ノボテルブライトンビーチ 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 501 件のレビュー

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Cnr Grand Pde and Princess St, シドニー, オーストラリア, 2216 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 広々とした客室はすべてバルコニー付き

  • 大半の客室から美しいビーチを一望

  • 新しくオープンしたレストランで美味しい朝食ビュッフェを提供

  • バスタブ付きで湾を一望できるスイートルームが多数

  • シドニーの中心部までわずか 14 km、空港までは車で 10 分という便利な立地

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ホテル所在地

ノボテルブライトンビーチ

Cnr Grand Pde and Princess St, シドニー, オーストラリア
2216 シドニー
オーストラリア

GPS:-33.960121, 151.156433

電話番号
ファックス +61 2 9556 5119

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Restaurant

A signature buffet breakfast served 7 days a week.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  501 件のレビュー

トリップアドバイザーの評価  3.5/5  2,378 件のレビュー

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トリップアドバイザーの評価 1.0/5

Kim Khong H Solo travel - トリップアドバイザー認証口コミ

Our stay at this hotel was mediocre. We are rating this place 3 stars. The buffet food was great and the place was stunning. Those are the main things that gave the 3 stars. The pool was a big let down for our family though. Although it t was beautiful, it wasn’t heated at all. The pool that was heated was an indoor pool , which was reserved for adults. My kids weren’t able to enjoy a nice, warm swim because the water was freezing. Do you want your guests to freeze it to death? I don’t think so. So, to anyone who is planning to bring their kids here, please don’t or they are going to freeze to death because of the stupid policy that only allows adults into the heated pool. Do better Novotel. We wouldn’t stay here again until if it weren’t for the cold pool. Thanks for reading.

Room 929

トリップアドバイザーの評価 1.0/5

expectantcustomer Solo travel - トリップアドバイザー認証口コミ

A joke. I have just flown 23 hours over 11 hours of timezone difference. I booked this hotel for 2 days of getting over some of the jetlag. Which means sleeping at rather unusual times. So quiet.....is ESSENTIAL. WHAT HAVE I GOT? Power hammers drilling through concrete and vibrating the whole structure of the building. Sleep.....yes when they stop drilling. Not when I want it. I told them this at check in. I just got a sorry.

Dear Expectantcustomer, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Please be advised that transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, welcome letters are sent prior to arrival by way of gentle reminder. Would you be kind enough to contact me so I can further investigation your experience with us and the standard of customer service you received? We welcome guests feedback and we endeavor to mitigate any issues raised during your stay. I look forward to hearing from you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach h1656-gr@accor.com 02 9556 5111

Not the best service, construction noise, confused reception staff

トリップアドバイザーの評価 2.0/5

ROD G トリップアドバイザー認証口コミ

Where do I begin, overpriced parking, staff confused about booking breakfast - booked us in when we did not want and then when we did ask to be booked in, they did not, construction noise starting at 7.10am when the notice given says 8am, (the manager said should have been 9am) renovations going on for last 18 months, charged food to our room when we were not in the hotel at the time, arguing with Manager when checking out about the overcharging - he was aggressive and could not believe that these were not our charges - luckily I paid with my debit card for all the times we ate at the hotel, so I had all my receipts and had to show him these, went down to me telling him to check his CCTV in the car park that would show us leaving at 8am (when the charge was at 8.30am that day) - I have never experienced being charged in this way (may have something to do with no proof needed of room number when ordering - so anyone can just say any room number when ordering!) - we paid for extra hours on checkout day till 4pm - construction noise started again at 7.30am - so I sent an email to duty manager (who replied and said she would pass it on to the duty manager for that day), when checking out, I told the manager that I was still waiting for his reply to my noise complaint from 7.30am, he says to me that he only started at 3pm - no apology, just dismissed (to the prior manager's credit - re the noise the day before, she gave us 3 free days parking) - no acknowledgement for water being cutoff for 4-5 hours on the Tuesday being the 1st working day after Easter - they sent a notice on the day water was cut calling it an emergency that was planned for between 11am and 3 pm that just happens to be between checkout and check in times - I expect this was planned, expecting that the water would be back on at 3pm, my daughter used the toilet only to find no water at around 3.30pm - contacted manager, she said should be on - assured me she was informed it was on, then discovered our room phone was faulty, so she sent maintenance who fixed it (someone had turned the ringer off) - only thing, the guy she sent stank of alcohol (it was by then 4.30pm on the Tuesday after Easter Monday - so he must have had a big weekend and maybe some at lunch) - i told manager at checkout on 3 April (the aggressive one) - that we won't be back - he showed no reaction (so did not care)- this was our 2nd stay at this hotel - as we last stayed Easter 2023 - definitely avoid - on the good side, the hotel cleaners are friendly and the breakfast is good and the room we stayed in while very nice, had no drawers for packing away clothes - we stayed 5 days 29/3/24 to 3/4/24

Dear 172Rodg, I hope this response finds you well. Thank you kindly for taking the time to deliver us with this insight from your recent stay at Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. Your comments and thoughts are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Furthermore, Would you be kind enough to reach out to me to further discuss your recent stay as I wasn’t able to identify your reservation? We appreciate you sharing your concerns and hope that you will give us the opportunity to better host your accommodation needs in the near future. I look forward to speaking with you. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach H1656-gr@accor.com 02 9556 5111

Unacceptable Noise..

トリップアドバイザーの評価 1.0/5

Carole J トリップアドバイザー認証口コミ

Booked for Family Reunion, with family flying in from overseas & interstate. Very loud Jack Hammer noise and vibration going all day Thursday and Friday. Totally unacceptable.. Ruined our stay.. Not Told that hotel was under "MAJOR WORK" when booked.

Dear Carole, Thank you so much for taking the time to leave with us your feedback regarding your stay at the Novotel Sydney Brighton Beach. We sincerely apologise to hear that we did not meet your expectations with this stay, rest assured we have taken on board this feedback as we identify these areas for improvement & your feedback will certainly be shared with Senior Management for follow up. I agree there are times when guest are unable to see the renovation information easily on 3rd party websites, and you would agree we do not control where and how much information gets placed. However transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest make informed decision to reserve a room. I just checked again and found this information is visible under property information. Furthermore, we do endeavour to email such critical information to our valued guests prior to arrival. We apologise for the noise & we hope to welcome you once again in the near future to experience everything the Novotel Sydney Brighton Beach has to offer. If you would like to further discuss your stay, please feel free to contact me 9556 5111. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

What a Gem.

トリップアドバイザーの評価 5.0/5

Expert_Traveller_007 Couples - トリップアドバイザー認証口コミ

What a gem ! Fantastic Resort style Hotel. Great staff. Fantastic Suite Great bed. Great facilities. Fantastic Pool and Spa area. Great Views over bay & Airport. Very close to Airport. Great beach directly over the road. Absolutely fantastic Resort Style Hotel if you don't want or need to be right in the Sydney CBD We will hopefully return to very soon for longer stay and holiday.

Dear Ray, I hope this response finds you well & absolute pleasure speaking with you this morning. I wanted to uitilise this moment to once again thank you for your lovely review & ongoing loyalty to the Novotel Sydney Brighton Beach. The staff & I truly delighted to heart that you enjoyed our newly renovated facilities, rooms and our hotel as it truly touches our hearts when our hospitality and effort is appreciated. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, loyalty and we hope to see you again soon for another magnificent journey with us. I look forward to welcoming you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。