ノボテルラヨーンリムペー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 917 件のレビュー

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4/5 Moo 3, Pae Klaeng Kram Road, CHARK PONG KLAENG, 21190 ラヨーン, タイ

説明

ホテルのその他の情報

  • すばらしい屋外プール2面

  • スパ施設とフィットネスセンター

  • オールデイダイニングのレストラン2軒

  • お子様も毎日楽しめるパッケージ、MyKidsもご用意しています

  • MyGlassパッケージでお飲み物を心ゆくまでお楽しみください

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ホテル所在地

ノボテルラヨーンリムペー

4/5 Moo 3, Pae Klaeng Kram Road, CHARK PONG KLAENG
21190 ラヨーン
タイ

GPS:12.631469, 101.542163

電話番号
ファックス +66 33 010 111

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  917 件のレビュー

トリップアドバイザーの評価  4.0/5  1,012 件のレビュー

Nice and pleasant stay

トリップアドバイザーの評価 5.0/5

jubechatchanan ファミリー - トリップアドバイザー認証口コミ

Thank you to FOM and all the team for giving great experience. I love your nice talk and all the members that give us the convenient. Check in counter was quite crowded but Front office manager comes to help me check in. I’m so grateful to spend my holiday here.

Not related hospitality standards and brand

トリップアドバイザーの評価 1.0/5

levB2 ファミリー - トリップアドバイザー認証口コミ

Greatly disappointed us. There is absolutely no control over the safety of vacationers and rules of hospitality. At about 11 pm some guests persistently tried to get into our room (where, by the way, there were two small children). After several attempts to get into our room, I had to open the door and find out what was going on. I was surprised that in front of me stood a crowd of Thai guests and a hotel service employee. For some reason they decided that we were occupying their room. I tried to argue that we have been living here for three days and that this is our number 327. They left, but a minute later they started knocking again and trying to enter. I opened the door again and said that there were small children here... this went on 4 times. At some point, a woman from the crowd said that she should go to my room and find her things that she left here. My beliefs had no effect on her. The hotel employee stood nearby and was silent. I was forced to let this persistent lady into my room. She checked everything, didn’t find her things and left…. At the moment I explained this case to the receptionist.. she said that GM hotel already knew about this case and soon will connect me… unfortunately nobody during the day didn’t contact me and explained that was wrong last night… I visited many countries in the world and now how hotels care about the hospitality standards. Unfortunately this is not related to Novotel Rayong Pae Resort

Dear levB2, Thank you for staying with us at Novotel Rayong Rim Pae Resort. I appreciate your detailed feedback on your stay experience, and I would like to assure you that we do take our guest safety very seriously. As I have investigated, indeed there was another client under alcohol influence, who got confused about their room, and was knocking your room. Our housekeeping lady was trying to prevent them from knocking and disturbing you, as she was alerted by the night manager. She was waiting by your door for the security team to deal with the guest. Unfortunately, you opened the door before the security team arrived. I understand that this is very disappointing, and as a parent I can relate to how you feel. If I may suggest, for your personal safety, should this occur at any hotel, not to open the door and wait for the security team to arrive to deal with the disturbing guest - please be assured that we have security procedures for such cases and we do protect our clients. I am very sorry this happened to you, and I meant to speak to you upon check-out. Unfortunately, I had a personal accident and had to go off-duty at the time of your check-out - my apologies for that. Thank you again for staying with us. Warm regards, Olga Gergenkop General Manager

快適な設備

お客さまの声 4.0/5

Nd ビジネス - 確認済みレビュー すべて

清掃が行き届いている

The review 2 of 5

トリップアドバイザーの評価 2.0/5

Robert Š Friends getaway - トリップアドバイザー認証口コミ

Hey, With my group we come today at the dinner. Nine persons for one table. Dinner was smaller portion per person. Table are so small, that food com all over the place. Than come in room and towel in bedroom are only one small. Best regards, Robert

Dear Robert, Thank you so much for your feedback. I am glad that we received it while you were still staying with us, and we had an opportunity to fix the issues you mentioned. Hope you had a lovely stay with us - and please accept my sincere apologies for the inconvenience. Warm regards, Olga Gergenkop General Manager

A good hotel under a bad management.

トリップアドバイザーの評価 1.0/5

andreiiiiiii ファミリー - トリップアドバイザー認証口コミ

Due to the dangerous doors of the main entrance to the hotel, I was seriously injured in this hotel, but the general manager pretended as if nothing serious had happened. p.s. The breakfast and the gym don’t meet the standards of Novotel. The cleanliness of the hotel leaves much more to be desired.

Dear Andreiiiiiii, Thank you for staying with us. I sincerely regret to learn about the incident you experienced during your recent stay at our hotel, and I appreciate you taking the time to share your concerns. The safety and well-being of our guests are of utmost importance to us, and we are truly sorry for any discomfort or inconvenience you may have experienced. Upon reviewing the details of your incident, we understand that you had a collision with our glass partition near the main entrance. We genuinely empathize with your situation and appreciate that you felt upset by this. Our team members immediately responded by offering assistance, including first aid kit and a cold towel. Unfortunately, we did not have a chance to offer you any further assistance on-site, as the taxi that you have been waiting for arrived at that moment, and you and your family left the hotel. Later, when you send a follow-up emal to me and my team, I asked if you needed any further assistance from our side. Unfortunately, I did not receive you response. Please do reach out if you need any assistance - via email or via phone number. We take all guest feedback seriously, and we would like to assure you that we continuously assess and enhance our safety measures. Your comments regarding the doors and cleanliness of the hotel are noted, and we will address them promptly to ensure the satisfaction of our future guests. Thank you again for your feedback, and please reach out if you need any assistance. Best regards, Olga Gergenkop General Manager

との提携 TripAdvisor

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