Fairmont Le Château Montebello 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,792 件のレビュー

Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
Fairmont Le Château Montebello - Image 3
Fairmont Le Château Montebello - Image 4

説明

ホテルのその他の情報

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

当ホテルの客室

ホテル所在地

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,792 件のレビュー

トリップアドバイザーの評価  4.0/5  3,130 件のレビュー

Needs a refresh

トリップアドバイザーの評価 2.0/5

Andrea G トリップアドバイザー認証口コミ

While I enjoyed all the activities, my room certainly wasn’t what I would expect the carpet was old and dingy. The lighting was poor. And they put my husband and I next to a room with several children with an adjoining door, which was very noisy.

Dear Andrea, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the activities during your stay. However, we are disappointed to learn that your room did not meet your expectations in terms of cleanliness, lighting, and noise level. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously and will address these issues with our team to ensure that we improve our standards and provide a better experience for our guests in the future. We understand the importance of a comfortable and peaceful stay, and we regret that we fell short on this occasion. We appreciate your patience and understanding. I will be reaching out to you via email shortly to discuss your concerns further and see how we can make it right for you. Warm regards,

a perfect getaway a lovely and calming and romantic locale

トリップアドバイザーの評価 5.0/5

Cruiser07330387323 トリップアドバイザー認証口コミ

the most romantic, fun, clean, quiet, warm lovely calm beautiful comfortable amazing food place to stay ever. the bed the room the food the staff the ambience are amazing. the walks, the facilities, the staff the space to be alone and or with others is ideal

Thank you for your wonderful feedback! We're thrilled to hear that you had a perfect and romantic getaway at our hotel and to know that you enjoyed our comfortable rooms, delicious food, and attentive staff. We're glad you found our property to be lovely, calming, and ideal for both relaxation and socializing. We can't wait to welcome you back for another amazing stay in the future! Best regards,

Great resort for the family

トリップアドバイザーの評価 5.0/5

Holly R ファミリー - トリップアドバイザー認証口コミ

Our family had a great time for family day weekend. The resort was well equipped with lots of activities. We especially enjoyed curling and the spa! The swimming pool was great for the kids. The weather even cooperated and we got to do some cross country skiing before leaving. Would highly recommend.

Dear Holly R, We're delighted to hear that your family had a wonderful time during the Family Day weekend at our resort. We're thrilled that curling and the spa were highlights for you. Thank you for your recommendation, and we look forward to welcoming you back for more memorable experiences in the future!

Great Holiday Spot

トリップアドバイザーの評価 5.0/5

Larry M トリップアドバイザー認証口コミ

Very relaxing mid week get away. Excellent food, great staff. The resident dog was a hit. Lobby bar staff friendly and suggested local products. Had dinner in the dining room, was excellent. The breakfast buffet was great, lots of variety, enjoyed the crepes and fresh fruit. Beautiful grounds, close to the village.

Dear Guest, Thank you for sharing your wonderful experience. We're thrilled to know that our food, staff, and Vic made your stay extra special. Delighted that our lobby bar and dining experiences met your expectations. Looking forward to your next visit! Warm regards.

Not as good as before

トリップアドバイザーの評価 3.0/5

Sereena T トリップアドバイザー認証口コミ

My boyfriend and I stayed at the hotel the Sunday night after the CSM. I have had many stays at the Chateau during the ski marathon, but this was stay was not what it used to be. The room was not as nice as previous stays, it was smaller, less updated and very warm. However, it was nice to have a window to open. The restaurant experience was lacking. As a vegan diner, in years past, the waiters and even chef would offer several options and the food was always incredible. This year the options were much more limited. There were no options at breakfast and the waitress was not helpful. After many questions, it turns out there was one option, however it was not on the a la carte menu and the waitress was unaware of it. For the price of rooms and meals at the Chateau, I expected more... especially since it has always lived up to expectations in the past.

Dear Sereena, Thank you for sharing your feedback with us. We sincerely apologize that your recent stay at the hotel did not meet your expectations, especially considering your past positive experiences during the ski marathon. Your comments regarding the room size, updates, and dining experience have been noted, and we will address these issues with our team to ensure improvements are made. We understand the importance of accommodating dietary preferences, and we regret any inconvenience you experienced in this regard. Your satisfaction is important to us, and I will personally reach out to you to discuss further and find a suitable solution. Rest assured, we are committed to making your next stay with us a truly exceptional one. We hope to have the opportunity to regain your trust and provide you with a much more enjoyable experience in the future. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

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