フェアモント リオ デ ジャネイロ コパカバーナ 5 つ星

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Avenida Atlantica, 4240, Copacabana, リオデジャネイロ - RJ, 22070002 リオデジャネイロ, ブラジル

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ホテル所在地

フェアモント リオ デ ジャネイロ コパカバーナ

Avenida Atlantica, 4240, Copacabana, リオデジャネイロ - RJ
22070002 リオデジャネイロ
ブラジル

GPS:-22.9858, -43.18949

電話番号
ファックス +55 21 2525-1200

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MARINE RESTÔ

ジョスパーグリルでは、豊富な種類の肉とシーフードのグリルをご用意しています。最高のブラジル料理をご賞味ください。マリーヌレストでは、リオの景色を一望しながら、おいしいアメリカンブレックファーストをお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  4,805 件のレビュー

トリップアドバイザーの評価  4.5/5  2,893 件のレビュー

2024エクセレンス認証

This does NOT operate as a 5 star hotel!!!

トリップアドバイザーの評価 2.0/5

Lawooga トリップアドバイザー認証口コミ

I recently stayed at this hotel during my vacation for three nights. Aesthetically and location wise, this appears to be a five star hotel. When you walk in you get that wow factor and the views from the pool are breathtaking. However, their customer service on ALL levels severely lacks the standards presented at five star establishment. Upon arrival our room was not ready, no biggie, we were early. We then went to the restaurant near the pool to get something to eat while we waited. Needless to say, we sat there for over 30mins before even being acknowledged. Once we received attention from a server, there was an extreme disconnect in service delivery (i.e. getting water and refills, checking in to see how things were going). I would love to say that this was just a one time experience during our stay, but it was definitely a trend. Once we were notified that our room was ready, we were taken to a room that overwhelmingly wreaked the smell of mildew and mold, to the point my allergies and my friend’s allergies began to flare up. Upon calling the front desk, we were sent to three different rooms with the same layout we paid for (a family suite), one of the rooms had someone in it, and the other two wreaked of mildew & mold. It was quickly identified that the rooms ending in 25 clearly have a mold/mildew problem. The resolution from management was to move us to a much smaller room, with a partial view for no charge. There was no service recovery or concessions provided to us for having to stay in a much smaller room, being sent to multiple rooms and our accommodations not being met. Instead we were told that the room we were in had a view and was essentially the same price as the family room. Although, we paid for and preferred the space over the view. The customer service is not in alignment with a five star hotel. If you want an awesome view with a disconnect in customer service this is your place.

Great experience! Amazing views and service.

トリップアドバイザーの評価 5.0/5

Sophiarebekah トリップアドバイザー認証口コミ

Great experience at the Fairmont hotel in Rio! My husband and I stayed for a week. We loved that it was so close to the beach and walking distance to so many great restaurants. The view from the pool is stunning as well. Special thanks to Edna, Ramon, Alfredo, and Felipe for the amazing service and support. Only note is that the ocean view can be noisy with nearby restaurants and music, so bring ear plugs if you are a light sleeper.

Very nice hotel accommodations but poor customer service

トリップアドバイザーの評価 3.0/5

MartinM5555 トリップアドバイザー認証口コミ

The hotel accommodations were very comfortable. However, customer service is clearly not a priority at this hotel. Each of the two front desk staff that I interacted with during my trip seemed bothered to be working and made me feel as though I was imposing on them. A simple request to housekeeping for bottled water was never fulfilled despite two calls. We rented two bicycles from the concierge desk. The chain on one of the bikes failed while riding it. When we reported the issue to the concierge desk and pointed out that the bicycles clearly had not be maintained/serviced, the concierge desk attendant was clearly not bothered and offered to way to make it right.

Fantastic hotel at the end of a fantastic beach

トリップアドバイザーの評価 5.0/5

Jason E トリップアドバイザー認証口コミ

Fantastic hotel at the end of a fantastic beach. We stayed for 4 days and had a great time. The hotel is situated at the end of the beach. Their pool area, restaurant, and bar are a great hang. The rooms were well appointed, plenty big, and clean. The staff was very accommodating and friendly. I would definitely recommend this place. The only thing to look out for is that Rio as a city can be very loud at night. if you are staying in a city view room, you need to know that it could get a bit noisy at night. Bring ear plugs if you are a light sleeper.

Great breakfast experience

トリップアドバイザーの評価 5.0/5

Lemet Niillas A トリップアドバイザー認証口コミ

the best experience with the hotel is actually the breakfast, where you are always greeted with a good mood, Renata in particular excels. takes time for all guests, and shares a lot of joy. you always start the day with a smile on your face after she welcomes you

Dear Mr(s). lemetniilasa, Thank you for the great review of our hotel! We were happy to see that your stay was perfect and that in special colleague Renata treated you the way you deserved. Hope to see you again very soon. Yours Truly, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

との提携 TripAdvisor

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