ノボテル アネシー サントル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,674 件のレビュー

ベストレートをお約束
ノボテル アネシー サントル - Image 1
ノボテル アネシー サントル - Image 2
ノボテル アネシー サントル - Image 3
ノボテル アネシー サントル - Image 4
1 Place Marie Curie, 1 Avenue Berthollet, 74000 アヌシー, フランス

説明

ホテルのその他の情報

  • アヌシー湖と旧市街まで徒歩5分です。

  • レストラン&バー「Craic」 - ペタンクコート付きの広いテラス

  • コントロールルームを備えたコンファレンスホールと、自然光が差し込む11のミーティングルーム

  • 屋根付き専用駐車場（有料）

  • お子様も当ホテルにご滞在いただけます：ファミリールーム、無料の朝食、ベビーベッドの貸し出し

当ホテルの客室

ホテル所在地

ノボテル アネシー サントル

1 Place Marie Curie, 1 Avenue Berthollet
74000 アヌシー
フランス

GPS:45.903099, 6.12251

電話番号
ファックス +33 4 50 45 50 68

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Craic

店舗を構えるノボテル アヌシー アトリウムの全面改装中にデザインされたCraicは、アヌシーの中心街の新たな活気あるスポットです。才能あふれる若きレストランシェフのMathieu Lavilleがモダンなお料理をお届けします。

予約する

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,674 件のレビュー

トリップアドバイザーの評価  3.5/5  370 件のレビュー

Outrageous poor manager double charge with no returns, incompetent to the core

トリップアドバイザーの評価 1.0/5

wanderingpapillon ファミリー - トリップアドバイザー認証口コミ

We checked in to Annecy on Sunday. We had already prepaid for our rooms and told the lady at the check in that this was the case twice. She insisted that we didn’t, so we paid again because there was a marathon going on in the city and hotels were booked full. That day we called our third party agency that had booked this hotel for us and they confirmed that everything had been prepaid and that the hotel told them they would return the fees to us once the manager came in on Monday. On Monday morning, at checkout we confirmed again with the hotel that they were aware that we were double charged and would take care of it that day. Today, on Wednesday, we still had received no news and our third party agency called them again and said the hotel was still checking on the case and hadn’t began any return fee proceedings when they knew we had been double charged days ago. This is absolutely unacceptable behavior and I have never seen such incompetency in management in the roughly thirty countries I’ve been to.

Can’t check into hotel until 5pm

トリップアドバイザーの評価 2.0/5

rock203 Couples - トリップアドバイザー認証口コミ

Negatives Cannot check in til 5pm so be warned we have never experienced this late check in all our years of travelling Staff really weren’t that friendly at front desk on check in thought being gold Accor members you could check in earlier but NO…. We had a constant sound of running water coming from the aircon in the wall of our room, I rang about the running water sound and asked to move rooms they didn’t ring back for 45mins but we did get a room change. Trains sound was like thunder as our room was above the railways tracks ( most of the rooms are above the tracks) Avoid this hotel we always stay in Accor hotels normally the Mercures should have done that never again will I pick a Novotel Door card kept failing, we would get to our room on the 5th floor and have to go back down to get it sorted happened 3 times and for our sons room as well. Positives…… We got an upgrade to an executive room instead of a classic slightly bigger and had a seat in it. Restaurant and food downstairs was nice and so was our young waiter.

Novotel Train Station...

トリップアドバイザーの評価 1.0/5

J P トリップアドバイザー認証口コミ

If you are looking for a true peaceful four star hotel, this is not it at all. The rooms are noisy, my baby couldn't sleep. I wished I had left, but there was no goodwill due to the lack of information on the site about the faults of the hotel. Apparently, it is known and they take advantage of it. In summary, to have less noise, it is necessary to choose the sixth floor and of course an executive room. In short, avoid. I couldn't cancel, but they offered a higher room with less noise. Still problems when moving with the suitcases.

VERY POOR EXPERIENCE

トリップアドバイザーの評価 2.0/5

Gorey12 トリップアドバイザー認証口コミ

This is a hotel I would definitely NOT stay at again. The main positives about this hotel is its location and is very central to the main town only five minutes away. The hotel was also good enough to provide me with an upgraded room as well. I would also compliment the friendly manner in the way Roxane ( the manager on the day) dealt with me, I have no complaints about her. I have travelled over Europe and I'm NOT one of these people that would complain over every little issue but this trip was booked for my wife's 60th birthday so I wanted it a bit special. Here are the NEGATIVE issues: 1. The main issue is the temperature, the room temperature will not go below 24° ( as already mentioned in another post on tbe 30th June 2023 on TripAdvisor).this person also complained and the way the company responded was to just put out a standard response as explained to me by Roxane the Manager. However, nothing was done as the same thing occurred two weeks later by myself. After a long day travelling and unpacking we too could not get the air conditioning to work properly. They sent up someone to the room an hour after they said they would come, only to say that an engineer would have to fix it. We moved to another room on the 6th floor and found that from 24° it went to 23°, whoopee! We never slept that night as it was far too warm despite setting the air conditioning to its lowest setting of 10°. 2. The following morning I wanted to speak to a manager (Saturday), but they don't work weekends so I had to wait till Monday to get any sort of dialogue with someone and eventually spoke to one of the directors Fabrice Gratreaud. 2. We went to breakfast the following morning only to find that there was no fresh fruit in the bowl, when asked if there was any I was told that there was no delivery on a Saturday. My suggestion woukd be that if you are going to eat on the hotel, get there early as some of the items go and not replaced. 3. I went to get some cheese only to find that there was two flies sat on some if the pieces ( probably laying its eggs for tbe next customer). Seriously though, none of the food is covered at all with a lids so flies continuously end up on it. 4. My wife went to tbe toilet in tbe reception area after breakfast only to find no toilet paper or soap. 5. After explaining my predicament to Roxane, she said that she would refund the breakfasts for the four days we were there which was £€36 per day for a couple and stated that she would refund us the four days which amounted to €144 Euros. On our last day I asked for the receipt of the refund only to discover that €60 was refunded. I then asked to speak to Roxane who was on a day off, but instead spoke to another manager covering called Mathilda. She stated that she would have to contact someone else about the issue. Eventually, the answer came back which was that they were refusing to refund any further monies back. Let's see now, if I get a generic email back, or a bespoke one dealing with the issues raised. Either way, the hotel needs to improve its standards as in my opinion is certainly not worth a 4 star rating.

Good experience for me!

トリップアドバイザーの評価 4.0/5

SammySeal ビジネス - トリップアドバイザー認証口コミ

Very friendly staff at front desk and at breakfast time. The hotel is very clean, rooms are clean and very nice, and breakfast buffet was very yummy. The location is convenient and a short walk from the Old town. Some things to be aware of: Be careful of the room that you may be given if it is on a lower floor and right over the railway under the hotel. When I first checked in, I was given one of these rooms (might have been 306?), However, before even setting my luggage down, the train rolled through and shook the whole room. I asked the very friendly front desk person (Lucile) if there was another room and she accommodated, by switching me to a room at the end of the hotel. The room was quiet, and was a very nice room. Next, be aware that if you are driving to the hotel for the 1st time, there is no temporary parking area in front of the main entrance, for unloading and check in, as you find at 99 percent of all hotels. You must drive down into the underground garage, go up to the card swipe station, press the intercom button, and they will let you into the garage. Lastly, the parking garage was a bit tight to navigate. My coworker actually scrapped the side of her rental car the first time she pulled in. There is a fee for the hotel parking. An alternative parking is available right next to the garage doors, on the right, which is for the train station. Another coworker of mine used this parking and it is easier to navigate.

Dear Sammy, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately for the floor it depends on the room type you've booked. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wynnona de la réception du Novotel Annecy Centre

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 930 件のレビュー 7.6/10 ロケーション
  • 1,021 件のレビュー 7.1/10 客室
  • 1,025 件のレビュー 8.7/10 サービス
  • 7 件のレビュー 9.1/10 インターネット
  • 500 件のレビュー 7.6/10 朝食
  • 359 件のレビュー 7.4/10 清潔さ
  • 231 件のレビュー 3.4/10 お値打ち度
  • 91 件のレビュー 9/10 バー＆飲料

Powered by Trustyou

周辺の他の施設

アヌシーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。