Mercure Santa Marta Emile 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,990 件のレビュー

Mercure Santa Marta Emile - Image 1
Mercure Santa Marta Emile - Image 2
Mercure Santa Marta Emile - Image 3
Mercure Santa Marta Emile - Image 4

説明

ホテルのその他の情報

  • Outdoor children's space with playground

  • Swimming pool for both children and adults with exclusive pool bar

  • Pet-friendly hotel. Pets up to 33 lbs. allowed.

  • SPA, Turkish bath and massage room services

  • Bars and restaurant inside the hotel with French food

当ホテルの客室

ホテル所在地

Mercure Santa Marta Emile

CALLE 115 NO 2 39, Bello Horizonte
470001 SANTA MARTA
Colombia

GPS:11.149766, -74.225336

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANTE EMILE

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,990 件のレビュー

トリップアドバイザーの評価  4.5/5  482 件のレビュー

Good hotel but beware od the staff

トリップアドバイザーの評価 1.0/5

Witold S トリップアドバイザー認証口コミ

The location, pool are good, food reasonable. But the staff, espacially the manager Juan Carlos Valecia Bertin is a person who offends customers and soes not know the word "sorry". I was offended and humiliated at the hote. - something that never happened to me. Unfortulately it is Columbia - country living on bribery and no demoicracy, so Ia could not even get any response or satidfaction even fro Accord Broup. Everybody lied and was hppy about is.

Estimado Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo.

The vacations

トリップアドバイザーの評価 5.0/5

Victor L トリップアドバイザー認証口コミ

Me and my family were traveling in Santa Marta in December 2022, we were at the Mercure hotel on vacation, it is an excellent hotel, with very comfortable rooms, and with an excellent view of the sea, the hotel is very close to the beach which is private, the hotel is close to the airport and you can enjoy a lot of tranquility, we were able to enjoy different tours, and it is close to the Rodadero, when we wanted not to go out we enjoyed the pool, we enjoyed very delicious meals, and the hotel staff was very kind to us, 24 hours a day there is a taxi service to leave the hotel, we recommend the hotel or we would return

Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski Gerente General

BEST SHADOW POOL IN TOWN

トリップアドバイザーの評価 3.0/5

RICARDO V ファミリー - トリップアドバイザー認証口コミ

Main picture on the website is a sunny pool which is not true. The reality is either the picture is increíble old or a photoshop geek get ride of the colosal hotel tower that is right in the sun path. Facilites are according with the price, crew members are just awesome. Rooms are small but again, you get what you pay.

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

Incredible staff

トリップアドバイザーの評価 5.0/5

luiscW3964QE ファミリー - トリップアドバイザー認証口コミ

This hotel is located within walking distance of the beach with very nice views of the mountains and the sea , however the most incredible asset is their staff , incredibly helpful for and always willing to help me and my family . We traveled in a family group of 12 with our 7 months old son and my 89 grandma and the staff at the hotels were always eager to help with my sonand my grandma’s needs . The whole staff - front desk - restaurant - cleaners - bar staff were always friendly and very accommodating . I will definitely come back

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

お客さまの声 0.5/5

Koji ビジネス - 確認済みレビュー すべて

ビーチリゾートのホテルで、ビーチに行き戻ってきたらシャワーもトイレも水道も全く水がでなくて最低最悪でした。

お客様へ、 フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。 Helio Gelinski Gerente General

との提携 TripAdvisor

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