ソフィテル杭州ウェストレーク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 87 件のレビュー

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説明

ホテルのその他の情報

  • 西湖そばに位置し、ショッピング街や市街地中心部にもアクセスしやすい便利なロケーション。

  • 設備の整った233室の客室とスイート。東洋の美学にフレンチアクセントをくわえた上品な内装。

  • レストランでは杭州料理とともに、各国料理がお楽しみいただけます。

  • 屋上のラウンジ「スカイガーデン」からは、西湖と市街の眺望をお楽しみいただけます。

  • 西湖の眺望が楽しめるテラスと自然光がさしこむボールルーム。

当ホテルの客室

ホテル所在地

ソフィテル杭州ウェストレーク

333 West Lake Avenue, Zhejiang Province, 333 Westlake Avenue, Shangcheng
310002 杭州
中国

GPS:30.245555, 120.161623

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  87 件のレビュー

トリップアドバイザーの評価  4.0/5  897 件のレビュー

很nice的酒店

トリップアドバイザーの評価 5.0/5

Shen Y トリップアドバイザー認証口コミ

The hotel is next to the West Lake, with a good geographical location and convenient transportation, and it is convenient to go anywhere. This time I was traveling with my friends and visiting Hangzhou. My friends and I liked this hotel very much and were very satisfied! After entering the hotel, the formalities at the front desk are very professional, the speed is very fast, and the service attitude is very good. Most importantly, the guest relationship Jessica who received us left a deep and beautiful impression on me. She provided very warm and thoughtful service, which made me feel very warm! The room given to us is also very good and spacious, which is a wonderful stay experience.

Amazing hotel at reasonable price

トリップアドバイザーの評価 5.0/5

TravelandUnwind ビジネス - トリップアドバイザー認証口コミ

⭐⭐⭐⭐⭐ My recent stay at Sofitel Westlake Hangzhou was an absolute delight, earning this hotel a well-deserved five-star rating. The location alone is reason enough to choose this establishment, as it sits in the heart of Hangzhou and offers breathtaking proximity to the Westlake. The picturesque surroundings made my stay truly magical, and the convenience of being just a short stroll away from Westlake added an extra layer of charm. The hotel's proximity to several shopping malls, approximately a 10-minute walk away, further enhanced the overall appeal. It provided a perfect blend of tranquility by the lake and the vibrant energy of nearby shopping districts. While the room may have shown signs of aging, its spaciousness more than made up for it. The comfortable and well-appointed accommodations offered a relaxing retreat after a day of exploration. The staff at Sofitel Westlake Hangzhou were a standout feature of my experience. Their warmth, friendliness, and genuine helpfulness created a welcoming atmosphere throughout my stay. From the front desk to the housekeeping staff, everyone contributed to making my time at the hotel memorable. One of the highlights of my stay was the sumptuous breakfast spread. The variety and quality of the offerings exceeded my expectations, ensuring a delightful start to each day. It was a true culinary treat that catered to different tastes and preferences. For those who cherish the beauty of Westlake, Sofitel Westlake Hangzhou is an exceptional choice. The unparalleled location and the overall experience make it a top-tier hotel in Hangzhou. However, if your preference leans more towards a newer setting closer to the shopping district, the Wyndham Grand Plaza may be a suitable alternative. In conclusion, Sofitel Westlake Hangzhou is a gem for Westlake enthusiasts seeking a perfect blend of luxury, comfort, and convenience.

Will stay here again!

トリップアドバイザーの評価 4.0/5

yusierchou ファミリー - トリップアドバイザー認証口コミ

Very nice hotel with friendly staff! Me and my daughter stayed for more than a fortnight and the staff learned to recognise us very quickly. They were always very forthcoming at the breakfast buffet, bringing us tea and trying to satisfy my craving for salted duck eggs, century eggs, peanuts and what not. But the best was the cleaning lady Sun Jing 孙静, so nice, open, friendly and helpful! I hope she will still be there when I stay the next time! I definitely would stay at Sofitel Westlake again, it is in the center of Hangzhou Westlake area. So the Rotary meeting I wanted to attend was right there! And the Liangzhu project with a lot of artists from all over the world which my friend attended also had their Hangzhou lunch at the hotel’s lunch buffet. I heard their dinner buffet is good as well. My friends who live close by often go there to eat. We also had à la carte dinner in a chambre separèe which presented exquisite food. The only negative thing is that they don’t seem to have a lot of environmental awareness yet, so I think they might have changed our towels every day, despite our not letting them be on the floor. Also the central heating was a bit too high, and very loud, until I figured out that it could be turned off … My warmest recommendations for Sofitel Westlake. You can’t find a better location in Hangzhou!

Excellent staff n service

トリップアドバイザーの評価 5.0/5

Calvin L トリップアドバイザー認証口コミ

Hotel a bit dated, but impeccable service! 1. Room spacious n comfortable, although cannot control room temp (winter mode?) Felt too hot at times. 2. Excellent location by the West Lake 3. Very nice, efficient and attentive staff in every function - Front desk - Tina who checked us in was super efficient, courteous and organised Concierge - Anthony and team always helpful, and attentive Lounge bar, and room service- very nice and prompt service too. He remembered our previous night's drinks! Breakfast - great and very wide choices of tasty Western n Chinese food, staff were all good and attentive, including the trainees. The staff just made us feel at home!

Amazing Staff

トリップアドバイザーの評価 5.0/5

lisatR3907HK ビジネス - トリップアドバイザー認証口コミ

The staff are amazing. The hotel is a little bit tired and needs a refurbishment, but the cleanliness and staff more than make up for this, many of them cannot speak English (and nor should they we are in their country), but they really try and help. We had no problem with communication. The bar was open late so we could return from work and discuss even when we were the only people there. In particular Sandy in the executive lounge was amazing. She remembered us from 6 years ago and went out of her way to look after us. Thank you Sofitel great experience.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,310 件のレビュー 9.6/10 ロケーション
  • 1,641 件のレビュー 7.8/10 客室
  • 2,366 件のレビュー 8.8/10 サービス
  • 10 件のレビュー 4.1/10 インターネット
  • 1,104 件のレビュー 5.4/10 雰囲気
  • 826 件のレビュー 5/10 設備
  • 726 件のレビュー 9/10 朝食
  • 571 件のレビュー 8.9/10 清潔さ

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