Swissôtel Bangkok Ratchada 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,319 件のレビュー

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204 Rachadapisek Road, Huai Khwang, 10320 BANGKOK, Thailand

説明

ホテルのその他の情報

  • Located on dynamic Ratchadapisek Road, steps from Huai Khwang MRT station

  • 407 spacious, uncluttered rooms and suites with panoramic city views

  • An impressive ballroom and 23 flexible meeting rooms for all kinds of events

  • Creative Cantonese, Japanese and global cuisine at five food and beverage outlets

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ホテル所在地

Swissôtel Bangkok Ratchada

204 Rachadapisek Road, Huai Khwang
10320 BANGKOK
Thailand

GPS:13.776524, 100.573683

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,319 件のレビュー

トリップアドバイザーの評価  4.5/5  1,773 件のレビュー

2024エクセレンス認証

Great hotel for revisit

トリップアドバイザーの評価 5.0/5

wongkamcheong Couples - トリップアドバイザー認証口コミ

We do love this hotel. Everytime we stayed at this hotel, we always found new improvements. Being returned long stay hotel guests, staff recognised us with warmest hospitality. Food, service, gym, swimming, location are all prefect. Our 2022 & 2023 Tripadvisor reviews on Swissôtel Ratchada already mentioned the pros & cons of this hotel. Last year, we complained the in-house guest smokers breaching hotel policy and Thailand government law that prohibits anyone smoking from any public indoor space. *During 12 night stay, we saw lots guests from China ignore rules and the specific non-smoking written agreement that every guest signed during check-in. The agreement is to penalise 10000bahts to offenders. Some smokers paid the fine but then still smoked in their room. Some refused to pay the fine but insulted hotel staff. On 24th April, 2024, we saw one of similar cases at the reception. This Chinese couple checked out and asked them to pay the penalty with solid evidence ( photos of their room with cigarette traces ). They refused to pay but screamed and insulted staff including CREAM. Cream and All the front staff were professional in very affirmative tone, in diplomatic and polite attitude. They showed these Chinese couple the evidence and the signed agreement. The couple screamed to staff loudly. They excused themselves by claiming their visiting friends smoking in their room. As a reasonable, the hotel guests are always responsible for their room condition and their guest behaviour during their stays. We stayed at 18th floor. We had this Chinese hotel guest smoking close to our room with his door open ( repeated offender ). We went to the front desk and complained. Then, manager PIM approached him instantly with security guards and explained this guest the possibility of his involuntary instant hotel booking cancellation and to be expelled out of hotel premises. Then, this guest and his other smoker friends in other rooms stopped smoking for their rest of hotel stays. On 21th Executive floor, Lounge Staff Sommon and Mon regularly warned smokers not to smoke and succeeded. They also enforced company policy and stopped guests from smoking. The hotel staff did all the best to avoid people from smoking indoors and faced bullying by offenders. Their efforts are appreciated and will eventually pay off. It will probably take 6 months, one year or two years to educate the Chinese guests to respect local rules and regulations. Regarding the Tripadvisor review, it hardly reach the readers from China. Tripadvisor is not a popular website for Chinese tourists and most of them only read and write in Simplified Chinese. Most Chinese tourists are civilised people. Once they learn the social norms and what the appropriate attitude they should behave during travelling. WeChat, “Little Red Book, XiaoHongShu’ Chinese-dominated app. in which they can read and understand comments in simplified Chinese. At last, thanks to all the staff for looking after us.

Quaint but enhancements needed

トリップアドバイザーの評価 4.0/5

law t トリップアドバイザー認証口コミ

The service is pleasant and consistent with staff members who go all out to assist guests. The facade of the hotel is amazing with high ceilings and majestic furnishing; albeit slight dated. The Swiss club lounge was a good respite from the sweltering heat, with sincere and accomodating team members like Khun Pimm, Khun Mon, Khun Sommon and Khun Pek (trainee). I appreciate the assistance by front office associates like Khun Bell and Duty Managers, Kenneth and Jeb, and even the executive housekeeper, Khun Jane, who constantly checks in with me on my room condition. The restaurant breakfast service was amazing and they were able to turn around seatings quickly. The bar was a pleasant place to have a nice drink and/or snack and Khun Ram was great at recommending menu selections. Certainly, I spent considerable time at the spa and Khun Poy and my therapist, Khun Nadia were ever so amicable and helpful. A recurring issue which the hotel management must address would be the smoking and etiquette within the premises by mainland Chinese guests. They are also seen removing their shoes and placing their feet on tables and bantering loudly across the hall. First, stricter enforcement is needed. People were observed smoking right at the hotel foyer on the steps and staff do nothing about it. Second, the aircon vent system needs to be upgraded. The smoke could be coming from anywhere and it's challenging to detect which room/guest is responsible. Clearly, there are no smoke detectors in the rooms or they are simply not sensitive enough. I regret that I will be taking my business elsewhere the next time I visit Bangkok. Other hotels appear to come down hard on noise disturbances, improper etiquette and smoking. This property seems to be too flexible and lenient in its approach. Sam Jay Yeo (Dr.) Accor Live Limitless (Diamond) Singapore

Dear Dr. Yeo, Greetings from Swissôtel Bangkok Ratchada! We are delighted to hear your feedback after your departure from our hotel. Please allow me to use this opportunity to thank you for participating in TripAdvisor and providing us with this wonderful feedback. There is nothing lifting our spirits up than the fact that you compliment to our staff who providing you an excellent service. It is our goal to provide a wonderful stay to each and every guest. However, we are sorry to hear about your experience with a smell of smoke in the room. Please allow me to express my sincerest apologies. Actually, we did not ignore this situation because our hotel is a non-smoking hotel; therefore, we have a regulation and penalty for smoking in the hotel. Once again, it is a pleasure having you as our guest, and we are highly appreciative of the ongoing support you have demonstrated to our cause and what we, here at Swissotel Bangkok Ratchada, strive towards reaching! Should there be anything I can assist you with in the future, I remain fully at your disposal. My team and I are looking forward to having the chance to welcome you in not so distant future! I am looking forward to the pleasure of welcoming you back in the near future, and I wish you a great weekend ahead. Yours sincerely, Pimmada Musigapan Guest Relations Manager

Comfortable staycation

トリップアドバイザーの評価 5.0/5

Lakshan K トリップアドバイザー認証口コミ

I had a very comfortable stay with Swissôtel Ratchada, starting from checking, the guest service manager “Keneth” was really helpful, all the staff members of the hotel are pleasant and welcoming. I recommend this hotel for guest who likes a luxury and a comfortable staycation. Joseph Karunanayake- Sri Lanka

Dear Mr. Joseph Karunanayake, Greeting from Swissôtel Bangkok Ratchada Thank you very much for taking the time to share your experience during your stay at Swissôtel Bangkok Ratchada, And the compliment to our staff who providing you with excellent service. It is our goal to provide a wonderful stay to each and every guest. We are happy to create a memorable stay for you. Thank you once again for choosing us, If you need any further assistance, please do not hesitate to contact us Best Regards, Pimmada Musigapan Guest Relations Manager

Comfortable and friendly staff

トリップアドバイザーの評価 5.0/5

NorthStar04559533378 ビジネス - トリップアドバイザー認証口コミ

Comfortable and friendly staff It's been a long time since I visited since COVID-19. The staff there also changed a lot. However, a staff member named LookPad recognized me. I was impressed. And I felt happy. I would like to thank all the staff. I promise to visit again within a few days. 편안하고 친절한 직원 코로나19 이후로 정말 오랜만에 방문했습니다. 그곳의 직원들도 많이 바뀌었어요. 그런데 룩패드라는 직원이 나를 알아봐 주었습니다. 나는 감명을 받았으며 심지어 행복하다고 느꼈다. 모든 직원에게 감사의 말씀을 전하고 싶습니다. 며칠 안에 다시 방문할 것을 약속드립니다.

Dear NorthStar04559533378, Greetings from Swissôtel Bangkok Ratchada Thank you very much for taking the time to share your experience during your stay at Swissôtel Bangkok Ratchada, And a compliment to our staff for providing you with excellent service. It is our goal to provide a wonderful stay to each and every guest. We are happy to create a memorable stay for you. Thank you once again for choosing us, If you need any further assistance, please do not hesitate to contact us Best Regards, Pimmada Musigapan Guest Relations Manager

Excellent Choice

トリップアドバイザーの評価 5.0/5

haysinarabia Couples - トリップアドバイザー認証口コミ

Great experience, super friendly staff and facilities are top notch. Executive lounge staff are excellent and informed and there was nothing that could be improved Rooms are large , beds were super comfortable. Breakfast is excellent, a large choice and caters for everyone

Dear Haysinarabia, Thank you very much for excellent feedback during your recent stay at Swissotel Bangkok Ratchada ! We are elated to hear that overall experience met your expectation and the staff were able to provide the superior service. At Swissotel, we strive to provide the exclusive service, and your feedback serves immensely as the encouragement in order for us continuous improve the level of service satisfaction. Once again, thank you for sharing your experience, and we look forward to welcoming back in the near future. Kind regards, Kornwika Sukuman Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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