ソフィテルルクセンブルクヨーロッパ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,459 件のレビュー

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ソフィテルルクセンブルクヨーロッパ

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 ルクセンブルク
ルクセンブルク

GPS:49.621782, 6.145345

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  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,459 件のレビュー

トリップアドバイザーの評価  4.5/5  1,292 件のレビュー

2023エクセレンス認証

A good hotel but would consider alternatives if I returned to Luxembourg

トリップアドバイザーの評価 4.0/5

Catherine L ファミリー - トリップアドバイザー認証口コミ

A nice hotel in the business district. The rooms were spacious and well appointed and the hotel was close to free transport. The staff were ok, some helpful and polite while others were a bit rude. On the second day of our stay the whole hotel smelled of sewerage which was very unpleasant and no explanation was given.

Dear Catherine L, Thank you very much for your nice review on TripAdvisor. We appreciate your feedback and your perfect point out to local free transportation will be useful to other guests, finding our hotel appealing to them. We do sincerely apologize for any inconveniences caused. We had recently a deep cleaning of our lobby water fountain and we assume that the used cleaning products caused the smell. We are sorry. Please rest assured that our staff members are all offering the best hospitality service but we will take your constructive feedback into consideration in order to improve our services for you. We hope having soon the pleasure of welcoming you back with us. Best regards, Fernando Lopez Lens Area General Manager Sofitel

Incredible surprise and gift!

トリップアドバイザーの評価 5.0/5

jownmirhan トリップアドバイザー認証口コミ

This is the first time we had book a Sofitel hotel and it didn’t disappoint us. My family really love this hotel — from friendly staff, good customer service, big hotel room and the complimentary mini bar. It is indeed the best choice for us to celebrate our 15th year wedding anniversary. I would like to highlight the things we love in our stay: (1) the customer service we have experienced is very commendable from check-in to check-out. They are very friendly and always asking how can they help and you can feel the sincerity to help out. (2) the room is perfect for the family of three with a big extension room which serves as the seating/living area. If you like to hang out in your room and have some food to enjoy, the room is perfect choice to enjoy your favourite meal as the room comes with a dining table which can approximately 4 persons (3) the location of the hotel is perfect and very accessible to everywhere (transportation, mall, shopping, and restaurants). It only takes few minutes to the centre if you will take the T1 tram (well, transportation in Luxembourg is free anyway) (4) the gift and complimentary room upgrade. This is what we really appreciate and made our whole stay incredible — they have given as a token to celebrate our 15th year wedding anniversary and a personalised note from them. We really appreciate their effort! Room: We were given a suite room which has a separate bedroom and a living/dining room. Both rooms have a television installed which you can also connect using chrome cast / screen mirroring. Toilet/Bathroom: The bathroom is quite big which contains the bathtub and a separate shower area. The toilet is also separated from the bathroom and located near the main door. The bathroom amenities are also provided — e.g. body lotion, cotton buds, shower caps, cotton pads etc. They also provide bathrobes and free slippers. Breakfast: Your typical European breakfast :-| One thing to note about their breakfast is how they support sustainability and how they would like to minimise food waste. I think this is a good initiative! Staffs/Customer Service: Two thumbs up for a very good customer service and very friendly staff — both in the reception, house keeping and in the breakfast. Freebies: Complimentary mini bar — 3 cans of soda and 2 bottles of water (still and with gas) Additional bottles of water are also provided inside the bedroom Espresso coffee machine which contains variety of coffee capsules — choice of decaf is available For tea lovers, they have also good choices of teas enclosed in recycled tea bags (sustainability) What is missing? According to my son who enjoys swimming, it could be a perfect hotel for a family who loves staycation only if there is a swimming pool :-) The television in the living room is not configured to be connected with chrome cast / screen mirroring. :-( Are we going back? It is our first time to stay but it would definitely not the last!

Dear jownmirhan, Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Indeed, as you described, we do our utmost in each of our services to offer you a unique and memorable moment. However, we are saddened that our lack of a swimming pool disappointed your son, our concierge team would have been happy to recommend one to you for example. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future. Yours sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Superb service, accomodations, and amenities, 15 min. by tram from the city center

トリップアドバイザーの評価 5.0/5

christophert761 トリップアドバイザー認証口コミ

This is a first-rate hotel with excellent service and amenities. Although the hotel location felt a bit isolated from the city center at first, the (free) tram/public transport whisked us from the hotel to the center in less than 15 minutes. The hotel is also across the street from the Philharmonie which has an excellent concert program (our stay overlapped with New Year's Eve; the orchestra was performing Beethoven's 9th). The front desk staff was extremely helpful (MATHILDE was especially informed and helpful throughout our stay). The only (relatively minor) problem we had was finding the hotel in the first place; we took a taxi from the train station and neither the driver nor either one of us could figure out where to enter the hotel (helpful hint: the unassuming entrance is to the right side when turning in from the main street/tram; there's no driveway, porters, etc. and isn't the type of entrance you'd expect from a hotel of this caliber). Overall, it was a wonderful and very festive stay. Highly recommended.

Dear christophert761, First of all, we would like to thank you for have taken of your precious time to write us this review concerning your stay at Sofitel Luxembourg Europe. We are delighted to hear that you had a superb stay in our establishment, thanks in particular to our marvellous service and our fabulous rooms. We are located in the Kirchberg district, which is the economic centre of Luxembourg, but the city center is easily accessible thanks to the free public transport in Luxembourg. Also, we are sorry that your arrival was complicated, but our concierge team is always available to help you. We are looking forward to welcome again during your next visit in Luxembourg and remain at your entire disposal to organise it. Kindest regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Great Hotel in Lux City

トリップアドバイザーの評価 5.0/5

AaronS0421 Couples - トリップアドバイザー認証口コミ

Overall we had an excellent stay at this hotel. The room was a bit on the larger size compared to other European hotels and everything was on point. The hotel itself seemed a bit quiet and low key. Not in a bad way but just noticeable. As far as location it is most definitely outside the heavily trafficked areas of the city. That said, the city rail tram stops within a 5min walk of the front door. If you’re craving being in the middle of everything then this is not for you. But if you want newer and quieter then this is a great choice. One other tip-while this is in a much newer section of town, if you look closer you can find good restaurants and stores within a short tram ride. If we do return to Lux City this will be our choice.

Dear AaronS0421, Thank you for taking some of your precious time to tell us about your experience following your stay at the Sofitel Luxembourg Europe. It is a real pleasure for us to receive such compliments, in our hotel, we place the well-being and satisfaction of our guests at the heart of our concerns. Indeed, we are located in the Kirchberg district, which is fairly new, but it is starting to have everything you need (restaurants, bars, cinemas, etc.) and the city centre is very easy to get to, particularly thanks to the tram, which is also free in Luxembourg. We are looking forward to welcome you again during your next visit in Luxembourg. Best regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Mindblowing

トリップアドバイザーの評価 5.0/5

Sunil_Maroo_Mumbai トリップアドバイザー認証口コミ

Excellent Service. The receptionist, Ms Kasia, and the concierge, Mr Maxime, were extremely helpful. They gave us everything extra we asked for and solved all our problems during the stay—7-star service. Concierge Hicham was very cooperative. He made all the arrangements to pick us up and arrange for a porter at the railway station when we arrived.

Dear Mr Maroo, First of all, we would like to thank you most sincerely for taking some of your precious time to tell us about your experience at the Sofitel Luxembourg Europe. We are delighted and honoured to receive such compliments about the quality of service you received from our "Ambassadors". Indeed, we do our utmost day after day to offer you a service of impeccable quality, because your satisfaction is our greatest reward. We'll be sharing your comments with our teams, and especially with Kasia, Hicham and Maxime, those will give us extra motivation to continue improving the quality of our services. We hope to have the opportunity to welcome you again during your next visit to Luxembourg and remain at your entire disposal to organise it. Kindest regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

との提携 TripAdvisor

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  • 157 件のレビュー 9.7/10 清潔さ

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