ママシェルターロンドンショーディッチ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,332 件のレビュー

ママシェルターロンドンショーディッチ - Image 1
ママシェルターロンドンショーディッチ - Image 2
ママシェルターロンドンショーディッチ - Image 3
ママシェルターロンドンショーディッチ - Image 4
437 Hackney Road, E2 8PP ロンドン, イギリス

説明

ホテルのその他の情報

  • 最先端のデザイン

  • ガーデンバー

  • ご滞在のお客さまはジムのご利用が無料

  • 日本式のカラオケルーム

  • 地元ならではの自家製料理

当ホテルの客室

ホテル所在地

ママシェルターロンドンショーディッチ

437 Hackney Road
E2 8PP ロンドン
イギリス

GPS:51.532247, -0.061692

電話番号
ファックス +44 442037406837

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MAMA RESTAURANT LONDON

ママの広さ480 m2のレストランおよび広々とした92 m2のテラスは、家庭料理と美味しいカクテルをお楽しみいただける旅行者にもロンドン市民にも、魅力的な場所です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,332 件のレビュー

トリップアドバイザーの評価  4.5/5  488 件のレビュー

2024エクセレンス認証

Will Return

トリップアドバイザーの評価 4.0/5

ScottMoore444 トリップアドバイザー認証口コミ

After staying in Lyons Mamma Shelter in March I was very excited to try the London edition and it didn’t disappoint. Check in was very friendly and professional and our rooms were excellent. The bedrooms were spacious and comfortable, I also thought the bathrooms were great too. We had a few drinks and fries in the lobby area that were also super. I’d happily stay here again.

What a great find and fantastic food too.

トリップアドバイザーの評価 5.0/5

dawnypie2015 トリップアドバイザー認証口コミ

What a great unexpected find. We found this when we were looking for another venue. It’s like a tardis, you walk in and it just opens up, plenty of areas to sit. It’s quirky, popular, although a little on the pricey side, but the food is very good. The ceiling is decorated with quotes, which were fun to read. Service was quick and the food had great flavours. At busy times I would recommend booking.

Nice but basic place where they charge you extra for cappuccino

トリップアドバイザーの評価 3.0/5

weloveotravel365 ビジネス - トリップアドバイザー認証口コミ

Stayed one night on a business trip. Nicely decorated but basic (small rooms, no shampoo etc.) type of place. Lively public area with plenty of space to lounge or work. Good bar food. Disappointing breakfast as the only item I wanted (a cappuccino) they charge you extra for, despite my breakfast included rate. For 270 GBP that‘s a joke and that‘s why I won‘t be back. BTW: Restaurant manager blamed „management“ for this decision to nickel & dime customers („customers complain all the time but I can‘t do anything“). Tells you something….

Groundbreakingly bad service

トリップアドバイザーの評価 1.0/5

grrben トリップアドバイザー認証口コミ

Although we booked the biggest room, it came with multiple flaws. Mainly it was the bed, which had no comfort but the opposite. It was way too hard, like you were laying on carpet on the floor. They offered adding the missing mattress topper, however, what they actually did was putting a blanket between the mattress and fitted sheet instead. When we found out and felt cheated, they tried fixing this by exchanges it for another thin sheet of something. In the meantime they sell their very own hotel beds and mattresses online featuring totally different specs (including mattress toppers of any substantial thickness). Additionally the bathroom came with a shower curtain. Awkward on its own for a hotel, the width was a meter or so too small. So you have to choose a side that gets wet. It ended up the bathroom's floor became wet all over. 
So halfway our intentional stay we checked out because the bed was unbearable. As there was a parcel for me still on its way to the hotel, we agreed that I would pick this up in a few days. However, when I arrived to pick up the parcel they told me they just refused the package and let it return to sender. No apology.

Dear Gerben, I want to express my sincerest apologies for the numerous challenges you encountered during your recent stay with us. It deeply troubles us to learn that we failed to meet your expectations and provide you with the comfortable and seamless experience we strive to deliver to all our guests. Regarding the issues with the bed, I am truly sorry for the discomfort you experienced. Your feedback about the mattress has been addressed to our relevant department head for the internal review, and I assure you that we are taking immediate steps to address this with our team to ensure that such oversights do not occur in the future. Rest assured that we are reviewing our procedures to ensure that all guests receive the high standard of service and comfort they deserve. Furthermore, I apologize for the inconvenience caused by the shower curtain and the subsequent wet bathroom floor. This is not the experience we want our guests to have, and we are actively looking into ways to improve this aspect of our rooms to prevent similar issues from occurring again. As for the parcel situation, the feedback has been addressed to the team, this is certainly not reflective of the level of service we aim to provide, and I assure you that I will personally investigate this matter to ensure that such miscommunications are rectified and prevented in the future. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do reach out to me directly at heman.tamang@mamashelter.com so that we can discuss this further and make arrangements to ensure your next stay with us is nothing short of exceptional. Once again, I apologize for the inconveniences you experienced, and I hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

aftercare service is 0/10

トリップアドバイザーの評価 1.0/5

tracycruz トリップアドバイザー認証口コミ

The hotel is nice, i often visit for work. Although the aftercare service is 0/10 - i left some items in the room on check out which disappeared later that day, even though i was told such items are logged on a report and not disposed off. I called 3 times, no one called me back, i sent an email and received no reply, i then had to visit the hotel only to be told the items disappeared, never seen by house keeping which they were left in the bathroom. I would have appreciation a call back and not having to take time out my day to visit the hotel with not resolve and my items not returned.

Dear Tracy, First and foremost, please allow me to express my regret if nobody got back to you promptly regarding your inquiry. We take guest concerns very seriously, and it is disheartening to hear that our aftercare service did not meet your expectations. I apologize for any inconvenience this may have caused you. Upon receiving your initial call and email regarding your missing cosmetics, we immediately initiated an investigation with our housekeeping team. Unfortunately, despite our thorough efforts, including follow-up discussions with the housekeeping manager and the room attendant who serviced your room, we were informed there was no items left in the room and we were unable to locate your two bags of cosmetics and perfume in the room when housekeeping serviced your room after your departure. Rest assured, we take the security and handling of our guests' belongings very seriously, and it is not our practice to dispose of or mishandle any items left behind in our rooms. I sincerely apologize for the inconvenience you have faced and for any lack of communication or resolution as our team was awaiting the results of the investigation. Your feedback is very important to us, and we are committed to improving our service and communication processes to prevent similar occurrences in the future. I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if we could schedule a call to discuss this matter further or to provide any necessary assistance. Guest satisfaction is our utmost priority here at Mama Shelter London Once again, I apologize for the inconvenience and frustration you have experienced, and I appreciate your patience and understanding. I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

との提携 TripAdvisor

その他のウェブユーザーの評価

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