メルキュール ナント サントル パッサージュ ポムレ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,007 件のレビュー

メルキュール ナント サントル パッサージュ ポムレ - Image 1
メルキュール ナント サントル パッサージュ ポムレ - Image 2
メルキュール ナント サントル パッサージュ ポムレ - Image 3
メルキュール ナント サントル パッサージュ ポムレ - Image 4
2 Rue Boileau, 44000 ナント, フランス

説明

ホテルのその他の情報

  • 街の中心の落ち着いた歩行者用通りにあります

  • 地元の食材を使った朝食

  • 鉄道駅から10分、空港から20分

  • 直接アクセス：コングレスセンター/ラボージョワールエキシビションセンター

  • グラスラン有料駐車場まで146メートル

当ホテルの客室

ホテル所在地

メルキュール ナント サントル パッサージュ ポムレ

2 Rue Boileau
44000 ナント
フランス

GPS:47.214108, -1.560276

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

POMMERAYE

お仕事やナント観光の後は、ホテルのラウンジでおくつろぎください。有名なミュスカデをはじめ、厳選された地ビールや白ワインをご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,007 件のレビュー

トリップアドバイザーの評価  4.5/5  849 件のレビュー

2023エクセレンス認証

Perfect stay

トリップアドバイザーの評価 5.0/5

Julie B トリップアドバイザー認証口コミ

Perfect stay! I discovered this place for a business trip. Well located and quiet hotel, tasteful decoration. Perfect breakfast, beautiful baguette and pastries. The team is very nice. I would love to come back next time :)

Thanks for this lovely review. Hope to see you again for a new stay in Nantes.

Uninspiring but comfortable.

トリップアドバイザーの評価 3.0/5

25510 トリップアドバイザー認証口コミ

First impressions are vital Unfortunately, the reception area is disappointing because there is no official reception area, it seems the breakfast area is also the reception area No sense of authority here much to my displeasure. Our room was comfortable, small, internet okay but no tea/ coffee supplied although you could pay for it down in breakfast area which I thought was a bit mean!. However, most disappointing of all, is the bleak uninspiring black walls in the room,, Gave our room quite a depressing atmosphere. Service was not great. No towels one day until we asked. The good news is that the location is excellent and the bed is soft.They allowed us to store our luggage for a couple of hours. Much appreciated! Also, Nantes is a great place for a visit

Thank you for your feedback. We apologize for the disappointing first impression you had of our reception area. We understand how important it is to have a separate and well-defined reception area for some guest. In our hotel, it's a real choice to be different. We imagined our hotel as a Family House and that's why there is no reception desk. The lobby is also used for breakfast service, it is also a choice. We apologize for not providing tea/coffee in the room. This is a failure on the part of our housekeeping service. We understand that this is an important amenity for our guests, We are sorry to hear that you found the black walls in the room depressing. We will take your comment into consideration for future room renovations, as we strive to create a more uplifting and pleasant atmosphere for our guests. We are disappointed to hear about the lack of towels and the subpar service you experienced. This is not typical of our standards, and we apologize for the inconvenience caused. We will address this issue with our team to ensure it doesn't happen again in the future. We are glad to hear that you appreciated the excellent location of our hotel and the comfort of the bed. We are also happy that we were able to accommodate your request to store your luggage. We hope that these positive aspects helped improve your overall experience. Once again, we apologize for any inconveniences you experienced during your stay, and we appreciate your feedback. It is valuable to us as we continuously strive to enhance our guests' satisfaction. We hope you enjoyed your time in Nantes and that you will consider staying with us again in the future.

Great location. Very poor staff.

トリップアドバイザーの評価 3.0/5

zz5659 トリップアドバイザー認証口コミ

This hotel is in a fabulous location. Bars, restaurants and shops all nearby. However the staff are not of the same quality. Our room had a bath but the plug did not work and so the water just drained out as fast as it came out of the taps. The device on the side of the bath was broken and thus the plug was useless. I mentioned to the girl on reception that there was a problem with the bath and it needed fixing. She told me she would get it fixed. Nobody arrived to fix it that day so I explained the situation to another girl the following day. Again nothing happened. Both girls were not interested and ghisvreflects very poorly on the hotel and the Mercure group in general.

Dear zz5659, Thank you for taking the time to share your feedback about your recent stay at the Hôtel Mercure Nantes Centre Passage Pommeraye. We apologize for any inconvenience you experienced during your stay. It is our belief that it is our responsibility to create a pleasant and comfortable environment for our guests, and we regret that we were unsuccessful in providing this level of service on this occasion. We have shared your comments with our team so that we may continually improve. Once again, thank you for your feedback and for being a loyal guest of the Hôtel Mercure Nantes Centre Passage Pommeraye. We hope to have an opportunity to welcome you back in the future. Kind regards, Hôtel Mercure Nantes Centre Passage Pommeraye Manager

just ok

トリップアドバイザーの評価 5.0/5

monicaeS4663VK トリップアドバイザー認証口コミ

A super hotel, bar staff and room service could be so much better. We had a lovely stay but the room service girls were awful, they cursed at me in French, I'm from Ireland but speak French and I understood what she said to me in her vulgar french accent. Appalling behaviour.

Dear Monica E, Thank you for your review of Hôtel Mercure Nantes Centre Passage Pommeraye. We appreciate your feedback and are sorry that you had a less-than-ideal experience during your stay. At Mercure Hotels, we strive to create an atmosphere of warmth, comfort, and hospitality for all our guests. We have high standards for customer service and take guest feedback very seriously. We are sorry that this was not reflected in your experience with our room service staff. We hope that you will consider staying with us again in the future as we would love to provide you with the service that reflects our commitment to hospitality excellence. Sincerely, Hôtel Mercure Nantes Centre Passage Pommeraye Management

好立地

お客さまの声 3.5/5

リ. カップル - 確認済みレビュー すべて

タオルとバスローブが古くて使いずらかった。 エレベーターか狭く、荷物を運びずらかった。 パッサージュやレストラン・シガールか至近距離で素晴らしい散策が楽しめた。

RIKI K. 様 この度は、Hôtel Mercure Nantes Centre Passage Pommeraye でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。