ソフィテルウエントワースシドニー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 8,047 件のレビュー

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説明

ホテルのその他の情報

  • シドニーCBD中心部の立地

  • 歴史的に重要な建造物

  • 荘厳さと優雅さの凝縮

  • 美しいデザインの中庭

  • 1,100様まで対応可能なコンファレンス / イベント会場

当ホテルの客室

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ホテル所在地

ソフィテルウエントワースシドニー

61-101 Phillip Street, オーストラリア
2000 シドニー
オーストラリア

GPS:-33.865166, 151.211548

アクセスと交通機関

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敷地内
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

2 朝食

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  8,047 件のレビュー

トリップアドバイザーの評価  4.0/5  6,663 件のレビュー

Avoid this hotel during renovations. It is a significant downgrade.

トリップアドバイザーの評価 3.0/5

Adrian182 Couples - トリップアドバイザー認証口コミ

I recently stayed at Sofitel Wentworth. This hotel is currently undergoing a $60 million refurbishment. This stay stands in stark distinction to the previous experiences I have had at the hotel. I can’t recommend it again until things change. We are normally Accor Plus platinum members, but have very recently been downgraded to gold. Through oversight I did not realise when Amex renewed my Accor Plus that I would be downgraded. ❌ Despite putting in a bid now upgrade for a suite, and being eligible for a room upgrade as gold members, we were placed in the base level room. The base level room has a bathroom behind doors that looks like cupboard doors because it is so small. Never have I ever been placed in such a base level room in my history of staying here. ❌ The hotel has closed the main Phillip St entrance. At night, they close the doors entirely. You can only greet guests and Uber Eats from the Bligh St entrance. There is no attempt to reduce inconvenience to guests from this relocation. I can’t understand why the doors to Phillip St are closed entirely after hours. ❌ Check in queues are long. There are insufficient staff on. My partner however can report that, despite other long queues elsewhere, they see fit to have someone staff the females restroom on level 3 to do nothing of any apparent relevance. ❌ No restaurants are open. The club / drinks in the makeshift lobby has slow service. ❌ The pricing is exactly the same as Sofitel Darling Harbour. The service, amenities and facilities fall substantially short of Darling Harbour. ❌ There is renovation noise audible from the hotel room during the day. ✅ After we were shown our base level room, and complained, we were offered an upgrade as per our membership. ✅ Late checkout to 2.00pm obtained. ✅ Rooms were clean and otherwise to the standard expected. All in all, for $1200 for 3 nights, this hotel is not befitting of a 5 star Sofitel experience. Until things change (mindful that the renovation is slated for a Spring 2024 finish), this hotel should be avoided. I am disappointed to write this. This hotel has been a go-to for many years. The hotel needs to treat members better, and this experience is not what I expect from as a long-standing supporter of the hotel.

Bonjour Adrian, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Terrible

トリップアドバイザーの評価 1.0/5

FishOL118 ビジネス - トリップアドバイザー認証口コミ

Terrible experience so far and not even one night yet. Starts with shockingly slow check in service with no apology given for the long wait to be served. Room smells musty, the bathroom sink dirty and floor doesn’t appear to have been vacuumed between guests. Called guest services and was left on hold so long I gave up and hung up.

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. We are currently undergoing enhancements to our accommodations, restaurants and public spaces including integration of a new system. Due to the transition from the old system to our new system you had to experience delay during check in & check out process. I truly apologies for the inconvenience cause by it. I am sorry to hear of some shortfalls you experienced in regards to room cleanliness, and I will pass this feedback onto our Executive Housekeeper to investigate and remind the Housekeeping team of the importance of checking this. We appreciate you for your time, and feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Should have stayed somewhere else

トリップアドバイザーの評価 1.0/5

Andykhan007 Couples - トリップアドバイザー認証口コミ

Booked online and was totally aware of refit, however the state of the room and hotel was very tired, if I had known it was going to be this bad I would have stayed somewhere else. 1. Room door sticks and did not close properly 2. Dated and small TV’s 3. Small bathroom only one sink 4. Only two out of the 4 elevators worked 5. Breakfast shocking in small area with too many people very basic food selection 6. No gym and when asked was told to go up the road to Virgin and it was closed also !! Overall really dissatisfying stay and quite frankly a waist of our money when going for a special stay with my wife.

Bonjour Andy, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with the all departments. I am sure that this feedback will serve as valuable information to us to make any improvements necessary, as we strive to continuously improve the quality of our services. I acknowledge that the Hotel may be showing a few signs of its age in various respects and within the boundaries given by the Hotel’s Heritage listing we are committed to the upkeep and maintenance of the Hotel, as well as the comfort and satisfaction of our guests. We are currently undergoing enhancements to our accommodations, restaurants, lift, and public spaces, which we have planned to have completed in the near future. It is very disappointing to read of your unmet expectations with the breakfast in general. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback. This will enable us to explore further options to meet our guests' expectations more effectively in the future. We appreciate you for your time, and it will be our pleasure to welcome you back to a newly renovated Sofitel Sydney Wentworth soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Should be stripped off Sofitel status! Multiple disappointments and issues.

トリップアドバイザーの評価 2.0/5

Wasim S ファミリー - トリップアドバイザー認証口コミ

As an overview, we have stayed at several Sofitel brands hotels around the world and have been impressed, if not anything, then with the hospitality and service this brand is known for. Being an Accor Diamond and Platinum member is an added bonus to get special treatment. Unfortunately, this Sofitel fails in multiple regards . A note that whilst there are refurbishments occurring currently, this does not make up for the issues we experienced. The only positive for us was the pre arrival email communications. Whilst not as prompt and helpful as other Sofitel or luxury hotels, we were reasonably satisfied. Alas, thats where the fun ended… On arrival, the bell desk guy despite being told we were checking in, did not offer to help with our bags, which were multiple and we were lugging them with an infant in our arms. Poor start! On check-in we had a disastrous experience. We did not have an issue with the makeshift reception whilst the refurbishment was happening. Our issue was the poor service. There was just one person assisting a queue of people checking-in. There was no recognition of our Accor platinum status. When asked for an upgrade, there was an instant “we dont have any” response. On being advised there are multiple higher category rooms on the online inventory, we were met with a confused staff. She said upgrades were available but subject to a charge! We advised that a single category upgrade should be complimentary for our status. Response - u dont have any status on our system. We showed our status proof, and then after a wait, were told we could get the suite but we would have to pay for an extra bed, despite our initial booking being for a room with sufficient bedding for the third person. It didnt end here. The checkin lady had no idea about Accor status and Accor Plus difference. She didnt realise that whilst Accor Plus is paid status, a platinum is earnt status. I had to explain only to see her confused more! The staff in general at the hotel did not greet us during our stay. One Nepali guy was an exception. We noticed some discrimination which is unusual in Australia for us. The asian concierge seemed to greet all caucasians, even in front of us, but not us!! We are asians ourselves and have no issue with Asian dtagf, but in a brand like this, staff should be able to understand english, and have fluency enough for others to understand. We faced multiple issues, when contacting reception for baby equipment needs. The hotel itself is quite dated no doubt and a refurbishment is due. Half the lifts dont work and they dont tell you that not all lift call buttons work! The shower is 60’s. The makeshift club lounge was a joke. I did enjoy free access to Virgin active gyms and the hotel should consider offering this to guests even after refurbishing is complete. Overall, a big disappointment. Thanks to the manager for the free rollaway which was appreciated but not enough to cover up for other issues we faced.

Bonjour Mr. Shaikh, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly heartbroken that you had a disappointing experience; please allow me to express my sincerest apologies. I will share your ratings & feedback with all departments. I would be most grateful if you could please contact me on alley.prerana@sofitel.com to further discuss the issues you encountered regarding service at the Hotel. Our guests’ feedback and satisfaction is of paramount importance at Sofitel Sydney Wentworth and I would appreciate an opportunity to take note of this and rectify these issues for our future guests. Again, thank you for sharing your feedback as it is through our guests’ comments that we are better able to improve our offering. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Woth the stay

トリップアドバイザーの評価 4.0/5

michaelj53 トリップアドバイザー認証口コミ

This is a very nice hotel, convenient walking distance to the Sydney Harbor and shopping districts. The rooms are comfortable and the staff is very helpful for directions and restaurant suggestions. Pretty affordable for being in the ceter of a city like Sydnet.

Bonjour Michael. Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth. I am very pleased to read you enjoyed staying at the hotel as well as the hotel's location. We do hope we can welcome you back again soon. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

との提携 TripAdvisor

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