Raffles Singapore 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 3,080 件のレビュー

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1 Beach Road, 189673 SINGAPORE, Singapore

説明

ホテルのその他の情報

  • Labelled ALLSAFE

  • Re-opened in August 2019 after an extensive, historically sensitive restoration

  • Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more

  • All-suite accommodation with 24-hour Raffles Butler service

  • Nine new restaurants and bars with celebrity chef concepts

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ホテル所在地

Raffles Singapore

1 Beach Road
189673 SINGAPORE
Singapore

GPS:1.294, 103.855

電話番号
ファックス +65 6339 7650

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  3,080 件のレビュー

トリップアドバイザーの評価  4.5/5  5,745 件のレビュー

2024エクセレンス認証

Raffles You Disappointed me.

トリップアドバイザーの評価 3.0/5

JJ_074 ファミリー - トリップアドバイザー認証口コミ

Having stayed at raffles many years ago, the romance of this hotel was still in my memory. Sadly, from the start to finish I was left feeling rather deflated. The Hotel The hotel still looks the same on the surface, the facade and the rooms are still holding that old world charm. Upon arrival at the hotel we had the doors opened as if we were just coming to take a photo. Eventually they realised that I was checking in. Having already encountered sexism by two cab drivers, i was not getting a good feeling about this. Traveling with my son as a lone parent, I should have been welcomed with a hello and a smile at the very least. The door staff spend all of their time around the tourists and visitors to the hotel, they have no memory of who you are and they simply don’t have an ora of caring about the guests. The fittings are lovely, however you have to operate everything using an ipad which can be painful for some. When I stayed at the hotel in the past, they offered an unpacking service via the butler, although I was travelling and my luggage may not have looked the best, i should have still had the same service as anyone else. Maybe this is not on offer any longer. So i continued to live out of my luggage whilst there to see if anything would be organised which it was not. It would be a good Idea to assess the guests and the size of slippers that they require, rather than slippers that your feet hang of the back of. Toiletries, these were just ok and after i put the cream on, I didn’t like the after smell. In room dining, well nothing we ordered for breakfast apart from the Asian style breakfast was right, so on the last day, I didn’t bother ordering it to the room and I certainly didn’t wasn’t to eat in the breakfast room of terrace as they smelled and appear dirty. On my first day there was a child with the biggest amount of chewing gum stringing between their hands and their mouth. I did complain, this was disgusting to see walking through the dining area. I took a seat inside after i wiped the crumbs off and then proceeded to sit out side. It’s just sad this place feels this way. The Staff Some staff were just rather Judgey, they shouldn’t be, im a paying guest. Others were courteous and couldn’t do more for you. I had an incident with a few staff and on one occasion this resulted in the manager apologising profusely after one of the male staff at between 10.30 - 11.00PM decided that they would judge me yet again as i questioned my table for the following days afternoon tea. The uniform that some staff members were wearing looks shabby, i did inform the manager that when i was at the mall, the uniforms in the coffee shop were much cleaner and looked after better. One of your female reception managers was showing someone to their room and waited until i moved out of their way. I passed her and continued on my way, she didn’t say thank you and of course, this should have been the case that she should have moved. Atmosphere Outside the rooms was lovely and gives you the felling of being in a city and allows you to gain that feeling of what raffles is about. The hotel itself sells their lobby out as a tea venue, so guests are walking past what appears to feel like a canteen. Food & Drink Breakfast room and terrace is dirty and smells. My last photo is of a pile of dirty plates which sadly one person was trying to clear, meanwhile others could have helped him with, such as the manager to picked his arm up and checked his time as i walked in. Let’s start with the drinks - my son was given alcohol twice, not once, but twice they mixed up the drinks and he was drinking alcohol. Also, the pina coloada, its weird. Stop trying to be different, it’s just weird. A mix of what can be described as a pina colada mixed with a mojito. It was hot and i just consumed my drinks, as id ordered food. The Phad Thai tasted random, however the spring rolls were ok. Afternoon tea - sorry this was the worst tea ever. I am a massive afternoon tea person, however I couldn’t believe what i was getting. A rolled slice of cold omelette, not to mention a crab stick sushi roll. The Welcome Initial reception at the door was shameful/abysmal at the front of the hotel Reception made us feel welcome and I was told that the butler would be along to our room to check us in soon. Would I return to raffles? I feel that raffles are cutting corners on the amount of staff they have and that the hotel has lost what made it great! Many staff look unhappy and it doesn’t create a happy environment to visit. This is a luxury brand and product being ruined. The biggest smile we received was upon our departure and the receptionist waved us off. No….. just NO!!! PS. Have you seen the hotel scene in crazy rich Asians when the mum arrives in london. This is how I felt! For the record I have stayed in that london hotel and treated like a queen.

One of the most fabulous hotels I have ever visited

トリップアドバイザーの評価 5.0/5

bunnySouthport Couples - トリップアドバイザー認証口コミ

Only spent a single night here and I wished it could have been more. Centrally placed for Central Market the hotel was very opulent and maintained a lot of its original features. Great bars and the buffet breakfast was to die for Such big beds very confortable. WiFi however wasn’t the best but can’t complain at such an amazing place

こまやかな心配りに感動しました。

お客さまの声 5.0/5

Tetsu ご友人 - 確認済みレビュー すべて

僕はクルーズ船のオーナーなので、ラッフルズのサービスには大変興味がありました。また、有名な作家であり旅の達人と一緒だったので、なおさらでした。チェックイン前からコンシェルジュのみなさんとのメールでのやりとり、食事先や送り迎えのアドバイスにはとても満足をしています。とてもスピード感をもってご対応いただきましたし、教えて頂いた店はすべて大満足です。特にChatterBoxでは、僕たちのために大きなテーブルを取ってくれていて、感動しました。チェックイン。まず、日本語の受付に感動しました。その後も彼女には何かと助けてもらいました。とても日本語が上手だし、気の利く方ですのでもっと前面に出されても良いのではないでしょうか。また、滞在中のきめ細かなサービス。例えば受付の彼女に「ランチまで時間があるのだけど」と行ったときに「ウエルカムドリンクをベランダで。シンガポールスリングはいかが？」と言われたときの感動。部屋から出て戻ってきたら「これからの素晴らしい夜のために」とメッセージとティーと熱いお湯。就寝前のとっておきのストーリーブックや地元のスイーツ。どれもが最高でした。また、サービスは行き届いている？との声かけもうれしかったです。入口のドアマンのみなさまもとてもフレンドリーで、宿泊客として守ってくれているという安心感がとてもあります。本当にguestではなくregidentとして滞在している気分でした。 シティツアーをお願いしましたが、日本語が上手なＪＪさんは最高のツアーガイドです。ぜひ、今後も日本人の場合にお使いになられることを強くお勧めします。勉強熱心ですばらしいです。 部屋の設備も最先端で、何も不満がありません。僕の止まった部屋２２６はシャワーヘッドのつなぎ目から水が漏れていたことだけが少し残念でした。また、日本人としてはウオッシュレットがあってほしいです。日本の家庭には標準的にありますので。 歯磨きペーストなど、いたるところにSDGの思想が入っている点にも感動しました。 必ずまた、泊まりに行きます。 まだまだ書ききれない、良い感想があります。

Raffles Hotel Singapore. An experience to remember!

トリップアドバイザーの評価 5.0/5

bobbybatchelor トリップアドバイザー認証口コミ

From making the booking to checkout the staff of Raffles Hotel Singapore provided the most amazing friendly and professional service imaginable. I explained the stay was to celebrate my wife's birthday and they pulled out all the stops to make our stay a truly memorable experience! The hotel tour given by Mr. Roslee Sukar was an absolute highlight and thoroughly recommended. We had lunch at the Chinese restaurant Yi, a Singapore Sling (or two) at the Long Bar, cocktails at the Writers Bar, dinner at La Dame De Pic and breakfast in the Tiffin Room. All had amazing food, drinks and service. Thank you RHS for a wonderful experienc!

A grand old lady of an hotel

トリップアドバイザーの評価 5.0/5

BigRay54 Couples - トリップアドバイザー認証口コミ

We weren’t guests booked into the hotel but visitors like so many of the others we saw whilst walking around. Fantastic building and grounds and all of the staff we met had a smile and a welcome. Yes we went to the Long Bar and yea we had Singapore Sling cocktails - all part of visiting Singapore. Just a great visit that lasted a couple of hours as we toured the shops and grounds. You don’t get the enter via the main lobby unless you have a reservation but I don’t blame the hotel - at $1500 per night for the cheapest room they don’t want it full of tourists getting in the way of guests checking in but that doesn’t stop your enjoyment of this grand old lady of the East

との提携 TripAdvisor

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