メルキュールホテルシュトゥットガルトシティセンター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 935 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • ALLSAFE 認定を取得済み、シュトゥットガルトの4つ星ホテル

  • 中心部に位置し、アクセスに優れています

  • 近代的な設備と最新技術を備えた6つのミーティングルーム

  • シティホテル シュトゥットガルトからは、地下鉄の駅までわずか250 mです。

  • 改装済みのシャワー付きのモダンなバスルーム

当ホテルの客室

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ホテル所在地

メルキュールホテルシュトゥットガルトシティセンター

Heilbronner Str. 88
70191 シュトゥットガルト
ドイツ

GPS:48.793245, 9.182124

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

Restaurant

レストランでは、現在の状況により、追ってご案内するまでの間アラカルトサービスをご利用いただけません。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  935 件のレビュー

トリップアドバイザーの評価  4.0/5  1,032 件のレビュー

Great Hotel

トリップアドバイザーの評価 5.0/5

Elif s トリップアドバイザー認証口コミ

This hotel exceeded my expectations in every aspect. Impeccable service, all needed amenities, and a prime location made my stay truly exceptional. The attention to detail and comfort showcased the commitment to guest satisfaction. Especially the F&B Manager Mr. Mehmet Yasin Kizik was very attentive. Highly recommend for a memorable experience and thanks to Mr. Gür the General Manager.

Great experience in Stuttgart

トリップアドバイザーの評価 5.0/5

998johannav ビジネス - トリップアドバイザー認証口コミ

I stayed at this hotel during our orchestra tour and would like to highly recommend the restaurant - the owner was extremely friendly and hospitable and the food was very good. Saved our day and created a great experience! If you need a friendly place with good food, I recommend!

An okay stay at this hotel

トリップアドバイザーの評価 3.0/5

chm877 ファミリー - トリップアドバイザー認証口コミ

The reception staff were fantastic, they checked us in early at 8am and gave our son an activity pack which he loved. The room was clean and modern, however, there was no mini bar fridge. As silver Accor members we received free drink vouchers but the bar was closed at 8pm when we returned back to the hotel. The location is good, next to a shopping centre and 15mins walk to train station.

Dear chm877, Thank you for your visit, positive feedback, the great remarks on the reception staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Gürkan Gür, General Manager

朝食が充実していた

お客さまの声 3.5/5

T. ファミリー - 確認済みレビュー すべて

3泊したが、部屋の掃除がされていない日があったことと、冷蔵庫が無かったことが残念だったがそれ以外は概ね満足しています

Dear Mr. T., I am very pleased that you took the time to review your visit with us at Mercure Hotel Stuttgart City Center. Thank you for your positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Gürkan Gür General Manager

Would never stay here again

トリップアドバイザーの評価 1.0/5

Ketrin C トリップアドバイザー認証口コミ

Definitely not a 4 star hotel, not even 3. Rooms very small, all the same size (apparently). No fridge, only if you upgrade to a privileged room, (same size, but costs more) do you get a fridge. No replenished coffee facilities, even had to go ask for towels and toilet paper because the cleaners didn't leave any. Front desk, cold reception from staff and not even a 'good morning' or 'good evening' terrible. The only thing that was good was the lovely man at the bar, his service was amazing, he deserves to work in a higher class hotel.

Dear 237ketrinc, We regret that your experience with your room, the facilitis and our service did not meet your expectations. I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Stuttgart City Center. Best regards, Gürkan Gür, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 361 件のレビュー 9/10 ロケーション
  • 546 件のレビュー 6.5/10 客室
  • 490 件のレビュー 8.2/10 サービス
  • 16 件のレビュー 8.5/10 インターネット
  • 247 件のレビュー 6.7/10 清潔さ
  • 228 件のレビュー 5.1/10 快適さ
  • 222 件のレビュー 7.9/10 朝食
  • 107 件のレビュー 4.6/10 お値打ち度

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