Ibis Tijuana Zona Rio

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The hotel was just as described physically. The small room suited my purpose. There was no shampoo in the shower so I used my own. The maids were good and as far as my experience, were good representatives of this hotel. The morning breakfast staff were also good. Food in abundance. The front desk people however really need some training! They weren't able to tell me of a good place to eat and how to get there on foot or give me any directions from A to B or tell me that the Cultural Centre was just behind the hotel, etc. Taco Franco just across the street and they weren't able to tell me that? My Spanish is pretty good. Their English was minimal. Any question was a bother to them. They should not be in the hotel business. They need training. It's a hotel. Travelers ask questions and for recommendations, directions. That's their job. Next time I'm there I will stay elsewhere.

We were very surprised at the friendly staff & the cleanliness of the entire hotel. The restaurant has amazing food & a wonderful breakfast buffet. Better than any I've ever seen in the US. Everyone was so accommodating regardless of a bit of language barrier. The rooms are a bit on the smaller side yet very clean. Bottled water in the rooms. They have a nice relaxing lobby. When you come be sure to stop & say hi to Isaac, their sales mgr. Such a pleasant young man. Fun to visit with😊 We definitely will be back. We definitely give a Big 5✨

Hotel was surprisingly very nice & definitely very clean! Isaac the Sales Manager was an absolute delight & very accommodating to our needs. Will absolutely visit this franchise/hotel again! The bar & staff where welcoming & helpful! This hotel was definitely more modern than hotels in the United States!

We stay at this hotel last night 1/21/2023- Thinking because it’s some what new we should not have any problems. We(me & my husband) are sick with a cold/flu and we’re just needed a place to have a good night rest. Theses rooms do not have heating only air conditioning. We both froze and didn’t even sleep- I did get an extra blanket sent up- but that was not enough. We were gone by 8am. I did call front desk and ask to help set heating in room and that’s when front desk said- NO heat in any rooms. I really wish they would have told us this at check in. As I called to check out, I told front desk, we were not happy at all and feeling even worse than yesterday. She apologized.- asked if we would like free breakfast, but we were so sick we just got our things and left

We got here and the room was very small. The bed was not made up the only bed sheet was dirty as were the quilt cover and pillow covers. There was only one courtesy 330ml bottle of drinking water. As far as towels go there was one bath towel for each, a bath mat but no hand towels. The only waste basket was in the bathroom and none in the bed area. The weather was chilly and we had to bundle up with clothing as there is no heat in the room. I will be happy to check out tomorrow.