safety at hotels, but I doubt it. The Swiss are normally to be trusted, but also them are now know to fail. Nobody cares until the accident happens and lives are lost. Then managers are fired, guests are compensated and routines are put in place to avoid future failures. Should you stay as guest at Mövenpick Hotel in Hamburg if you know they neglect standard evacuation safety routines ??? The manager here in Hamburg told me that was the case last night. So Mövenpick managers, what do you think about hotel safety and what will you do to sharpen up and avoid a future catastrophe in Hamburg or somewhere else where the hotel chain in represented ??? I just need to know !!!

Dear guest, Thank you for taking the time to share your feedback on TripAdvisor. We are deeply concerned about the issues you faced during the evacuation. The safety and well-being of our guests are of utmost importance to us, and we sincerely apologize for the inconvenience caused. We understand that the evacuation process was not handled as efficiently as it should have been, and we assure you that we take your feedback very seriously. We are currently reviewing our emergency procedures and working closely with our staff to ensure that such incidents do not occur in the future. Your comments will help us improve our safety measures and communication during emergencies. Once again, we apologize for the distress caused and thank you for sharing your thoughtful feedback. We hope to be able welcome you back on a future visit to give us a second chance for an improved experience. Kind regards from Hamburg,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,302 件のレビュー 8.5/10 ロケーション
  • 1,433 件のレビュー 6.8/10 客室
  • 1,166 件のレビュー 7/10 サービス
  • 12 件のレビュー 7.4/10 インターネット
  • 1,136 件のレビュー 9.2/10 朝食
  • 679 件のレビュー 8.2/10 雰囲気
  • 636 件のレビュー 5.2/10 快適さ
  • 611 件のレビュー 7.7/10 設備

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