Fairmont Orchid - Hawaii 5 つ星

お客さまの声 4.6/5 4,152 件のレビュー
Fairmont Orchid - Hawaii
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+ 19 サービス
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客室 1

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入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金が利用可能

お気に入りに最大の6ホテルが登録されています。新たにホテルを追加するには、一つホテルを削除してください。

ホテルのその他の情報

  • Tranquil lagoon with white sand beach

  • Oceanfront sunset dining at Brown's Beach House and Hale Kai

  • 10,000 square foot oceanfront pool

  • Hui Holokai beach club with ocean activities

  • Spa Without Walls featuring outdoor treatment spaces - waterfall hale and oceanfront cabanas

ホテル館内および周辺のサービス

チェックインは16h00からです

チェックアウトは11h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • バリアフリーバスルーム
  • ペット同伴可
  • キッズクラブ(6 ~ 12 歳向け)
  • 完全禁煙ホテル
  • エアコン
レジャーとアクティビティ
  • プール
  • フィットネスセンター
  • 快適なご滞在
  • キッズクラブ(6 ~ 12 歳向け)
  • ゴルフ (周辺)
  • テニス
  • ビーチとウォータースポーツ
  • 自転車のレンタル
ケータリング
  • レストラン5軒
  • バー2軒
ビジネスサービス
  • 会議室1室
  • 会議/コンベンション

ホテル所在地

Fairmont Orchid - Hawaii

1 North Kaniku Drive
Kohala Coast
96743
hawaii
アメリカ合衆国

電話番号: +18088852000

ファックス: (+1)8088855778

Eメール

チェックインは16h00からです

チェックアウトは11h00です

  • 飛行機で

    HILO INTERNATIONAL AIRPORT 112.65km / 70 マイル

  • 飛行機で

    KONA INTL AT KEAHOLE AIRPORT 30.58km / 19 マイル

GPS:19.951222, -155.859672

当ホテルの客室

The Fairmont Orchid resort offers 540 spacious guest rooms and luxury suites which echo the warmth and serenity of Hawaii Island and offer tropical garden, partial ocean or oceanfront views from a private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,

Fairmont Garden View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Garden View Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Partial Ocean View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Partial Ocean View Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Ocean View Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Deluxe Ocean View Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Oceanfront Room King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Executive Suite Ocean View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Ocean View Suite King NS

  • 最大人数: ‌4
  • 面積: 最低価格 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Ocean Front Suite King NS

  • 最大人数: ‌4
  • 面積: 最低価格 137
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Garden View King Accessible

  • 最大人数: ‌2
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Garden View 2 Queens Accessible

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Partial Ocean view 2 Queens Accessible

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Ocean View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Ocean View 2 Queens Accessible

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Deluxe Ocean View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Ocean Front Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Garden King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Garden Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Ocean View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Ocean View Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Ocean View 2 Queens Accessible

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Premium Ocean King

  • 最大人数: ‌2
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Premium Ocean Queen Queen

  • 最大人数: ‌4
  • 面積: 最低価格 48
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Premium ADA

  • 最大人数: ‌4
  • 面積: 最低価格 51
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Executive Suite Garden View King NS

  • 最大人数: ‌4
  • 面積: 最低価格 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Executive Suite Garden View King Accessible

  • 最大人数: ‌4
  • 面積: 最低価格 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Executive Suite Ocean View ADA

  • 最大人数: ‌4
  • 面積: 最低価格 97
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Executive Suite Ocean View Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Ocean View Suite Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 98
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Fairmont Gold Suite ADA

  • 最大人数: ‌4
  • 面積: 最低価格 97
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Ocean Front Suite Queen Queen NS

  • 最大人数: ‌4
  • 面積: 最低価格 137
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Presidential Suite King NS

  • 最大人数: ‌4
  • 面積: 最低価格 347
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

Gold Presidential Suite KG

  • 最大人数: ‌4
  • 面積: 最低価格 299
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • 電話番号(...)

レストランとバー

BROWNS BEACH HOUSE

お料理の種類: 郷土料理

The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island fine dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.

夕食

17:30 - 21:00

HALE KAI RESTAURANT

お料理の種類: 郷土料理

With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.

昼食

11:00 - 17:00

夕食

17:00 - 21:00

NORIO'S JAPANESE STEAKHOUSE

お料理の種類: 日本料理

Norio's Japanese Steakhouse & Sushi Bar features indoor and outdoor seating, a traditional sushi bar and a private dining area. In addition to traditional sushi favorites, the menu features dry aged meats, sustainable Hawaiian and Pacific Seafood.

夕食

18:00 - 21:00

BROWN'S DELI

お料理の種類: カフェ

Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.

昼食

06:30 - 17:00

ORCHID COURT

お料理の種類: 郷土料理

Orchid Court serves the premiere breakfast on the island offering a sumptuous rotating buffet menu and a tempting selection of à la carte items perfect for the dawn patrol or late risers alike.

昼食

06:30 - 22:00

夕食

LUANA LOUNGE

Photo non contractuelle / Strictly non binding

Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.

KAHAKAI BAR OCEANFRONT

Photo non contractuelle / Strictly non binding

This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.

ミーティングとイベント

会議室

  • 会議室の数:1

  • 最大サイズ:1,301 m²

  • 最大ご利用人数:1,178 人

詳細

お客さまの口コミ
Fairmont Orchid - Hawaii

実際の宿泊者100%の認証口コミ

詳細はこちら

アコーホテルズの評価 4.6/5

4,152 件のレビュー

ハワイ島の雄大な大地と心地良い風を感じる事が出来る「癒しの」ホテル。

お客さまの声 4.6/5

ハ. ファミリー - 29/06/2019 アコーホテルズ認証口コミ

十数年振りに昨年宿泊して、今年もまた宿泊しました。 ハワイ島の持っている独特のパワーを感じる事が出来るホテルだ思っています。 従業員の方もとてもフレンドリーで快適に過ごす事が出来ました。 ただ一点、プールサイド(海側)にあった温水のジャグージーがなっくなってしまったのでとても残念です。 あそこから見る夕日は最高でした、是非復活についてご検討して頂けたらと思います。 来年も宿泊する予定なので宜しくお願い致します。

素晴らしいが、そろそろウォシュレットが欲しいですね。

お客さまの声 4.6/5

匿名 カップル - 13/06/2019 アコーホテルズ認証口コミ

お寿司はノリオさんが居なくなってから、アメリカナイズされてきたような感じがします。 味も繊細さが欠けてきたような。

Aloha Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are glad to hear you had another enjoyable visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we appreciate your feedback about our restaurant and have shared this with our Executive Chef for his review; glad to know you had previously visited our restaurant and had a good dining experience! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

ほぼ満足。

お客さまの声 4.6/5

匿名 ファミリー - 08/06/2019 アコーホテルズ認証口コミ

全体的にはほぼ満足している。 チェックイン時に部屋の用意ができておらず、長旅の後でかなり待たされた。用意でき次第SMSするとのことだったが連絡は来ず、こちらから確認にいかされた、フロントの対応にはがっかり。 それ以外はほぼ満足。 プール横のカフェのサービス・味には満足だが価格は高すぎると言わざるを得ない。

Aloha Ms. I., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. It was a disappointment to learn of the shortcomings you experienced during your stay. The poor service you described is unacceptable and definitely not in keeping with the high service standards for which Fairmont Hotels and Resorts and Fairmont Orchid are known. We assure you that your experience will be addressed with the team and measures taken to ensure immediate improvement. Should your travels bring you back to the Island of Hawaii in the future, it would be our pleasure to welcome you back and provide you with a more positive experience. Mahalo, Executive Office LESLIE SILVA DIRECTOR OF ROOMS Fairmont Orchid, Hawai`i One North Kaniku Drive Kohala Coast, HI USA 96743 T + 80… M + 80… F + 80… le… fairmont.com

また宿泊したい

お客さまの声 4.6/5

匿名 カップル - 07/06/2019 アコーホテルズ認証口コミ

食事、フロント、プール共に満足できた。 特に、IRONMAN HAWAII 70.3に出場したところ、コラボレーションが適切であり、大会も楽しく、ホテルでの生活も快適だった。 ただ、ジャクジーは湯温が熱かった。喫煙所は、もっと離れたところにして、非喫煙者が通らないところにしてほしい。

Aloha Yusuke S., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good, and we very much appreciate you taking the time to share your feedback regarding our wifi and designated smoking areas. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island. Warmest mahalo, Bryanna Brandner Executive Office

スタッフの対応

お客さまの声 4.6/5

匿名 ご友人 - 21/05/2019 アコーホテルズ認証口コミ

スタッフの対応が大変よく、今回もゆったりした時間を過ごすことができました。 リスエストした部屋もカスタマーサポートを通して、確保して頂き感謝しています。

Aloha Ms. M., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are glad to hear you enjoyed your room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the chance to welcome you back to the Fairmont Orchid should you visit Hawaii Island again. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

全体にはよかった

お客さまの声 4.6/5

匿名 ファミリー - 08/05/2019 アコーホテルズ認証口コミ

全体には良かったです。但し会議目的の団体客がおり、中庭でパーティーを開くなど、多少うるさかったのは難点でした。

Aloha Mr. H., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Orchid - Hawaii. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. We are glad to hear you had an enjoyable visit. However, we apologize for the disturbance you experience with the group we had in-house. I would like to offer my personal assistance for a future visit with a complimentary upgrade to the next room category. I can also check on best available dates when to avoid dates on when we have most of our group business. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

ロケーション、施設、サービス、すべてが最高でした。家族のいい思い出です。ありがとうございました。

お客さまの声 4.6/5

匿名 ファミリー - 14/03/2019 アコーホテルズ認証口コミ

マウナケアビーチホテルに泊まった時には、かなりお得なゴルフパッケージがありましたが、それと比較すると少し残念な気がしました。食事については朝食を頑張ってほしいと思います。ビュッフェではなく、パンケーキとかフレンチトーストなど、このホテルの名物朝食みたいなものがあったらいいかと思います。それ以外は何も言うことはありません。素晴らしかったです。

Aloha Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well we want to thank you for your feedback on the golf packages and have shared this with our Sales and Marketing team for their review, and our food and beverage team with reference to your breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

リラックス出来る素晴らしいホテル

お客さまの声 4.6/5

Masaotoakemi ファミリー - 08/01/2019 アコーホテルズ認証口コミ

もう少しbrown deri の食事のメニューを増やして欲しい。売店の種類と時間延長。。

Aloha Ms.T., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we appreciate the feedback about our Deli and have shared this with our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

素晴らしい宿泊環境

お客さまの声 4.6/5

匿名 ファミリー - 03/12/2018 アコーホテルズ認証口コミ

三泊でしたが充実した内容でした

Aloha Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

素晴らしい休暇

お客さまの声 4.6/5

匿名 ファミリー - 26/11/2018 アコーホテルズ認証口コミ

サービス、設備、従業員対応、すべてにおいてとても満足しましたまた行きたいです

Aloha Mr. I., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you at our home again soon! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

40年前の記憶

お客さまの声 4.6/5

匿名 ファミリー - 31/10/2018 アコーホテルズ認証口コミ

40年前にハワイ島ヒロ市の高校、大学へ留学、卒業後、20年前には新婚旅行でマウナケアホテル泊、来年定年を迎える記念旅行をフェアーモントホテルで過ごす事が出来ました。お部屋、各施設又従業員皆さんのサービス、そして海、自然、夕陽をみながらのお酒、美味しい食事で大満足でした。今後も定期的にハワイ州を訪問し、私の知らないハワイを見つけたいと思います。

Aloha Mr. N., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was good. It is certainly wonderful to know that you enjoyed the hotel, our facilities, beach and beautiful sunsets! Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! Thank you for choosing to stay with us on this special return trip to Hawaii after having graduated from University of Hawaii in Hilo. We hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

雰囲気は最高でした

お客さまの声 4.6/5

Akiko ご友人 - 04/10/2018 アコーホテルズ認証口コミ

日本人デスクの方はいますが、レストランで日本語が通じないがために、延々と待たされたりして本来のサービス以外のところでガッカリするところがありました。せっかく素晴らしいホテルですから、日本語が分かる方をレストランにも配置していただきたいです。

Aloha Ms. S., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. However, we appreciate your feedback about Japanese guest services at our restaurants and have shared this with the team; we apologize for any inconvenience. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

景観も良く、ビーチやプールも素晴らしいホテル

お客さまの声 4.6/5

Rui_chan ファミリー - 02/10/2018 アコーホテルズ認証口コミ

全体的に景観が良く、部屋からの眺望、庭、プール、ビーチどれも景色がよく、ビーチ側の岩場では甲羅干しする亀を見ることができました。ビーチではレンタルアクティビティもありますが、シュノーケルなしでも魚が沢山みることができました。ホテルから車で5分程度のところにスーパーマーケットがある小さなモールがあり、朝早くから夜遅くまで営業しているのが便利でした。徒歩ではかなり距離があります。少し残念だったのは朝食のビュフェの種類と席が他のフェアモント、スイソテルホテルに比べて少なかったことです。

Aloha Mr. S., Thank you for taking the time to tell us about your experience at the Fairmont Orchid - Hawaii. We are glad to hear you had an enjoyable visit and saw various fishes and our sunbathing turtles. However we are sorry that your experience did not completely meet your expectations; please allow us to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the breakfast buffet and your omelet station experience and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

満足

お客さまの声 4.6/5

Masanori ファミリー - 17/09/2018 アコーホテルズ認証口コミ

ホテル全体に、ゆったりと時間が流れる雰囲気があり、大変リラックスできた。次回も選択したい。

Aloha Mr. Noda, We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback; we are pleased you had enjoyed a relaxing stay! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
お客さまの声 4.6/5

匿名 ファミリー - 01/09/2018 アコーホテルズ認証口コミ

初めてのの宿泊でしたがなにもかもサービスがなくお部屋のランクアップもされず残念でした。チェックイン時お部屋の掃除がされていなかったのかほこりだらけでした。

Aloha Ms. A., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Orchid - Hawaii. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the cleanliness of your room with our Housekeeping Director in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

コネクティングルームが快適

お客さまの声 4.6/5

け. ファミリー - 25/08/2018 アコーホテルズ認証口コミ

子供4人を含めた家族6人の宿泊でしたので、コネクティングルームをお願いしまた。(2ベッド+エクストラベッド)✖️2ルーム仕様が快適でした。朝食が含まれたプランでしたが、子供分が別代金で請求されていた日がありました。朝食込みプランが間違えないような運用をお願いします。

Aloha Mr. N., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good. It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! As well, we apologize for the confusion with the breakfast charges. We have reviewed this with our team to ensure this type of error does not occur again. Please accept our apologies for any inconvenience this may have caused. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Goldフロアーの素晴らしい対応

お客さまの声 4.6/5

Keiko ファミリー - 24/08/2018 アコーホテルズ認証口コミ

今回家族とホテルでのんびりするためGoldフロアーに滞在しましたが、フロアーのコンシェルジュ(日本語対応)、料理、駐車場のバレーサービスともに素晴らしかったです。

Aloha Ms. M., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

くつろげました

お客さまの声 4.6/5

匿名 カップル - 13/08/2018 アコーホテルズ認証口コミ

充分保養ができました。フェアモントはいつも静かでのどかなので今回ものんびりしました。広くて静かな部屋なのでなるべく長く部屋にいてゆっくりしていました。

Aloha Mr. H., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are glad you had a relaxing stay. We hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

何もしない贅沢

お客さまの声 4.6/5

べ. ファミリー - 18/07/2018 アコーホテルズ認証口コミ

素晴らしいロケーションの部屋でゆったりと寛ぐことができ、非日常の時間を満喫できました。プライベートビーチは、ワイキキのように混雑することもなく、心地よい時間を過ごせます。ただし、ビーチアクテビティの一つであるパドルボートは、老朽化が進んでいるのを否めません。部屋は広く清潔ですが、ラナイに置かれたテーブルおよび椅子は、清掃が行き届いておらず、特にテーブルが汚い。また、部屋の冷蔵庫があまりにも小さく、2リットルクラスのペットボトルは収容不可でした。

Aloha Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. M., we also want to thank you for letting us know about your room's patio cleanliness which we have shared with our housekeeping team. We want to apologize for any inconvenience we may have caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

素晴らしい記念旅行となりました。

お客さまの声 4.6/5

中. カップル - 04/07/2018 アコーホテルズ認証口コミ

この度は私ども夫婦の結婚30周年と、私の還暦祝いで宿泊させて頂きました。素晴らしいお部屋をあてがって頂き感謝します。ありがとうございました。

Aloha Mr. N., We very much appreciate your comments regarding your stay at the Fairmont Orchid Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for staying with us for your special birthday and anniversary celebrations! We hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
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