Fairmont The Norfolk 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 663 件のレビュー

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00200, PO Box 58581, 00200 NAIROBI, Kenya

説明

ホテルのその他の情報

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

当ホテルの客室

ホテル所在地

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

電話番号
ファックス +254 20 2216796

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  663 件のレビュー

トリップアドバイザーの評価  4.5/5  1,558 件のレビュー

2024エクセレンス認証

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トリップアドバイザーの評価 1.0/5

Hasan A トリップアドバイザー認証口コミ

1- on the evening of April 07, there was a cockroach on my pillow and bed sheet. How could that be in a 5 star hotel ?!!! Is this really a 5 star hotel (maybe in terms of the overpricing and the aggressiveness in ripping of the clients only !). Such an issue should have been dealt with much more professionally, but it is clearly evident that there’s a very serious management issue at this hotel . (Later I got a letter from an assistant front office manager whom I never met nor known , and they left me a plate having 2 biscuits …. lol) 2- there was a big mosquito in my room same night also although I never opened any window ! someone came later that night and brought me a mosquito repellant, but that was only after I ordered it ! Why wouldn’t that be installed right from the beginning before the problem shows up , like in any decent 5 star hotel ??!! 3- the internet was horrible in my room (and in so many areas all over the hotel). I had to buy a local line to use hotspot as I can’t do without internet . This is an additional expense which I wouldn’t have to bear if the hotel provided a decent internet ! 4- some lights in the room didn’t work . 5- the tv stations were horrible ! There was almost nothing to watch . I mean all five star hotels have cables and have international tv stations with HDs and new remote controls (the remote controls in the room were very old ). 6- the furniture in the room wasn’t clean. I had to put a towel to be able to sit on the chair near the table to finish my evening work , because the chair was filthy . 7- I had to go to the reception for 07 times to reset my key(more than once every day) , although I do not keep it near any electronic devices at All. That was a mess . I hope that in the future we stay at hotels which don’t have the above problems. Finally , just as a word of fairness , some of the waiters and waitresses and first line employees (whom you generously tipped ) were very good and tried their best because they obviously had nothing to do with the mess and unprofessionalism that the upper management is held fully responsible for

An unacceptable staying experience in Kenya

トリップアドバイザーの評価 1.0/5

wenxin l トリップアドバイザー認証口コミ

I arrived at about 8 in the morning. I had no problem to check in except the registration of the name was a little difference. However the staff did not mention that the hotel would charge me additional fee of USD110.0 for my early arrival and check in. I only knew about that in a later stage. If I had known that I would not have checked in at once and just stayed in the hotel lobby or airport lounge for some hours. The problem was the hotel did not tell me the additional charge at the first place. It was very disappointing. After I checked in, I logged in the WiFi successfully. However I was very disappointed to find that the internet connection had been on and off all the time during my stay in the hotel. It was another unpleasant and embarrassing experience when I was using the internet for private and business purposes. How could a high rated hotel offer this kind of internet services!!! When having meetings in the hotel, another annoying matter occurred. No air conditioning had been setup and checked before the guests moved in. One more disgusting thing was the dust net of the air conditioner was found not to be cleaned up and dust was full on the net. It implied that the hotel management could not do well in the hygienic environment. Another proof was the discovery of mosquitoes and cockroaches in my colleagues’ rooms. The last thing was the staff usually couldn’t greet the guests in the first place. I always offered my greetings first and get some responses back. How could a high rated hotel had this kind of training to the staff! It must be the problem of the management! It had been my most unpleasant experience in the international hotels I stayed with. It was a shame on the hospitality business.

AVOIDING TO SPEAK TO GUESTS.....

トリップアドバイザーの評価 1.0/5

LondonWolfeee トリップアドバイザー認証口コミ

...seems to be the specialty of the current G.M., Mr. Nils Rothbarth. During a 7 nights stay, occupying 12 rooms and a boardroom on a daily basis, this Gentleman did not find it necessary to greet any of us, not even the common welcome letter. He was on the premises and spotted by some of us. One of the worst management I have experienced. Management avoided us with every single problem we encountered during our stay.

Avoid if you can

トリップアドバイザーの評価 1.0/5

Izabela B トリップアドバイザー認証口コミ

The worst 5 star hotel ever. Dirty room... Internet connection goes down every 10 min and it will not reconnect unless you restart your device. Very annoying especially if you are on a business trip. General manager avoid the guests.

Staying at Fairmont Hotel

トリップアドバイザーの評価 1.0/5

Mária S トリップアドバイザー認証口コミ

My hanging out in Nirobi: First of all it started difficulty because we had to wait 4 hours for our room after a half-day travelling - inspite we paid extra money for the hotel for these few additionally hours. On Sunday we had to wait for our breakfast 1 hour 20 minutes - for a simple breakfast, than 1,5 hour for the lunch. In the boardrum the aircondition did not worked and for the time the business partners are arrived, all of us were swetin from the hot. Our business partner who is engineer showed for the maintenance guy what the problem was, and later it turned up that the filter was dirty and totally black. One of our colleague had permanently allergic reactions. The tissue was run out and the did not refilled the box. Inspite of the hotel and the garden is nice and the meals were good I have to say that I expect much better service from a 5 star hotel. It was the worst hotel I have been in the last 10 years. In my opinion, the problem is that the work processes are not well organized and controlled. This is not because there is not enough staff, it must be a kind of attitude problem.

Dear Mária S, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for all the inconveniences you faced and deeply regret all the discomfort caused. Rest assured that we have addressed all the issues to ensure the comfort of our guests in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

との提携 TripAdvisor

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