Mercure Tbilisi Old Town 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 604 件のレビュー

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Mercure Tbilisi Old Town - Image 1
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9 Vakhtang Gorgasali street, 0105 TBILISI, Georgia

説明

ホテルのその他の情報

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

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ホテル所在地

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

電話番号
ファックス +995 32 200 61 61

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  604 件のレビュー

トリップアドバイザーの評価  4.5/5  629 件のレビュー

2024エクセレンス認証

Room for a lot of improvement

トリップアドバイザーの評価 2.0/5

JamesPAB トリップアドバイザー認証口コミ

I arrived on the early morning flight so paid for two nights so I could check in straight away. The reservation was /is covered by my credit card, however at breakfast there was an issue over the credit card not covering the charge to the room billing. Later I ordered room service midafternoon so I could sleep prior to my very early check out for a 05.00am flight. An hour after I ordered the food using the hotel's phone app, nothing arrived I called down to be told they don't usually use the app. It appears you read the menu on the app, then ignore on line ordering and phone the order in to the restaurant. When I phoned down to ask where my meal was they apologised and would process the order. In the special request tab on the app I asked for salt and pepper. The meal arrived an hour and thirty minutes after I placed the order, the main course plate was badly chipped and the service was without any salt and pepper. It took another ten minutes for the S&P to arrive. They weren't busy, it was mid to late afternoon and failed to deliver the service one has grown to expect as standard. This hotel has a lot to offer but is letting itself down badly by failing to manager the small stuff. The food would have tasted better if the S&P had arrived on the tray so the food could have been eaten hot.

Dear JamesPAB, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly Sincerely, Erdogan Sahin General Manager

Excellent friendly service

トリップアドバイザーの評価 5.0/5

Chrisoaction1 トリップアドバイザー認証口コミ

Really nice service from the bar tenders Theo, Keti, Nika,Saba and Nana, we stayed 5 nights and they were really friendly and provided an amazing service. Great staff!

Dear Chrisoaction, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Comfortable Stay

トリップアドバイザーの評価 5.0/5

floofers ビジネス - トリップアドバイザー認証口コミ

A really nice hotel. Very clean and well-equipped. Lovely selection of food for breakfast. Near lots of the sights of Tbilisi, good restaurants and public hot spring baths. Helpful receptionists. Great views from the rooftop bar and good cocktails too.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Comfortable hotel on the edge of the old town.

トリップアドバイザーの評価 5.0/5

Megafaun トリップアドバイザー認証口コミ

Very good hotel in a great location in the old town. Comfortable, clean room. Quiet corridors. The hotel is located on a busy thoroughfare, so some traffic noise was inevitable. We did not find it too bad, but might be worth asking for a room towards the back of the hotel. Excellent steak restaurant on the premises. Some steaks were reasonably priced; others were extremely expensive. Good range of non-steak options available. The restaurant doubled as breakfast room. Decent options for buffet breakfast. Fridges holding cuts of beef/steaks, located in the breakfast room, were a little off-putting first thing in the morning! We did not use the fitness room. My wife arranged an on-site massage which she said was good and excellent value. Would definitely stay again.

Dear Megafaun, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Best Mercure hotel I’ve stayed at

トリップアドバイザーの評価 5.0/5

945nich Couples - トリップアドバイザー認証口コミ

A comfortable stay in a beautiful old building with character. The rooms are spotlessly clean and beds comfortable. The ability to open a window for fresh air is a rare treat for a chain hotel. All staff are most attentive and true custodians of Georgian hospitality. The roof top bar has panoramic views of the Old City with a great menu of food and drinks.

Dear Nic H. We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

との提携 TripAdvisor

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