Hotel – Swissôtel Merchant Court
Swissôttel hotel Swissôttel hotel

Swissôtel Merchant Court

i nostri hotel AccorHotels
4.5/5 6.531 recensioni
Tutti gli alberghi in Singapore
  • L'hotel è dotato di WIFI WI-FI/Accesso internet
  • L'hotel serve la colazione Colazione
  • L'hotel è dotato di bar Bar
  • L'hotel è dotato di parcheggio Parcheggio
  • L'hotel è dotato di ristorante Ristorante
  • L'hotel è dotato di aria condizionata nelle camere Aria condizionata
Controlla i prezzi
Miglior prezzo garantito Come funziona?
Da
Da 187.50 SGD Tariffa non socio
Da 187.50 SGD Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
0.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
Controlla i prezzi

Servizi in hotel e nei dintorni

Check-in dalle 15h00
Check-out fino alle 12h00
Servizi a pagamento

Servizi e informazioni pratiche

  • WI-FI/Accesso internet
    • WiFi nell'hotel
    • WiFi in camera
  • Parcheggio
    • Parcheggio interno privato
    • Parcheggio illuminato
  • Bagno per persone diversamente abili
  • Hotel non fumatori
  • Aria condizionata
    • Aria condizionata
    • Regolazione automatica dell'aria condizi
    • Aria condizionata

Svago e attività

  • Piscina esterna non riscaldata
  • Sala fitness 24 ore su 24
  • Benessere
    • Idromassaggio
    • Massaggio (Servizi a pagamento)

Ristorazione

  • 2 ristorante/i
  • 1 bar

Servizi business nell'albergo

  • 5 sala/e riunioni
  • Hotel per conferenze
Vedi tutti i servizi

Posizione dell'hotel

Le nostre camere

Le 476 camere e suite in stile contemporaneo per non fumatori dell'hotel offrono WIFI gratuito e sistemazioni di lusso per clienti in viaggio d'affari e di piacere.

  • 476 camere
  • Hotel non fumatori
  • Baby bed
    • Aria condizionata
    • Mappa per uscita d'emergenza
    • Regolazione automatica dell'aria condizi
    • Baby bed
    • WiFi in camera
    • Finestre apribili
    • Bollitore per caffè / tè
    • Minibar
    • Allarme fumo udibile
    • Accesso con chiave magnetica
    • Catenella sicurezza alla porta
    • Sprinkler antincendo in camera
    • Spioncino
    • Informaz. d'emergenza in camera
Attrezzature nelle nostre camere

I nostri bar e ristoranti

Vedi tutti i ristoranti
Vedi tutti i nostri bar e ristoranti

Le tue riunioni ed eventi

4.5/5 Valutazione AccorHotels Basata su 6.531 recensioni

Le recensioni dei nostri clienti per Swissôtel Merchant Court

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più
Recensione certificata AccorHotels
Pompeo Coppie - 04/06/2018
« Splendido hotel per un relax totale in una città estremamente facile »

Hotel molto elegante con ottimi servizi. WiFi accessibile in qualsiasi punto, stanza bella e spaziosa, dotata di tutte le possibili attrezzature compresi accappatoi, asse e ferro da stiro etc.. Prima colazione molto ricca con buffet occidentale cinese e tailandese. Posizione dell'hotel centralissima e fascinosa sulla sponda del fiume.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Olivia Coppie - 03/05/2018
« Relax al Swiss merchant court »

Tutto perfetto, camera spaziosa e completa di tutto il necessario. Molto utile il cellulare messo a disposizione per poterlo utilizzare in giro per la città . Staff gentile e molto disponibile. Colazione super. Bella piscina

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. F., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Ms. F. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Paolo Azienda - 02/05/2018

Il soggiorno è stato solo di una notte, ma conoscevo l'hotel da oltre 15 anni. Sempre all'altezza.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. Portinari, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the queue at the reception, I am very sorry for the delay. I have taken this issue up with our Front Office Manager for review and improvement. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. Dear Mr. Portinari, I very much appreciate your loyalty and my team and I are looking forward to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Georgino Ospite singolo - 14/04/2018
« estremamente piacevole »

personale molto competente e cortese, camera perfetta. Una nota di biasimo al ristorante non all'altezza dell'hotel

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. Damini, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the quality of the food and beverages, I would very much appreciate to receive more details of what you were missing and not to your expectation in order for us to improve. I am pleased that otherwise you had a pleasant stay with us. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Damini to hearing from you and to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Amelia Coppie - 29/03/2018
« Rilassante,ma allo stesso tempo divertente! »

Tutto il personale si è dimostrato subito gentilissimo e disponibile ad ogni richiesta. La posizione dell'hotel è eccezionale,in una zona turistica ma tranquilla. Vicino ci sono ristoranti,bar e centri commerciali,raggiungibili a piedi. L'hotel è fantastico,con ogni confort e con una piscina stupenda! Da ritornarci...!!!!

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. Bianchi, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. Bianchi to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Gabriella Coppie - 19/03/2018
« eccellente vacanza »

ottimo soggiorno presso la vostra struttura

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Eugenio M. Azienda - 17/03/2018
« albergo accogliente, location ottima »

sono venuto a Singapore per lavoro e mi sono trovato bene nel vostro albergo. le strutture sono accoglienti ed il personale cordiale. l'unico appunto è che la mia camera era un po' piccola...

Recensione certificata AccorHotels
Anonimo Famiglie - 24/02/2018
« Comfort e gentilezza elevati »

Personale attento ad ogni esigenza Camera spaziosa e dotata di comfort di buon livello Colazione eccezionale

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Marcello Azienda - 29/01/2018
« Ottima struttura in posizione strategica sia per viaggi di lavoro che per viaggi turistici »

Ottima struttura situata in una posizione strategica che permette di raggiungere in breve tempo tutti i principali luoghi di interesse della città sia per quanto riguarda il business che per lo svago. Le camere sono spaziose e il servizio ottimo come anche la pulizia. Ricca, completa ed abbondante l'offerta della colazione

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
S. C. Ospite singolo - 20/01/2018
« Ottimo hotel. Posizione centrale. Ottimo servizio »

Sono stato accolto molto bene. Tutti ottimo fino alla partenza. Ottimo buffet di colazione

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Anonimo Coppie - 17/01/2018
« Piacevole »

Hotel offre ogni confort, posizionato in modo strategico

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Anonimo Coppie - 30/12/2017

Hotel ben posizionato, personale gentile e professionale. Di contro cibo insoddisfacente, abbiamo fatto solo un breve spuntino al ristorante al piano terra: onion soup scadentissima, brodaglia con solo cipolle oltretutto servita in recipiente inadatto; cesar salad con ingredienti mai trovati prima in simile piatto e....dulcis in fundo che prezzi!

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. Pitrolo Gentile, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the food at the restaurant, I have taken this issue up with our Executive Chef for improvement. Thank you for highlighting this to me and I apologize for the disappointment and inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Pitrolo Gentile to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Anonimo Ospite singolo - 09/11/2017
« è andato tutto bene »

Solo una notte di permanenza. nessun problema particolare.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Federica Famiglie - 05/09/2017
« Ottimo soggiorno »

Io e la mia famiglia ci siamo trovati benissimo, comode le stanze e ottimi i servizi e la posizione

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Massimo Famiglie - 31/08/2017
« buon rapporto qualità prezzo »

l'hotel è ben ubicato, buon servizio preciso e puntuale. La struttura però è piuttosto datata, bella la reception ma le parti comuni dimostrano gli anni, come pure l'ingresso il cui "porticato" dimostra tutta la sua età.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. Gionso, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Mr. Gionso to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Luigi Coppie - 25/08/2017
« Positiva. »

Situato in posizione ottima per visitare Singapore. Hotel pulito, ben arredato e accogliente. Le camere sono piccole ma sufficienti; alcune però hanno la doccia con vasca. Meglio fare l'upgrade a camere superiori più grandi e più confortevoli con cabina doccia e macchina Nespresso. Utile anche lo smartphone con WiFi per visitare la città. Unico punto su cui migliorare è la regolazione tella temperatura delle camere; il condizionamento si spegne quando si toglie la keycard dalla console centrale e comunque si alzi la temperatura, di default su 18 gradi, non si ottiene gran beneficio con sempre molta aria fredda in ambiente. Forse funzionerebbe meglio un deumidificatore anziché un condizionatore.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Roberta Coppie - 18/08/2017
« Agosto 2017 »

Bellissimo hotel situato nel quartiere di Clarke Quay a pochi passi dal Singapore river dove si trovano tanti locali per cenare. Stanza arredata con buon gusto e dotata di ogni confort, tra cui degno di nota è la possibilità di utilzzare lo smartphone utilissimo per muoversi in centro. Staff cordiale e gentile ti danno la possibilità di usufruire della piscina e della sauna anche dopo il check-out. Comoda l' entrata della metro di fronte all' ingresso principale dell'hotel. Consigliatissimo.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. F., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. F. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Fulvio Famiglie - 16/08/2017
« Pessima »

Esperienza pessima che non auguro a nessuno. Arriviamo in albergo dopo svariate ore di volo, avevamo prenotato una camera per 3 persone e ci assegnano una camera con un solo letto a una piazza e mezza, dicendoci che avrebbero provveduto a darci un letto provvisorio. Letto provvisorio era un semplice materasso poggiato a terra. Si sono scusati "offrendoci" la colazione il giorno dopo. Peccato che quella colazione ci è stata poi addebitata fino all ultimo centesimo sulla nostra camera. Personale ignobile.

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. V., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the extra bed not being available during check-in, I am very sorry that due to high demand, the extra bed was not available upon your arrival. While we are aware that our front desk colleague has offered complimentary breakfast during your stay with us, we understand that this does not substitute for the extra bed and we sincerely apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. V. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Elena Ospite singolo - 16/08/2017
« Ottima posizione »

Ottima posizione, comodo per muoversi sia a piediche con i mezzi pubblici

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the Italian language on the handy phone, I am very sorry that my colleague had provided you with the incorrect information. I have taken this issue up with our Front Office Manager for review and improvement and we have intensified our training measures to avoid recurrence. I am delighted to learn that otherwise you had a pleasant stay with us and that you enjoyed the convenience of our hotel location. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Recensione certificata AccorHotels
Ilario M. Coppie - 22/07/2017
« Poca cortesia e scarsa o quasi assente comunicazione col cliente »

Siamo arrivati alle 13 e pur chiedendo un check in in anticipo ci hanno risposto che prima delle 15 non era disponibile , arrivati alle 15 ci hanno spostato alle 15 e 30 il check in , finalmente arriviamo in camera e la camera non aveva tutte e due le accappatoi , ho dovuto chiamare per farmele portare , nessuno ci ha spiegato dove era la piscina , nessuno ci ha detto dove era la palestra , nessuno ci ha parlato di orari di chiusura e di apertura di tutte Le strutture interne all'albergo , conosco molto o bene la catena Accor perché ci lavoro anche io in questo gruppo , e sono totalmente deluso dalla vosTra Accoglienza e dalla vostra Customer service , vi ho dato 3 punti solo perché state in un punto strategico della città ma mai lo consiglierei a un mio collega o ad un amico ! Grazie mille e buon lavoro

La nostra struttura ha risposto alla recensione
La nostra struttura ha risposto alla recensione

Dear Mr. m., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. For this reason, all the more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room not being ready upon check-in, I am very sorry for the delayed check-in and the absence of the bathrobe. I have addressed these issues with our Front Office Manager and our Executive Housekeeper for improvement. Thank you for highlighting this to me and please accept my sincere apology for the shortfalls and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Le nostre recensioni 20 più recenti
Visualizza più recensioni

Valutazione utenti web

Altri utenti web che hanno valutato il nostro hotel

Prenota questo hotel
Da
Da 187.50 SGD Tariffa non socio
Da 187.50 SGD Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
0.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
Miglior prezzo garantitoCome funziona?
Hotel non aderente In qualità di socio {{fidelityCard}} Diventa socio, è gratuito Le Club AccorHotels

Quando effettuo una prenotazione in questo hotel:

  • Guadagno punti
  • Non guadagno punti
  • Converto facilmente i miei punti HuaZhu Rewards in punti Le Club AccorHotels (e viceversa)
  • Posso utilizzare i punti Rewards
  • Non posso utilizzare i miei punti
  • Usufruisco dei vantaggi da {{fidelityCard}}
  • Usufruisco dei vantaggi
  • Non usufruisco dei vantaggi
  • Posso beneficiare della Tariffa Socio
  • Non posso beneficiare della Tariffa Socio

Altri nostri hotel vicini

A 360 m Novotel Singapore Clarke Quay
Albergo Novotel Singapore Clarke Quay
Da
Da 190.00 SGD Tariffa non socio
Da 190.00 SGD Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
0.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
A 950 m Swissôtel The Stamford
Swissôtel The Stamford
Da
Da 228.00 SGD Tariffa non socio
Da 228.00 SGD Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
0.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
A 1 km Sofitel SO Singapore
Albergo Sofitel SO Singapore
Da
Da 234.00 SGD Tariffa non socio
Da 234.00 SGD Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
0.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
A 1 km Fairmont Singapore
Fairmont Singapore
Da
Da 232.00 SGD Tariffa non socio
Da 232.00 SGD Tariffa Soci Tariffa Soci, iscriviti mentre prenoti
0.00P
Fino al {{amount}}% di sconto extra
Tariffa Soci, iscriviti mentre prenoti
Tutti i nostri hotel a SINGAPORE
Controlla i prezzi