Novotel Almaty City Center 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,426 件のレビュー

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Novotel Almaty City Center - Image 1
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Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

説明

ホテルのその他の情報

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

当ホテルの客室

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ホテル所在地

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

電話番号
ファックス +7 727 355 3939

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,426 件のレビュー

トリップアドバイザーの評価  4.5/5  129 件のレビュー

Doesn't meet service standards as expected. Though communication is a problem, the staff needs to be trained & motivated

トリップアドバイザーの評価 3.0/5

Russelltraveller トリップアドバイザー認証口コミ

Though the location is good. The service was far below the experience expected from a star hotel. The staff don't even respond when you wish them sometimes. The expectation is that they wish every guest though! The staff needs to be trained and motivated to serve guests properly. Doesn't meet the expectations. it's not value for money. The rooms are too small and highly-priced.

Not for American travelers

トリップアドバイザーの評価 3.0/5

jcunlimited ビジネス - トリップアドバイザー認証口コミ

Not for North American travelers. Electric outlets only had European styles, very small TV screens with CNN showing sports racing all day, no English news channels, paid $150 per day and I felt as if I stayed in an upscale motel, not a 4 star hotel. The lounge was also very small. Small refrigerator was not cold at all. Breakfast was good. Service was good.

Dear jcunlimited. We would like to thank you for having taken the time to share personal feedback following your stay with us. Electric outlet is as per local standard, however, upon request we are always happy to provide any adapter required. Thank you for having mentioned the good service and breakfast.

5/5 recommend

トリップアドバイザーの評価 5.0/5

indira o トリップアドバイザー認証口コミ

I think the hotel was recently renovated. The suite could be nicer but this drawback is easily compensated by other advantages of this hotel: amazing staff, cleanliness, location and other. Stayed here for a couple of weeks with my family.

Dear indirao2024, thank yo so much for having taken the time to review our property. It is always a pleasure to have you as one of our valuable guest and hope to welcome you back soon

Great location, fine rooms

トリップアドバイザーの評価 4.0/5

Ramachandran R トリップアドバイザー認証口コミ

What worked? : The hotel’s location is perfect. The room we stayed in was colourful, bright and well designed, with a large window that gave us city views. The bath area was spacious. We have stayed at Novotel in many locations across the world, but This is the most luxurious room that we have experienced. Kamila at the Reception spoke good English and was very efficient. Dulat at the restaurant, made our dinners special. We are vegetarians and he communicated our needs perfectly to the kitchen. Dulat was pleasant, understanding of our needs and most efficient. The young lady Shuzi, was at breakfast on one of the days. She was friendly, vibrant and helped out with the names of the local cheeses that were part of the breakfast. It’s a pity we did not see more of her. We made some changes to the dates of room booking and the hotel acceded to the changes and request for adjusting the advance paid, which we appreciate. We loved the fact that a glass Water Jug is kept at the room which can be refilled from the water station in the corridor. A great effort at eliminating plastic use! Our feedback is that the water station should be at a more comfortable height. Currently, it is rather low. What did not? : In general, there seemed to be several inexperienced, albeit hard working young people in the restaurant at breakfast time. It appeared to us that supervision was non existent, consequently service was not much to write home about. After we checked in, we found that the shower gel container was not refilled. It took two calls to reception to get the job done. What we found bizarre was that we had to pay for good Coffee. The coffee machine at breakfast dished out less than average latte and we were forced to go to the bar area for coffee and pay 1650 in local currency for each cuppa. Definitely not what one would expect from a hotel that is definitely priced at the higher end. Wi Fi was good.

Dear Ram the Wanderer, thank you for the detailed feedback. As part of our commitment worldwide to develop local communities, we are taking several student during their scholarship to provide them with international brand experience and guest exposing them to live situation. As such, some have started mid September and will gain confidence over the coming months and without supervision, we would not be able to have agreement with any school. For the coffee, we are using the same coffee beans and milk on both side, but the difference is a person preparing the coffee at the bar, thus an extra payment.

Nice hotel in Almaty

トリップアドバイザーの評価 4.0/5

DamjanB_84 ビジネス - トリップアドバイザー認証口コミ

Nice location. Near by restaurants available, coffee shops. Check in was quick with good info. Very friendly staff, clean room, good wifi. Nice lobby restauranr, convinient for work as well if needed. Will stay here again in the near future. Thanks for your hospitality, appreciated.

Dear DamjamB_84Thank you so much for your valuable feedback and we are glad you have enjoyed your stay with us and time here in Almaty, the City of Thousand Colours. Looking forward to welcome you back again soon

との提携 TripAdvisor

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  • 193 件のレビュー 8.1/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。