ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 415 件のレビュー

ベストレートをお約束
ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル - Image 1
ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル - Image 2
ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル - Image 3
ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル - Image 4
Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, アラブ首長国連邦

説明

ホテルのその他の情報

  • ナキールモール、アクアベンチャーウォーターパーク、ザポイントに近接しています。

  • すべて込みの料金のウェルネスリトリート

  • 360度のウェルネスプログラムとパッケージ

  • ヘルシーな料理と飲み物(ビーガン料理、パレオメニューもございます)

  • 毎日のウェルネスとフィットネスアクティビティ

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ザ リトリート パーム ドバイ - M ギャラリー by ソフィテル

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
アラブ首長国連邦

GPS:25.139515, 55.142383

電話番号
ファックス +971 4 394 4785

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  415 件のレビュー

トリップアドバイザーの評価  4.5/5  4,751 件のレビュー

Amazing Wonderful Spectacular

トリップアドバイザーの評価 5.0/5

Yusuf G トリップアドバイザー認証口コミ

Arshad helped me with this special Date Yogurt that I wanted quickly. The chef Imran made amazing yogurt and I loved it.Samadhi really helped me on my first day she was super fast with bringing me my food. On first day she helped me feel so welcome. I loved the Pool was very nice had a free activity class amazing. I enjoyed the swimming especially with snorkelling which is available in the shop in Hotel. These people are really nice and friendly I really looking forward to coming back. Oh Lady Called Kadija helped me with WiFi and felt like she was always there to help me. The chef was amazing Shukal Nanda got me some amazing Shushi and got me my fruit selection. He got me a selection of Shushi in platter which was amazing. Also he made sure the food was not cross contaminated.

Bad experience/no customer service from manager

トリップアドバイザーの評価 1.0/5

thairaf2022 トリップアドバイザー認証口コミ

I am currently here at the retreat staying as a guest with my husband, I brought my husband here for his birthday and we have not had a great experience so far. Complained twice so far about the cleanliness of the room ,the first night we checked in the smell in the room was shocking ,and I also found nail clippings in the bathroom and dirty hand prints all over the hairdryer ,they then upgraded us to another room which we had to pay for . The room we paid and upgraded for is much better. Up to this point no manager has come to us and checked in with us after the complaint we raised . Feels very much like they don’t care about customer service No milk in the room for tea facilities and then told when I asked reception I will have to pay for it .what’s the point putting tea bags in the room of no milk to make the tea . Not a great experience of this hotel ,personally I wouldn’t come here again or recommend it

Dear thairaf2022, Thank you for taking the time to share your feedback with us. We deeply regret to learn about the disappointing experience you encountered during your stay at The Retreat Palm Dubai MGallery by Sofitel. Please accept our sincerest apologies for the inconveniences you faced, especially on such a special occasion as your husband's birthday. Maintaining a high standard of cleanliness and ensuring our guests' comfort is of utmost importance to us, and we are truly sorry that we fell short of your expectations in this regard. Your comments regarding the cleanliness of the initial room and the lack of follow-up from our management team are concerning, and we will address these issues with our housekeeping and front office teams to prevent recurrence in the future. Regarding the availability of amenities such as milk for the tea facilities, we apologize for the miscommunication and any inconvenience caused. Rest assured, we will review our processes to ensure that such issues are promptly resolved and our guests are provided with the necessary amenities without any additional charges. We appreciate your feedback on the room upgrade, and we are glad to hear that the alternative room provided was to your satisfaction. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry. Your feedback is invaluable to us as it helps us identify areas for improvement and deliver a better experience for our guests. We would like to assure you that your concerns have been taken seriously, and we are committed to addressing them promptly. We sincerely hope that you will reconsider and give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully deserve. Should you decide to return, please contact us directly, and we will ensure that your stay is nothing short of memorable. Yours sincerely, Samir Arora General Manager

Great stay

トリップアドバイザーの評価 5.0/5

Paul P トリップアドバイザー認証口コミ

Thank you, Islam, for the exceptional service. Our stay was fantastic with great food and a welcoming atmosphere. We will definitely return. The beach and view of Atlantis Palm were stunning. The service was excellent and very helpful!!!

Dear G4848SRpaulp, Thank you for taking the time to share your fantastic experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you had a great stay with us and that Islam provided you with exceptional service. Providing a welcoming atmosphere and ensuring our guests feel well taken care of is what we strive for, and it is wonderful to know that you felt that during your stay. We are delighted that you enjoyed the great food and found the beach and view of Atlantis Palm stunning. We truly appreciate your kind words and are excited to welcome you back for another fantastic stay in the future. Yours sincerely, Samir Arora General Manager

5/5

トリップアドバイザーの評価 4.0/5

Philip S トリップアドバイザー認証口コミ

Very common and friendly staff in all areas of the hotel complex. Especially Islam with his team from the restaurant, they did a good job. The drinks and smoothies at the pool bar were very tasty. A varied buffet was available at all times. It was a very good stay.

Dear philipsS2327XV, Thank you for sharing your fantastic review and giving us a perfect rating on TripAdvisor. We are thrilled to hear that you had a wonderful stay at The Retreat Palm Dubai MGallery by Sofitel. It is great to know that you found our heartists to be friendly and accommodating, particularly Islam and his team from the restaurant. Providing excellent service and ensuring our guests have a memorable experience is our priority, and we are delighted to hear that they made a positive impression on you. We are also pleased that you enjoyed the tasty drinks and smoothies at the pool bar, as well as the varied buffet options available throughout your stay. Thank you again for your kind words. We look forward to welcoming you back for another excellent stay in the future. Sincerely yours, Samir Arora General Manager

Thanks!

トリップアドバイザーの評価 5.0/5

Sasha M トリップアドバイザー認証口コミ

We enjoyed our stay very much! Islam and the whole team were very nice! Food service, beach and hotel were perfect. We will surely come back!

Dear sashamO1998ZA, Thank you for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and that Islam and the entire team made your experience memorable. Providing excellent service and ensuring our guests feel welcome and comfortable is our top priority, so it is fantastic to know that you found our food service, beach and hotel to be perfect. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcome you back for another fantastic stay soon. Sincerely yours, Samir Arora General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 745 件のレビュー 7.7/10 ロケーション
  • 1,564 件のレビュー 8.6/10 客室
  • 2,939 件のレビュー 9/10 サービス
  • 15 件のレビュー 7.7/10 インターネット
  • 1,080 件のレビュー 7.8/10 料理
  • 879 件のレビュー 8.8/10 清潔さ
  • 676 件のレビュー 8.8/10 ビーチ
  • 560 件のレビュー 9/10 プール

Powered by Trustyou

周辺の他の施設

Dubaiのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。