ソフィテル 三亜 リーマン リゾート

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 231 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • 海と山の壮大な景色

  • フランスで過ごしたバカンスのビンテージ写真

  • お子様にとっても天国のような場所

  • Accor Live Limitless会員様限定のMyKids

  • Accor Live Limitlessメンバー限定のMyGlass

当ホテルの客室

ホテル所在地

ソフィテル 三亜 リーマン リゾート

No 28 North Haitang Road, Haitang Bay District, Sanya, Hainan Province
572014 三亜
中国

GPS:18.335466, 109.740818

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  231 件のレビュー

トリップアドバイザーの評価  5.0/5  6,176 件のレビュー

Wonderful!

トリップアドバイザーの評価 5.0/5

Nskskdldns トリップアドバイザー認証口コミ

Beautiful resort! concierge guy Kroeger was super friendly and helped us with everything. -He also speaks English which was great! So make sure to find him😎 In all, the staff and service was superb.

Dear Nskskdldns, Thank you so much for recognizing Kroeger’s contribution to your 5 star experience. Kroeger and the entire team look forward to your return visit. With kind regards, Marc de Beer General Manager

Quiet and Luxurious place

トリップアドバイザーの評価 5.0/5

Paradise531990 ファミリー - トリップアドバイザー認証口コミ

It was not used to the weather in Hainan though , humid and hot, we do not have much time to be adapted to the climate. The room allocated was 11th Floor of Gold tower, garden view, although it is too high to see the garden, we are very much satisfied with the room because of its tidiness. During the stay for 3nights, we had two sunny days that may make us enjoy the spacious outdoor pools. Meals in restuarants and room services are very good. Except for trsnsportation, I can give here 5 points out of 5 . 아주 좋았던 호텔이었습니다. 모든 것이 갖추어진 곳에 다만 다소 불친절한 직원이 있었지만 대체로 만족스러운 호텔 이었습니다.

尊敬的宾客, 感谢您选择入住我们酒店! 非常高兴能得到您的肯定,您的满意是我们前进的动力!我们期待您的下次光临!祝您一切顺利! 谨启 酒店管理层

Don’t bother

トリップアドバイザーの評価 3.0/5

bjk127 Friends getaway - トリップアドバイザー認証口コミ

Sadly, this experience did not live up to expectations. We picked Sofitel because it generally has a great reputation, but this resort is Sofitel in name only. It wasn’t their fault that Covid made it stressful or that it has seriously hurt the entire island, but what made it worse was the massive language barrier, being ignored by hotel staff, constant confusion and communication issues, a very mediocre breakfast buffet, no swim up bar service, and no good restaurant options (the Thai place is mediocre at best). It quickly became apparent that their seems to be no leadership here, no GM, and no quality control. All in all, I left feeling extremely disappointed, wouldn’t stay there again, and would certainly not recommend it to any friends.

Dear Guest: Thank you very much for choosing Sofitel Sanya Leeman Resort and taking the time to give us a review. We are very sorry for the problems you reported and the inconvenience caused to you during your stay. The hotel has reported your questions to the relevant departments, and will continue to supervise and train staff to provide a better level of service. We sincerely look forward to seeing you again to witness the improvement of our service! Sincerely Hotel management

Best hotel in Sanya

トリップアドバイザーの評価 5.0/5

Anne S Couples - トリップアドバイザー認証口コミ

During the pandemic it's even more important to have a hotel whose communication is transparent and fair We've seen many hotels in Sanya and Sofitel is by far the best (facilities&food). moreover, the service far exceeded our expectations - special thanks to Joly&Angela: You've given us a relaxing vacation!

Dear Guest, Thank you for your warm review. We are honored to be recognized by you. Your support is the driving force for us to keep moving forward. We are committed to creating unforgettable experiences for our guests. We sincerely look forward to seeing you again and wish you a happy life! Sincerely Hotel management

Outstanding guest service

トリップアドバイザーの評価 5.0/5

SaschaDoobe Couples - トリップアドバイザー認証口コミ

We arrived late in the morning and after a short wait we could already move into the room. The room was clean and spacious with a good view of the sea. In direct comparison, I find the view and the layout of the rooms of Grand Hyatt better. The pool area is large and has many places where you can relax. The sunbeds are in good condition. The beach is not really inviting. Due to the fact that the small island of Wuzhizhou 400m away from the hotel went into lockdown, as well as some areas of Houhai, we decided to take the precaution of leaving again in the early evening. The check-out went smoothly and the already paid full amount for all nights was refunded although we had used the room, even if only limited. This is what I call courteous and service-oriented. If we travel to Sanya again, we will go back to the Sofitel for this reason. Thanks.

Dear Guest, Thank you for your warm review. We are honored to be recognized by you. Your support is the driving force for us to keep moving forward. We are committed to creating unforgettable experiences for our guests. We sincerely look forward to seeing you again and wish you a happy life! Sincerely Hotel management

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 4,007 件のレビュー 9.1/10 ロケーション
  • 7,544 件のレビュー 9/10 客室
  • 13,464 件のレビュー 8.9/10 サービス
  • 38 件のレビュー 5/10 インターネット
  • 5,899 件のレビュー 9.7/10 雰囲気
  • 5,729 件のレビュー 9.3/10 設備
  • 2,721 件のレビュー 8.7/10 朝食
  • 2,520 件のレビュー 8.4/10 快適さ

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