Raffles Makkah Palace 5 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 1.408 recensioni

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Descrizione

I plus dell'hotel

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Le nostre sistemazioni

Posizione dell'hotel

Raffles Makkah Palace

King Abdul Aziz Endowment, PO Box 1281
21955 LA MECCA
Arabia Saudita

Coordinate GPS:21.429729, 39.828369

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Bar
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  1.408 recensioni

Giudizio TripAdvisor  4.5/5  2.191 recensioni

Poor service

Punteggio Tripadvisor 2.0/5

Maitha A Recensione certificata TripAdvisor

The hotel was positioned in a prime location and offered excellent dining options, although it was noted that the room cleanliness did not meet expectations. Regrettably, the SPA facilities did not meet the standards typically associated with a 5-star establishment, and the level of service provided was subpar. Despite the high cost of accommodation, the service quality did not align with the anticipated level of excellence. Upon lodging a complaint with management regarding the unsatisfactory service, no remedial action was taken to address the issue. We will never be back to this hotel again

Dear Ms. Maithaa, Thank you for your feedback about our buffet and location in the heart of Makkah, which is one of the privileges that we are proud of. Your comment about the suite cleanliness, service, and SPA facilities has been taken into action and it’s been forwarded immediately to the concerned department as we’re always working on developing our services. We would be glad if you kindly sent us your contact number and email in a private message to communicate with you. Looking forward to serving you again soon.

One of the best views of Kaaba

Punteggio Tripadvisor 5.0/5

Azean_Y In famiglia - Recensione certificata TripAdvisor

The hotel's prime location, with its breathtaking view of the Kaaba, offered a soul-stirring backdrop for our pilgrimage. The proximity to the mosque made our daily prayers and visits effortless, allowing us to immerse ourselves fully in the spiritual ambiance. Having stayed at another hotel nearby last year, the service at Raffles also surpassed our expectations. The staff went above and beyond to cater to our needs, ensuring we felt welcomed and cherished throughout our stay. From the refreshing Zam Zam water to the delectable assortment of sweets and fruits, every detail was thoughtfully curated to enhance our experience, albeit consistency on these perks could be improved. We love that Karak and Moroccan mint tea were available for breakfast/sahur. It’s to be noted that the range of food served for sahur was better than the usual offering for breakfast. Hope the former could be maintained though. While our initial room boasted a magnificent view of the Haram, the switch to a Panoramic Kaaba view room proved to be a minor hiccup. Despite a communication breakdown between staff teams resulting in repeated checkout inquiries, the attentive staff promptly remedied the situation and facilitated our requested room change. The Panoramic Kaaba view room is worth every penny especially particularly for my mother, whose mobility was limited during our trip. Equipped with an in-room speaker, the Panoramic Kaaba view room allowed my mother to engage in prayer effortlessly while gazing upon the majestic Kaaba. Overall, our stay at Raffles was nothing short of extraordinary. With its unparalleled views, impeccable service, and commitment to guest comfort, it truly embodies the essence of hospitality. We look forward to returning for another spiritual retreat in the near future.

Dear guest, Thank you for your experience with us. We are pleased that you enjoyed our room facilities, view, and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We will surely redirect your positive feedback to the staff personally. Regarding the room, we will take it into consideration to prevent similar occurrences in the future. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We look forward to welcoming you again soon.

Ramadan Umra

Punteggio Tripadvisor 5.0/5

Ahmad Z Recensione certificata TripAdvisor

Ramdan umra we spent in this hotel and every thing was good,we enjoyed the buffet during Ramadan eftar and sohoor the staff of this hotel were professional and easy dealing the buffet staff were helpful and smiling and working hard to satisfy everyone

Dear Mr. Ahmed, Thank you for your kind review. We are glad that you liked our staff service, Iftar and Suhoor buffet. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

Excellent hotel

Punteggio Tripadvisor 5.0/5

elfituri Recensione certificata TripAdvisor

It is a super deluxe hotel, that is excellent in everything; suites, cleanliness, all staff, all services & high quality food. Buffet breakfast is great. Next to Haram. Strongly recommended when cost is affordable.

Dear guest, Thank you for your feedback about our location in the heart of Makkah, which is one of the privileges that we are proud of. We are glad that you liked our services, suite, cleanliness, buffet, food quality, and staff service. We aim to provide a comfortable spiritual experience for all our guests. It was a pleasure to serve you, and we are waiting to see you again on your next visit to Makkah.

molto bene soprattutto il grande responsabile Chakeri così gentile disponibile per qualsiasi momento grazie

Punteggio Tripadvisor 5.0/5

leilae551 Recensione certificata TripAdvisor

Molto bene grazie soprattutto al grande responsabile Chakeri che è stato così gentile disponibile a raccogliersi come una famiglia soprattutto così affettuoso sentirsi come tua casa per tutta gente che passa grandi momento religioso di umra ma così gentili unico Consiglierei a tutti perché ho una posizione meravigliosa grazie sig Chakeri

Caro ospite, Possa Allah accettare le tue preghiere. Grazie per averci dato una valutazione ideale e per aver consigliato il nostro hotel ad altri viaggiatori. Siamo lieti che ti sia piaciuta la nostra posizione in prossimità di Al-Haram Al-Sharif. Abbiamo scelto questo sito appositamente per offrire ai nostri ospiti la vista migliore e l'ingresso più vicino al Masjid Al-Haram per vivere un'esperienza spirituale distintiva. Siamo lieti che abbiate apprezzato la nostra ospitalità. Reindirizzeremo il tuo gentile messaggio al signor Chakeri. Non vedo l'ora di darvi il benvenuto di nuovo presto.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 344 recensioni 9.5/10 Posizione
  • 481 recensioni 7.7/10 Camera
  • 1.123 recensioni 9/10 Servizio
  • 6 recensioni 8.6/10 Internet
  • 190 recensioni 7.9/10 Atmosfera
  • 185 recensioni 8.7/10 Colazione
  • 171 recensioni 7.1/10 Pulizia
  • 132 recensioni 3.8/10 Rapporto qualità/prezzo

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