Novotel Dakar 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 489 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Private, secure car park and free WiFi

当ホテルの客室

ホテル所在地

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

GPS:14.668828, -17.426773

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

La Calebasse

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  489 件のレビュー

トリップアドバイザーの評価  4.0/5  955 件のレビュー

2023エクセレンス認証

Better than expected

トリップアドバイザーの評価 4.0/5

Luv2TravelFarNWide トリップアドバイザー認証口コミ

Nice rooms, with small fridge, safe, bottled water, but minimal toiletries. Shampoo, conditioner, shower gel, but the lotion bottle was empty. Nice buffet at breakfast and dinner, but they don't necessarily open at the appointed time, so don't count on an early breakfast. The indoor bar isn't staffed consistently with experienced staff. Makes it a "hit or miss" situation. There's also a pool bar, but didn't go to that one. Overlooks the ocean, and is within walking distance of a major supermarket, as well as other hotels and restaurants along the shore line. You have to exit the hotel thru a back gate to get there, but easy to do and to get back in.

Dear Luv2TravelFarNWide, Thank you for taking the time to share your experience at Novotel Dakar. We are pleased that your stay with us was better than expected and that you enjoyed our room amenities such as the small fridge, safe and bottled water, as well as the breakfast and dinner buffet. At Novotel Dakar, we strive to provide a memorable experience for all of our guests and are constantly looking for ways to improve our services. We apologize for any inconvenience regarding the minimal toiletries or inconsistent bar staff. We value all feedback, and thank you again for taking the time to share yours. Sincerely, Aby Myriam POUYE

Great breakfast buffet, outdated rooms

トリップアドバイザーの評価 3.0/5

Wine Travel G トリップアドバイザー認証口コミ

I stayed at Novotel for five nights in October. The lobby gives the impression of a classy hotel, but the rooms are in serious need of updating. It looks like the bathrooms have been renovated, which is great, but the rooms themselves are small and worn out. The in-room dining menu was extremely limited in vegetarian options. Laundry service and the breakfast buffet were great. All of the male staff at the front desk were friendly and helpful, the female staff - not so much. There is an ATM in the hotel by the front desk, which was convenient. Overall good but wouldn't stay again.

Dear JasmineD, Thank you for your review and valuable feedback. We are glad that you enjoyed the breakfast buffet and the helpful staff at the front desk. We regret that you found the rooms outdated and with limited vegetarian options in the in-room dining menu. At Novotel Dakar, we strive to offer our guests a comfortable stay with modern amenities, exemplary service, and exceptional dining experience. We take all feedback seriously and use it to continuously improve our services. We hope to have the chance to welcome you back so that we can demonstrate this commitment to excellence. Warm regards Aby Myriam POUYE

Disappointing stay - humidity in rooms, felt outdated

トリップアドバイザーの評価 3.0/5

Meraj C トリップアドバイザー認証口コミ

I picked Novotel because I thought Ibis was going to feel cramped and outdated... turns out that's what Novotel delivered Old TV, no USB plugs, humidity-filled rooms, horrible DJ playing "music" during one of the nights It gets the 3 stars because staff were kind, no hassle in arranging airport transfers, and nice live music during one of the nights. Time to renovate Novotel...

Bonjour Meraj C'est avec une attention particulière que nous avons pris connaissance de votre commentaire suite à votre expérience au novotel Dakar. Les points soulignés seront traités avec précaution. Nous vous présentons nos sincères excuses pour votre expérience au novotel Dakar. Nous vous remercions pour votre appréciation de notre personnel et n'hésiterons pas à leur transmettre le message. A bientôt pour une nouvelle expérience. Cordialement Aby Myriam POUYE Service qualité

The hotel is completely DISHONEST

トリップアドバイザーの評価 1.0/5

scapa a トリップアドバイザー認証口コミ

Upon check in the hotel charged 100 EUR as a deposit against expenses, promising to refund it upon check out. I did not incur any expense, in addition to the room, which was charged separately. At check-out, I was told that the charge was refunded but it was not. A few days later I noticed that the charge was not refunded. After nearly 2 months, despite countless emails, the hotel has NOT refunded the charge, despite admitting that it should be refunded. The only word that I can find for such behavior is fraud. Novotel Dakar seriously damages the brand name of Novotel and Accor.

Dear Scapa Thank you for taking the time to share your experience with us. We apologize for the late responses. I am sorry that your experience did not meet your expectations; please allow me to offer you my sincerest apologies. Your refund request is currently being processed by the bank. Please be assured that we are taking the appropriate steps to resolve the problem and prevent any recurrence. We thank you for sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future.

好立地

お客さまの声 4.5/5

匿名 ビジネス - 確認済みレビュー すべて

綺麗で快適でした

Masayuki Y. 様 この度は、Novotel Dakar でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 98 件のレビュー 8.9/10 ロケーション
  • 198 件のレビュー 5.2/10 客室
  • 675 件のレビュー 9.1/10 サービス
  • 15 件のレビュー 7.8/10 インターネット
  • 293 件のレビュー 8.4/10 料理
  • 85 件のレビュー 7.4/10 朝食
  • 85 件のレビュー 4.3/10 快適さ
  • 74 件のレビュー 6.8/10 清潔さ

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