イビス スタイルズ パリ ナシオン クール ド ヴァンセンヌ 3 つ星

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96 Cours De Vincennes, 75012 パリ, フランス

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イビス スタイルズ パリ ナシオン クール ド ヴァンセンヌ

96 Cours De Vincennes
75012 パリ
フランス

GPS:48.846876, 2.408013

電話番号
ファックス +33 1 43 43 45 30

アクセスと交通機関

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敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  729 件のレビュー

トリップアドバイザーの評価  4.0/5  195 件のレビュー

Our suitcases were forced and we were robbed inside our rooms!!

トリップアドバイザーの評価 1.0/5

nyantoine トリップアドバイザー認証口コミ

We were supposed to stay 3 nights in this hotel. After our first night, my wife, 2 kids, and I went out in the morning and returned in the late evening. We then found our 4 suitcases have been forced and a couple of valuable items have been stolen inside. 2 suitcases have clearly been forced (see picture) and the other 2 were opened without a trace via the TSA lock. Overall security at this hotel is poor with no physical restriction to access the room floors and security cameras do not seem to cover all the common areas. The response from the hotel staff was the following: - From the 3 people I talked to, no one came to the rooms (we had 2 rooms) to see what happened. - Staff bounced me from one person to the next. After insisting the next morning, the assistant manager was called and the only thing she found to say was that I was disturbing her on her day off! When I met her the next day, she blamed the theft on the airline or airport staff. When she realized it made no sense (since the items robbed were in the carry on suitcase), she then basically called me a liar. - She refused to show me any evidence of who entered the room (key card log or security cameras) and basically said that she will not do anything until the police comes to investigate. She promised to talk to the manager and get back to me, but I never heard from them. We ended up checking out 1 day early since my wife and kids did not feel safe in this hotel. The hotel did not offer to refund anything from my prepaid rooms. I raised the issue to Accor who did nothing else but repeat what the hotel staff is saying. There doesn't seem to be any quality of service standard in this hotel group. Avoid this hotel, and avoid any Accor hotel (Ibis, Mercure, Novotel, Sofitel, etc...) for that matter since they seem to treat theft in their hotel rooms as something normal that does not warrant any action.

Dear Mr Malcourant, We receive this comment more than 9 months after your visit to Paris. We want to clarify some of the information you write about your comment. We followed the procedure and explained it to you, a statement to the police is essential. This is in the French law. We asked you for the oral procedure, it was never transmitted to us. We haven’t had a call from the police. We did not accuse the airline definitively, we talked about the other possibilities of this incident because we had no proof the same morning of the course of the incident. We also didn’t call you a liar, we explained that we needed investigations and evidence to understand the situation. We did not refuse any refund, we asked you for an invoice for the brand bag that you reported stolen. The purpose is to make an insurance declaration for your compensation. Invoice that you never sent us. You pointed fingers at one of our employees and made racist and defamatory comments about her. This is unacceptable to us. You apprehended our guests that morning to tell them to flee our hotel because we were thieves, this is also defamatory. We confirm once again that personal has in no way stolen from your room. You can contact us directly by email. Regards General Manager

好立地

お客さまの声 4.5/5

Mamuzo ビジネス - 確認済みレビュー すべて

路面電車の駅が目の前、パリリヨン駅にも近く、レストランも近くにいくつかあって、便利だった。部屋もキチンと清掃されていて、事前の情報で心配していた南京虫の問題も全くなかった。レセプションも気さくで、こちらの依頼に丁寧に応えてくれた。

MASAHIKO T. 様 この度は、ibis Styles Paris Nation Cours de Vincennes でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Thank you Sophie

トリップアドバイザーの評価 5.0/5

Franci S Solo travel - トリップアドバイザー認証口コミ

Cleaned! Comfortable rooms and some of them with a big bathroom. Water and coffee (and marshmallow :-) ) at your disposal for free! At any time. Good breakfast (also for lactosio free needed) A nice little internal garden where staying on relax. Very nice the persons at the reception First of all Sophie

Thank you very much! Looking forward to welcoming you again on a future trip. Sophie and the whole team ibis Styles Paris Nation Cours de Vincennes:)

Nice people, tiny rooms, few facilities.

トリップアドバイザーの評価 3.0/5

Garry_Morgan Friends getaway - トリップアドバイザー認証口コミ

Just returned from a 4 night stay at this hotel. The staff are simply wonderful. Nothing is too much trouble for them. However the rooms are cramped and small with nothing in the room other than a bed and a TV. No wardrobes or indeed anywhere to put clothing. There is no bar or common room to sit at night except for a very small sofa in reception. They advertised 180 euros a night. We didn't pay that but this hotel is very expensive for so little facilities. However the bed was very comfortable, I found them quiet too and the staff make this place bearable...

noisy, quite dirty, low level

トリップアドバイザーの評価 2.0/5

oibafomer ビジネス - トリップアドバイザー認証口コミ

located on the east side of the city, close to metro and other public transportation. it's on a big Avenue, full of traffic and noise. rooms are pretty small and not much clean, with hairs everywhere (on the bed, in the toilet, on the curtains). breakfast is ok. low level wrt other Ibis hotel in the world. not good the ratio quality/price...

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Paris Nation Cours de Vincennes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angélique

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 334 件のレビュー 9.5/10 ロケーション
  • 491 件のレビュー 6.1/10 客室
  • 477 件のレビュー 9.5/10 サービス
  • 309 件のレビュー 8.1/10 朝食
  • 177 件のレビュー 6.7/10 清潔さ

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