イビス クアラルンプール シティ センター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,088 件のレビュー

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イビス クアラルンプール シティ センター - Image 4
32 Jalan Yap Kwan Seng, 50450 クアラルンプール, マレーシア

説明

ホテルのその他の情報

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

当ホテルの客室

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ホテル所在地

イビス クアラルンプール シティ センター

32 Jalan Yap Kwan Seng
50450 クアラルンプール
マレーシア

GPS:3.163079, 101.714573

電話番号
ファックス +60 3-2778 3300

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,088 件のレビュー

トリップアドバイザーの評価  3.5/5  478 件のレビュー

Please improve communication between cleaning service and counter

トリップアドバイザーの評価 2.0/5

Connector15407605722 トリップアドバイザー認証口コミ

Everything was fine until the room checkout, our kids are having fun at infinity pool before the room checkout time and the cleanroom service came in took our kid’s clothes which place on the bed. The process to get back those clothes took around an hour and our kids have to stay naked.

Hello Sir/Madam First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager Aside We will investigate on missing clothes and revert back to you accordingly.

Disgusting behaviour by Miss Karthiga - Worst person in hospitality business

トリップアドバイザーの評価 1.0/5

Sunshine19390048439 トリップアドバイザー認証口コミ

review for ibis hotel Kuala Lumpur city center for the manager Miss Karthiga. Firstly, at 3.47 am I called the hotel to check if they’ll allow a check in at 4am and check out at 12pm and the attendant said yes and quoted 100 MYR. So, I booked a cab to the hotel. Upon reaching they denied the check -in saying it’s 350 MYR. I showed the call log to which they said they assumed some day use check-in. Mind you I had confirmed the check in and check out time on the call. Even the payment details. I am a solo female traveller and I mentioned that as well. They said please wait till 10am for that. Lol. The audacity. When I said I want to speak to the manager, she didn’t come out initially and then later she comes out and shows bad attitude. Not something toh expect from a person in hospitality business. It’s 4.35 am and I kept saying I am a solo female traveller, I can’t go anywhere at this hour. She is like at 100MYR I bet you can’t get a room anywhere. Her name is Miss Karthiga and I want everyone to know that because when I told her I’ll move on from here but I need the names to leave a review, she just gave the name of the person who spoke with me on call. She said it’s his human error and my name shouldn’t be given. Not something one expects from a manager. Ibis please take some necessary steps. I am going to let everyone I know of that to never step in this ibis. It’s 5am and now I am moving to another destination and i could see the staff laughing. Mind you no one apologised. Human error they quote.

Ms AmiPalan, Thank you for your email, First, I would like to apologize for the frustration you've been experiencing recently. Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We’re going to fix these issues and we hope you’ll visit us again. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Our Guest Experience Manager will keep in touch with you pertaining to this issue. Vivian Chu Hotel Manager

Disapointing service

トリップアドバイザーの評価 2.0/5

Journey23995289726 トリップアドバイザー認証口コミ

1) Wrong info on Accor website "nothing to pay at the hotel". I paid in cash, no receipt for it. Except one, other receptionists are not professional. 2) Catastrophic laundry service. Had to phone to get a bag. Laundry not returned on the same day, had to phone the next morning and waste one hour to get it back. Last but not least, mistake in laundry bill. 3) No soap the second day, had to wash hands in shower. 4) Sound from upstairs and beside through the walls. Breakfast was ok, room was clean. Definitively not 4 stars value.

Sir/Madam, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. We always strive to exceed expectations, and your feedback helps us identify areas for improvement. Please let us know if there is anything specific you would like to see improved in our product. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

Comfortable, Friendly, Great Value.

トリップアドバイザーの評価 5.0/5

Dan L トリップアドバイザー認証口コミ

Enjoyed a pleasant 9-night stay in Room 2925, unfortunately no views of Petronas Towers but that didn't detract from the amenity and comfort of the accommodation. Friendly welcome and very efficient check-in process. All relevant information in respect of hotel features, Accor benefits, etc. explained. Comfortable bed, great shower pressure, clean room and all necessary amenities. Great location within walking distance of some attractions and dining options and a cheap taxi ride to many others. Staff helpful, efficient and friendly at all levels of services throughout our stay. Great value stay and would definitely repeat if returning to KL.

Sir/Madam your loyalty means the world to us! We're dedicated to providing the best service possible, and it's customers like you who inspire us to excel. Thank you for your continued support and trust in our team! We hope you’ll help us share your kind words with all of our customers! Thank you again! We’re looking forward to making your experience even better in the future! Vivian Chu Hotel Manager

Great Deal

トリップアドバイザーの評価 5.0/5

ronald l トリップアドバイザー認証口コミ

Nice decent clean comfort room. Good view of twin tower. Excellent choice for business & leisure. Gateway to the heart of KL. Staff are friendly and pleasant. Received a warm welcome from a beautiful lady Abby Low during check-in. Highly recommand

Mr Ronald, Sir, your loyalty means the world to us! We're dedicated to providing the best service possible, and it's customers like you who inspire us to excel. Thank you for your continued support and trust in our team! Vivian Chu Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,829 件のレビュー 7.1/10 清潔さ
  • 1,183 件のレビュー 6.6/10 朝食
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  • 688 件のレビュー 8.5/10 雰囲気

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周辺の他の施設

クアラルンプールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。