プルマンバンコクキングパワー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,015 件のレビュー

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8-2 Rangnam Road, Thanon Phayathai Ratchathewi, タイ, 10400 バンコク, タイ

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  • ビクトリーモニュメント駅のバンコクスカイトレインとホテル間を無料のシャトルトゥクトゥクが運行

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ホテル所在地

プルマンバンコクキングパワー

8-2 Rangnam Road, Thanon Phayathai Ratchathewi, タイ
10400 バンコク
タイ

GPS:13.758866, 100.537526

電話番号
ファックス +66 2 680 9998

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,015 件のレビュー

トリップアドバイザーの評価  4.5/5  3,797 件のレビュー

2024エクセレンス認証

広くて綺麗な部屋、豪華な朝食

お客さまの声 5.0/5

シ. ファミリー - 確認済みレビュー すべて

初めてのタイ旅行でしたが、ホテルが良かったので滞在全体的に満足できました。朝食のタイ麺料理は結局毎日食べました

Dear Mr. Akira S., こんにちは, Pullman Bangkok King Power でのご滞在に関するコメントをありがとうございます. First of all, please allow me to reply to you back in English. Thank you for choosing Pullman Bangkok King Power for your first trip to Thailand. We are delighted to hear that you enjoyed the spacious and clean room as well as the breakfast, especially the Thai noodle. Your satisfaction with your overall stay is our utmost priority. We look forward to welcoming you back for another exceptional experience. Best regards, Chennida (Jen) Welcomer Team Leader

朝食ビュッフェの豪華さ！

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

好立地で快適な滞在、朝食ビュッフェの豪華さはバンコク５指に入るクオリティー！

Dear Mr. K., こんにちは, Pullman Bangkok King Power でのご滞在に関するコメントをありがとうございます. First of all, please allow me to reply to you back in English. Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our luxurious breakfast buffet and had a comfortable stay due to our convenient location. Ensuring a high-quality breakfast experience is part of our commitment to providing exceptional service. We look forward to welcoming you back on your next visit. Warm regards, Chennida (Jen) Welcomer Team Leader

Lack of staff procedures, staff need better training and lacks critical thinking skills

トリップアドバイザーの評価 3.0/5

Gerry_W_Reisenberger トリップアドバイザー認証口コミ

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.

 Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind, i.e. one glass that been drunk from was half empty and there was only 1 refreshing towel. We had to point that out to the staff, so that we received a “fresh” set (still with only 1 refreshing towel though, for 2 people checking in).

 There was no queue when we started the checkin procedure, yet it took the staff nearly 10 minutes to check in 2 people which is ridiculously long. My profile is on file with the Accor group, and I had already performed the self-registration online. So the only thing that was needed is to quickly scan our identity documents, take a credit card deposit and hand over the key cards. Should not take more than 2 minutes, maximum 4, but certainly not 10. The front desk staff really need to up their game and level of attention.

 The next day when waking up, we found a cockroach in our bathtub. I appreciate we are living in South East Asia, but to find a cockroach in an upper class hotel at the 17th floor is not what we would expect. We notified the front office staff who apologised and promised to take care of it. And indeed they did. But it should not happen to begin with. When we got back to our room, the cockroach was gone, and as a token of apology, there was a card and a nice fruit platter with freshly cut pineapple, mango and watermelon. A very thoughtful gesture - the only problem being, it had been put in our room uncovered - see picture. There was no cling wrap or anything else like a plate or bowl to cover it. So we don’t know how long it had been in the room. Not very hygienic (especially not when there potentially are cockroaches in your room!).

 Unfortunately this is not all. On our last full day before checkout (i.e. we would check out the next day), after a long day in town, we came back to our room around 5pm, only to find out that housekeeping had not been to the room yet. When we called the front desk, there was no apology, just an uninterested reaction “oh they’re on the way”. At 5pm? Sounds to me somebody forgot, and now are scrambling to correct it. To make it clear, we did not have a “do not disturb” or “skip this day” sign on our door.

 The next day on checkout, the staff did not even think to ask if everything went well, and if the service and experience had been ok. She just took the keys, and presented us with the bill. Shouldn’t it be standard procedure in a premium hotel to ask your guests if anything could be improved? Overall it feels like there is a lack of procedures, training, eye for detail and generally thinking things through in the hotel. I have since raised these issues with the hotel. The reason for the late housekeeping service was “because of the Songkran festival, so a delay in service is to be expected”. So I have to pay the accommodation fee, but I get reduced service in return? Additionally, if that is the case, why don’t you put a notice in each of the guest rooms, informing guests that there is a staff shortage due to the festival? Without that, it’s only normal that guests expect service as normal. As a token of compensation for the inconvenience, they then offered free massages in the hotel spa. And this again demonstrates there is no logical thinking of the staff: I raised the concerns after we had already checked out and returned home, which the customer service staff could see from the feedback form (check-in, check out date plus country of residence of the hotel guest). We don’t live in Thailand. So offering 2 free massages is rather pointless. When I pointed out the absurdness of their offer, a different solution was presented but it should not be needed. The only positive experience was the pool staff, who were friendly and attentive. For the rest, the overall stay was rather unimpressive and a very lacklustre experience. Notwithstanding the central location, probably not a hotel which I would recommend.

April Bangkok holiday 2024

トリップアドバイザーの評価 5.0/5

jaltimari Couples - トリップアドバイザー認証口コミ

A very welcome oasis in the hustle a d bustle of Ba gkok. Excellent amenities, very comfortable room, and breakfast is first class with all the bases covered. Executuve lounge was a very welcome suprise. Wonderful and helpful staff. Would not hesitate to return.

Good value and Central to everything via BTS

トリップアドバイザーの評価 5.0/5

seand408 Couples - トリップアドバイザー認証口コミ

Overall this hotel offers excellent value for money. 5 min walk from Victory Monument BTS station which allows you access to all major tourist areas. Staff are friendly and efficient. Stayed on executive floor and staff at the executive lounge very professional and efficient. Drinks and food selection one of the best I have come across for Accor hotels in Bangkok.

Dear Khun seand408, Thank you so much for your kind words and appreciation, it means a lot to us. We are grateful to know that you have a nice time in our hotel. Your appreciation encourages us to continue working hard and delivering the highest level of hospitality. We will make sure to share your feedback with our staff, especially to Executive floor staff, as they will be thrilled to know their efforts are made your stay excellent. Once again, thank you for kind words. We are honored to have had the opportunity to serve you, and we look forward to welcoming you back to Pullman Bangkok King Power soon. Kind regards, Chennida (Jen) Welcomer Team Leader

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,843 件のレビュー 7.7/10 客室
  • 2,408 件のレビュー 8.9/10 サービス
  • 37 件のレビュー 6.4/10 インターネット
  • 996 件のレビュー 9.3/10 朝食
  • 826 件のレビュー 8.5/10 清潔さ
  • 804 件のレビュー 8.1/10 雰囲気
  • 551 件のレビュー 9.4/10 プール

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周辺の他の施設

バンコクのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。