ホテル – スイスホテル マーチャント コート
Swissôttelのホテル Swissôttelのホテル

スイスホテル マーチャント コート

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  • ホテルでWi-Fiをご利用可能です Wi-Fi/インターネットアクセス
  • ホテルで朝食をご利用いただけます 朝食
  • ホテルにバーがございます バー
  • ホテルに駐車場がございます 駐車場
  • ホテルにレストランがございます レストラン
  • ホテルの客室にエアコンを完備しています エアコン
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最低価格 187.50 SGD 一般料金
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ホテル館内および周辺のサービス

チェックインは15h00からです
チェックアウトは12h00です

サービス情報とお役立ち情報

有料サービス
  • Wi-Fi/インターネットアクセス
    • WiFi(ホテル内で接続対応)
    • WiFi(客室内で接続対応)
  • 駐車場
    • 屋内専用駐車場
    • 照明完備の駐車場
  • バリアフリーバスルーム
  • 完全禁煙ホテル
  • エアコン
    • エアコン
    • 自動空調制御
    • エアコン

レジャーとアクティビティ

  • 屋外プール(温水設備なし)
  • Fitness Facilities 24h/24
  • 快適なご滞在
    • ジャクージ
    • マッサージ (有料サービス)

ケータリング

  • レストラン2軒
  • バー1軒

ビジネスサービス

  • 会議室5室
  • コンベンションホテル
すべてのサービスを表示

ホテル所在地

客室

The hotels 476 contemporary non-smoking guest rooms and suites offer free Wi-Fi and luxury accommodation to both leisure and business travelers.

  • 客室476室
  • 完全禁煙ホテル
  • ベビーベッド
    • エアコン
    • 非常口マップ
    • 自動空調制御
    • 開閉可能な窓
    • WiFi(客室内で接続対応)
    • ベビーベッド
    • コーヒー/紅茶セット
    • ミニバー
    • 煙報知器
    • 客室にスプリンクラー
    • キーカード式ドアロック
    • デッドボルトロック (内鍵)
    • ドアスコープ
    • 客室に緊急事態情報の通知
客室の設備

レストランとバー

すべてのレストランを表示
すべてのレストランとバーを表示

ミーティングとイベント

4.5/5 アコーホテルズの評価 7,232 件のレビュー

お客さまの口コミ スイスホテル マーチャント コート

実際の宿泊者100%の認証口コミ

詳細はこちら
匿名 ファミリー - 16/08/2018 アコーホテルズ認証口コミ
« また、泊まりたいと思えるホテル! »

プールのイスに、タオルが放置されていたり、テーブルの上に、コップが置いてあったのが気になります。スタッフの配慮が必要だて思います。

匿名 ファミリー - 16/08/2018 アコーホテルズ認証口コミ

フロントもしくはコンシェルジュの日本語対応をいただければ相談し易かった。

匿名 ビジネス  - 16/08/2018 アコーホテルズ認証口コミ
« とても満足しています »

1日バスマットがなっかた日がありました。別のタオルで代用しました。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

匿名 ファミリー - 16/08/2018 アコーホテルズ認証口コミ
« 立地、雰囲気、サービスが良く、またプールも広く満足した。 »

全体的にはとても満足している、プールがとても広く、家族での宿泊には良いが部屋が少し狭いのが不満。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. U., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room size, it is due to the architecture of the building that the room sizes vary slightly depending on the location within the hotel. Thank you for your understanding and I am sorry for the inconvenience. Concerning the water pressure, I have taken this issue up with our Chief Engineer for rectification. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. U. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

で. ファミリー - 16/08/2018 アコーホテルズ認証口コミ
« 使い勝手よく設備も充実していました »

駅まで近くて、設備も充実していました。セブンイレブンも近いし、レストランも近くたくさんあるので、とても便利でした。プールも大きくないですが、スライダーがついてえいて、小学生までは充分楽しめます。また、是非利用したいです。ただ、マルチコンセントはついているものの、数が少ないので、変換プラグや複数口のタップを持っていった方が良いでしょう。また、スマホが無料で使用できますが、日本語キーボードには対応していません。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

た. ファミリー - 14/08/2018 アコーホテルズ認証口コミ
« 居心地がよく、リラックスできるホテル »

スタッフの対応がすばらしく、居心地がとてもよかった。家族で宿泊したが、ブールも十分大きく、子供も楽しく過ごしていた。朝食も大人にはコーヒー、紅茶のサーブがあり、子供にもココアがサーブされるなど、気遣いがとても嬉しかった。三泊したが、バイキングの内容はあまり代わり映えがなかったので、少し考慮してほしいので、9点。シンガポール旅行では常宿にしたいホテルだった。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 ファミリー - 13/08/2018 アコーホテルズ認証口コミ
« 立地がよかった。フロントの人が親切でした。 »

バーを24時より遅くまで営業してほしかった。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. Y., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the opening hours of our bar, this is determined by the governmental license, which we must adhere to. Thank you for your understanding and I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Y. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Kako ファミリー - 11/08/2018 アコーホテルズ認証口コミ
« 満足な滞在ができました! »

娘と2回目のシンガポール旅でした。去年は娘がセントーサ島で遊びたいと言うので、宿泊もセントーサ島にしたのですが、今年は観光もしたかったので、こちらのホテルを選びました。選んだ理由としては、プールが楽しそうであること、立地的に便利そうと思ったからです。実際、娘はプール遊びをとても楽しみ、毎日遊んでいました。立地も素晴らしく、リバークルーズの乗り場も近く、食事するところもたくさんあり、地下鉄にもすぐ乗れました!とても満足な滞在でしたが、2つだけ残念なことがありました。1つはシャワーホースより水漏れがしていて、かなり水圧が弱くて使いにくかったです。でも、プールに近い部屋だったので、チェンジしたくなかったため、我慢してそのまま使いました。もう1つは、廊下を歩く人の声がまる聞こえなところです。私は眠りが浅いため、何度も目が覚めてしまいました。どこの国の方とは言いませんが、夜中、早朝と構わず大声で話しながら廊下を歩く方が多く、辟易しました。それ以外は、本当にとても満足な滞在でした。次にシンガポールを訪れる際にも利用したいと思いますし、友人にも薦めたいと思います。ありがとうございました!

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Ms. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the leaking shower hose and the water pressure, I have taken these issues up with our Chief Engineer for rectification to avoid recurrence. Concerning the noise from the corridor, I am very sorry that your sleep was being disturbed. Thank you for highlighting this to me and I sincerely apologize for the disturbance and the inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us. Thank you for recommending our hotel to your friends and family. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. H. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

し. ファミリー - 10/08/2018 アコーホテルズ認証口コミ
« チェックイン時にトラブルがあったが、素晴らしい提案を頂き、逆に好印象になった。 »

全てが満足いくものだった。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 ファミリー - 09/08/2018 アコーホテルズ認証口コミ
« 場所もよく快適な滞在でした »

1点だけ、部屋のエアコンの温度調整が出来なかった(コントローラの温度設定の矢印部分をタッチしても反応せず)ため、エアコンの電源を切ったり入れたりを繰り返さざるを得なかったことが、残念でした。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the air condition thermostat, I have taken this issue up with our Chief Engineer for rectification. Thank you for highlighting this to me and I apologize for the inconvenience caused. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 ビジネス  - 02/08/2018 アコーホテルズ認証口コミ
« お客様対応に満足 »

フロントの方は笑顔で丁寧に対応してくださり気持ち良かった。ただし朝食時に飲み物の注文を取りに来られないことが滞在中数回あったのが残念。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 ビジネス  - 02/08/2018 アコーホテルズ認証口コミ
« 当初の部屋はとても不満足ながら、上層階の部屋については満足。 »

最初の部屋は2階ながらもほぼプールと同じフロアで、夜中までうるさくバスタブもなくとても不満足だった。変更をリクエストし、後半の2泊は9階になったので、部屋もUpgradeされ、バスタブもあり、とても満足している。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the assigned room without bathtub and the noise from the swimming pool, I am very sorry that you were disturbed. I have taken note in your guest profile on your preference for a room with a bathtub and a quiet room for your future visits, which will be located in a different part of the hotel. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 ビジネス  - 29/07/2018 アコーホテルズ認証口コミ
« 部屋はきれいで外の眺めもよかった »

窓が汚れておりまどの外に煙草のすいがらなど落ちていたので部屋の外側もクリーニングしてほしい

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, I was all the more concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the window cleanliness, I have taken this issue up with our Executive Housekeeper to ensure thorough cleaning of the entire area. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Kaichiro ビジネス  - 28/07/2018 アコーホテルズ認証口コミ
« スマートフォンの貸出し、プールの充実等高い満足度です。 »

ベッドサイドの水はホテルのサービスだと勘違いをして飲んでおり、精算の時に有料だと気づきました。その点だけが気になりました。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 一人 - 28/07/2018 アコーホテルズ認証口コミ

バルコニー付き部屋で眺めが良かった。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

シ. 一人 - 20/07/2018 アコーホテルズ認証口コミ
« いつ訪れても快適なホテル »

何処に行くにもロケーションはとてもよく、部屋は丁寧にメイキングされている。朝食の品揃えや味もよい。早朝に着いため、部屋の用意が出来たらメール連絡して欲しい旨お願いしたところ、フロントの担当者は快く応じてくれ、昼過ぎにチェックインが出来有り難かった。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. S. , Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

匿名 ビジネス  - 18/07/2018 アコーホテルズ認証口コミ
« 朝食内容もよく、部屋は快適でした。 »

部屋もよかったのですが、排水のにおいが部屋に入った時、感じられました。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the room smell, I have taken this issue up with our Chief Engineer for rectification and to check on the root cause of the problem. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

し. ビジネス  - 18/07/2018 アコーホテルズ認証口コミ
« 便利な立地、綺麗な景色がGood。立地上少しうるさいのがBad。 »

クラークキーの駅や街からすぐ近くにあり、向かいにはショッピングモールもある非常にいい立地。今回、たまたまグレードアップのサービスを受けることができたため、川が非常にきれいに見える部屋でした。ただし、立地上、街の騒音が聞こえてくるため、深夜でも歌声などが聞こえているのがちょっと嫌だった。朝食はいろいろ有りすぎて、いい意味で悩んでしまいました。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. H., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the noise from Clarke Quay, I am very sorry that you were disturbed. I have taken note in your guest profile on your preference for a quiet room for your future visits, which will be located in a different part of the hotel. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Hideaka to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

匿名 ビジネス  - 13/07/2018 アコーホテルズ認証口コミ
« 基本的に満足。但しシャワー水圧が弱い。 »

総合的には満足。次回以降も利用させて頂きたいホテルです。

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the water pressure, I have taken this issue up with our Chief Engineer for rectification to avoid recurrence. Concerning the queue at the breakfast reception, I am very sorry for the delay and I have addressed this point with our Food and Beverage Manager for review and improvement. Thank you for highlighting this to me and I apologize for the delay and inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

匿名 ビジネス  - 10/07/2018 アコーホテルズ認証口コミ
« シンガポールの雰囲気を存分に味わいリラックスできた。 »

今回は仕事での滞在でしたが、大変にリラックスでき、快適な滞在でした。部屋は快適で、空調の調節もしやすく、窓を開けて外気を入れることが出来たのもありがたかったです。また、利用出来たのは週末だけでしたが、ランチビュッフェが大変美味しく、楽しませて頂きました。宿泊客には割引サービスがあったのもありがたかったです。部屋は使いやすかったですが、引き出しが少なく、衣類をしまうスペースが少なかったのは残念でした。TWGの紅茶がComplementaryであったのは嬉しいサービスでした。大変美味しく頂きました。アメニティは全般に充実していましたが、歯ブラシがあると良いと思いました。シャワーはハンドシャワーで良かったですが、水圧が弱かったのが残念です。それから、やはりバスタブは欲しかったです。とは言え、大変快適に滞在させて頂きました。ありがとうございました!

ホテルから口コミへの回答
ホテルから口コミへの回答

Dear Ms. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the absence of the toothbrush, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Concerning the water pressure, I have taken this issue up with our Chief Engineer for rectification to avoid recurrence. Also, I have taken note in your guest profile for a room with bathtub for your future stays. Thank you for highlighting this to me and I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

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