プルマン アデレード 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,633 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 屋内プール、スパ、サウナ、フィットネスセンター。

  • コンシェルジュ、バレーサービス、バリアフリールーム、無料 WiFi をご利用いただけます。

  • 新しく改装されたスイートからは、ハインドマーシュスクエアとアデレードヒルズの景色を眺められます。

  • 最上階にあるコンファレンスフロアでは、アデレードヒルズを一望できます。

  • CBD(中心業務地区)に位置する好立地で、ショップ、飲食店、国立ワインセンターなどから歩いてすぐです。

当ホテルの客室

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ホテル所在地

プルマン アデレード

16 Hindmarsh Square
5000 アデレード
オーストラリア

GPS:-34.9233, 138.6065

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

SALT RESTAURANT

Salt Restaurant is located on level 1 of the hotel, overlooking Hindmarsh Square. Open for breakfast and dinner 7 days a week.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,633 件のレビュー

トリップアドバイザーの評価  4.5/5  2,359 件のレビュー

2023エクセレンス認証

Don’t look any further

トリップアドバイザーの評価 5.0/5

DirckZadeh Couples - トリップアドバイザー認証口コミ

Really impressed by this hotel. First of all the staff is amazing. But the rooms and all the service you get is perfect especially for the price you pau. Really good value for money. Rooms are clean, open shower in room is spacious and the beds are really comfy. All in all a perfect choice. We should have stayed longer.

DirckZadeh Thank you for your review, it is really encouraging for the team to read such positive feedback and we do hope we can welcome you back again in the future. Kind Regards Llewellyn Wyeth General Manager

Such a Bad Experience of first time Pullman and Accor

トリップアドバイザーの評価 1.0/5

Evalen T トリップアドバイザー認証口コミ

I had stayed at this hotel for 6 nights.First time i stay at Pullman and also the last time even the Accor brand.It's such an disappointing stay. To be fair the room is quite standard city hotel neat and clean but my last 3 nights stay my room got changed the bathroom has a very discusting smell. The reason why i don't recommend this hotel. 1.Can't use Union Pay.I had walked nearly 1km to find the ATM to get the cash for the deposit. 2.The front desk staffs lack of communication.I booked 3 nights at the beginning and then i extended another 3 nights with my travel agent.At first the Male staff said i can stay in the same room even thought my second booking the room type is lower level and they renewed my card till my departure date also.But on my 3rd day they asked me to change the room on my way out for my excursion.They even didn't inform me earlier.And i said your colleague said i can stay in the same room But the from desk in charge was quite unfriendly to me.I was so angry but i don't want to argue with her.Then i said i want to see your GM.That lady made me wait more than 30mins in the lobby and then came to tell me their GM wasn't there.She should of told me 30mins ago. 3.With my 2 booking i have $200USD creait.I have only use around 70AUD at the first day.Later on i was a bit busy i didn't have the chance to use it.On the 3rd day the front desk people told me my first $100USD is expired already i couldn't use it anymore and then because my second booking is extended so i would not entitle for $100USD again.Because of i had sent an email to complain my situation to their GM.After like 3 days she replied she told me i still entitle of my credit i can use it during my stay.Oh wow im departing on the next day.I can't eat like nearly $200AUD alone in your restaurant!I request that i can use my credit for the airport transfer but never get the reply. 4.The breakfast of this hotel is not bad actually but when i dine in the restaurant because of the busy operation so i've been seated on a used table.Which i understand and i don't mind.But the waitress wiped all the bread crumbles and leftover food directly on the floor.I was really shock at that moment.I start to doubt about the hygiene of the hotel. But however if i travel to Adelaide again will definitely not stay in this hotel again.

evalent2024 Thank you for your review and please accept my apologies for the confusion that has been caused around your bookings. Unfortunately as the hotel was fully booked, yes you had to move rooms. The reason for this is that you made two separate bookings under two separate names in two different room types. This we were not made aware of until you arrived and the hotel had limited ability to change this due to your travel agent making the bookings on your behalf. This was explained to you on your arrival for your first booking. Please accept our apologies that this did not meet your needs. I am pleased to see that you were still able to receive your credits for both bookings, this normally is not available in two consecutive bookings however as they were under two names, this was agreed to by the team at the time. Our recollection of the events of your booking are a little different as I have been advised that we did inform you at the time of changing rooms that your credit was available. However we need to ensure that this is clear and concise at the time so that you do not go through your stay unaware. Thank you once again for your honest feedback, it is valuable to us and we will use it for future stays an please accept my apologies that I was not available at the time of your enquiry. Yours Sincerely Llewellyn Wyeth General Manager

First class customer service

トリップアドバイザーの評価 5.0/5

X1780OXgaryc Couples - トリップアドバイザー認証口コミ

The staff at this hotel were so impressive from the concierge to the receptionists, all went out of their way to help on a number of occasions, and all took the time to have a chat, well done, keep it up. The rooms were adequate and clean and the pool a little on the small side considering the number of rooms.

X1780Ogaryc Thank you for your kind review here on Trip advisor and we are pleased to read that you enjoyed your stay with us. We look forward to welcoming you back again in the near future. Kind Regards Llewellyn Wyeth General Manager

The best service in Adelaide

トリップアドバイザーの評価 5.0/5

emma0livia87 ファミリー - トリップアドバイザー認証口コミ

We stayed twice this month due to our ceiling coming down in the storm and needing to be repaired. The service we received was the best I've ever had. Nothing was ever too much or a problem. They went above and beyond to help and make sure we were comfortable and felt at home.

emmaOlivia87 Thank you for your review here on Trip Advisor with regards to your stay with us. We are thrilled to read that you enjoyed your stay. We do hope your roof is repaired soon. Kind Regards Llewellyn Wyeth General Manager

Absolutely the best hotel in Adelaide!!

トリップアドバイザーの評価 5.0/5

Nancy S トリップアドバイザー認証口コミ

There are not enough positive things to say about this fabulous hotel. A perfect location close to everything. Great beds, good sized rooms and awesome facilities. The best thing about this hotel however, is the truly magnificent staff. A special call out to Boman in the Executive Lounge and Dave and the Concierge team, but all staff were professional, but warm and friendly! My sister and I could not have had a better stay!!

R9728CBnancys Thank you for taking the time to review your stay with us. Boman and Dave will be excited to receive such positive feedback and we hope we can welcome you and your sister back to the Pullman and in the near future. Kind Regards Llewellyn Wyeth General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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