Albergo ibis Riyadh Olaya Street

Dear Mr. Benameur, Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya Street. We appreciate you sharing such nice comments here on your survey. I’m delighted to know that you received the wonderful service that Ibis prides itself on. I will certainly relay your nice comments to our hotel team who will be very delighted to hear your positive feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. We look forward to welcoming you again. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street

Dear Mr. brahimj460 Thank you for taking the time to tell us about your experience at the Ibis Riyadh Olaya. While I am pleased that some parts of your stay met your expectations I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. I must admit that we invest in staff and product development equally so your comments clearly indicate that there is more to be done which I will certainly address with concerned Head of Departments and teams. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohsin Khalil General Manager Ibis Riyadh Olaya Street