Mercure Arbat Moscow 4 stelle

Giudizio clienti 4.7/5 4.294 recensioni
Mercure Arbat Moscow
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Hai raggiunto il massimo di 6 hotel preferiti; rimuovine uno prima di aggiungerne un altro.

I plus dellhotel

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy and quick access to the Expocenter and Crocus expo

Questo hotel fa parte del programma Planet 21 e agisce a favore dell'Ospitalità positiva.

Servizi in hotel e nei dintorni

Check-in dalle 14h00

Check-out fino alle 12h00

Servizi a pagamento

Servizi e informazioni pratiche
  • Check-in online
  • WI-FI/Accesso internet
  • Accessibilità per persone con mobilità ridotta
  • Hotel non fumatori
  • Aria condizionata
  • Lingue parlate in albergo
  • Reception aperta 24 ore al giorno
  • Lavanderia
  • Facchino
  • Portineria
Ristorazione
  • Colazione
  • 1 ristorante/i
  • 1 bar
  • Servizio in camera
Svago e attività
  • Centro fitness
  • Benessere
Servizi business nell'albergo
  • 1 sala/e riunioni
  • Centro business self service
  • Servizio copia/stampa disp.

Posizione dell'hotel

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
federazione russa

Tel: +74952250025

Fax: (+7)495/2250083

E-mail di contatto

Check-in dalle 14h00

Check-out fino alle 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • In aereo

    SHEREMETYEVO A 38km / 23,61 miglia

  • In treno

    KIEVSKY A 2km / 1,24 miglia

Coordinate GPS:55.748595, 37.583762

Le nostre sistemazioni

L'hotel da 109 camere offre ai suoi ospiti un'ampia scelta di sistemazioni: camere Classic e Privilege, suite, camere comunicanti e 3 camere per ospiti con mobilità ridotta. Tutte sono arredate in stile moderno e dotate di ogni comfort. Tutte le camere sono non fumatori e dispongono di WIFI gratuito, servizio in camera 24 ore, asciugacapelli, cassaforte, asse e ferro da stiro, TV LCD con canali internazionali, prodotti da bagno omaggio, kit per tè/caffè, servizio lavanderia.

Camera Classic con 1 letto matrimoniale, non fumatori

  • Numero massimo di persone: x2
  • Superficie: Da 18
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

Camera Classic con 2 letti singoli, non fumatori

  • Numero massimo di persone: x2
  • Superficie: Da 18
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

Camera Privilège non fumatori con 1 letto kingsize

  • Numero massimo di persone: x2
  • Superficie: Da 20
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

Camera Privilège non fumatori con 2 letti singoli

  • Numero massimo di persone: x2
  • Superficie: Da 20
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

Camera Standard non-fumatori con letto doppio per ospiti con mobilità ridotta

  • Numero massimo di persone: x2
  • Superficie: Da 22
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

Suite Family non fumatori con letto king size e divano letto

  • Numero massimo di persone: x2
  • Superficie: Da 42
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

Suite Deluxe non fumatori con 1 letto king size e divano

  • Numero massimo di persone: x3
  • Superficie: Da 42
  • Internet wireless in camera
  • Internet alta velocità
  • Acqua minerale in camera gratis
  • Bollitore per caffè / tè
  • TV a colori satellitare/via cavo(...)

I nostri bar e ristoranti

LA PROMENADE

Tipo di cucina: Internazionale

Scoprite l'elegante ristorante francese con un tocco di tradizione russa e sempre aperto per consentire ai nostri ospiti di fare colazione prima del risveglio della città, pranzare senza interrompere il lavoro e chiudere a cena con stile la giornata.

Pranzo

06:30 - 10:30

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Godetevi l'accogliente atmosfera del bar con i suoi cocktail e la ricca selezione di tè e caffè.

Pranzo

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Cena

  • Lun
  • Mar
  • Mer
  • Gio
  • Ven
  • Sab
  • Dom

Le tue riunioni ed eventi

Le nostre sale riunioni

  • Numero di sale riunioni: 1

  • Dimensioni massime: 40 m²

  • Capienza massima: 14 persone

Per saperne di più
Sala riunioni Mercure Arbat Moscow

Le recensioni dei nostri clienti per
Mercure Arbat Moscow

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione AccorHotels 4.7/5

4.294 recensioni

Soggiorno perfetto

Giudizio clienti 4.7/5

Elena Famiglie - 15/05/2019 Recensione certificata AccorHotels

Ubicazione dell'hotel ottima a due passi esatti da metro e via Arbat, dove non mancano negozi e ristoranti. Personale dell'hotel gentilissimo e sempre disponibile ad ogni richiesta. Camere pulite e ben arredate. Colazione da dieci, marmellata fatta in casa e spremute di frutta fresca. Pienamente soddisfatta. Grazie

Dear Elena, Thank you for your kind feedback relating to your recent stay with us. First may I say how pleased we are with your comments about our staff. We very much appreciate your kind compliments and great feedback. We were so delighted to hear that you were satisfied with our hotel and its central location which is a definite advantage both for business and leisure tourists. We will be happy to see you at our hotel again and continue doing our best to make your stay even more comfortable and pleasant! Sincerely, Alexandra Abdulova Front Office Manager

Comfort e accoglienza

Giudizio clienti 4.7/5

Silvia Coppie - 29/04/2019 Recensione certificata AccorHotels

Posizione strategica vicino la metro, camere nuove e comode, disponibilità del personale al check in anticipato. Sarebbe utile una segnaletica dell'hotel all'uscita della metro e da prevedere soluzioni alternative per la colazione più economiche.

Dear Mrs. Silvia! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location and your room. I am sorry that our service didn’t meet your expectations and we would appreciate if you could share more detailed comments with us h7… We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Aleksandra Abdulova Front Office Manager

Elegante, pulito, gentili, ottimo servizio

Giudizio clienti 4.7/5

Stefano Azienda - 20/04/2019 Recensione certificata AccorHotels

Personale educato e molto cortese. Stanze pulitissime ed eleganti. Ottima la colazione

Dear Mr. G., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued your stay with us.We are very glad that service performed by our staff met your expectations. Positive feedback from our guests is the greatest reward for us. We are always extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Buon hotel in zona comodissima

Giudizio clienti 4.7/5

Sonia Azienda - 18/04/2019 Recensione certificata AccorHotels

Ho soggiornato per lavoro. Molto comodo. Ricca colazione.

Dear Sonia B.! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the breakfast, location of the hotel and service we provide. We are looking forward to welcome you back at Mercure Arbat Moscow Hotel! Yours sincerely, Alexandra Abdulova Front Office Manager

efficienza, disponibilità, cordialità

Giudizio clienti 4.7/5

Anonimo Azienda - 19/03/2019 Recensione certificata AccorHotels

un ottima esperienza, ambiente pulitissimo, spazioso. curato nel dettaglio.

Dear Valued Guest! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. You mentioned that you faced problem with the quality of food and beverages. We would be very grateful if you could provide us with more detailed information on the situation you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Looking forward your reply. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Camera spaziosa e ben curata. Ottimo bagno. Ambiente silenzioso e climatizzazione ok.

Giudizio clienti 4.7/5

Luca P. Azienda - 08/03/2019 Recensione certificata AccorHotels

Soggiorno di quattro giorni e tre notti in hotel della vs catena ubicato a Mosca. Camera ottima, colazione ricca, personale veramente cortese e disponibile. Mi spiace non aver avuto tempo di provare l'area fitness e relax.

Dear Mr. P.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us.We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Gradevole

Giudizio clienti 4.7/5

Anonimo Coppie - 27/02/2019 Recensione certificata AccorHotels

Piacevole e accogliente

Dear Valued Guest! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. You mentioned that you faced problems with taxi. We would be very grateful if you could provide us with more detailed information on the situation you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Looking forward your reply. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Comodo per raggiungere la metropolitana

Giudizio clienti 4.7/5

Anonimo Azienda - 18/02/2019 Recensione certificata AccorHotels

In generale è stato una buona esperienza in special modo per quanto concerne l'ubicazione dell'hotel che si trova a solo 50 metri dalla stazione ferroviaria.

Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. I am sorry that our service didn’t meet your expectations completely. We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Arbat Hotel Moscow

Giudizio clienti 4.7/5

Domenico P. A. (. Azienda - 08/02/2019 Recensione certificata AccorHotels

Reception e personale molto simpatici, camera ottima, cena ottima. Tutto perfetto.

Dear Mr. P.! We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always happy to welcome you at Mercure Arbat Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Always good!!

Giudizio clienti 4.7/5

Luigi Azienda - 30/01/2019 Recensione certificata AccorHotels

Ho avuto un ottimo upgrade. Tutto perfetto

Dear Luigi! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Dakhno Front Office Manager Mercure Arbat Moscow

ottima e piacevole

Giudizio clienti 4.7/5

Anonimo Coppie - 08/01/2019 Recensione certificata AccorHotels

hotel piccolo e romantico, vicino all'Arbat, di qualità e charme, con personale molto professionale

Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Soddisfatta

Giudizio clienti 4.7/5

Anonimo Coppie - 08/01/2019 Recensione certificata AccorHotels

Buono

Dear Soddisfatta! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. I am sorry that our service didn’t meet your expectations completely. We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Ineccepibile

Giudizio clienti 4.7/5

Michele F. Azienda - 17/12/2018 Recensione certificata AccorHotels

Hotel silenzioso, pulito, cucina eccellente anche se talvolta un po' abbondante.

Dear Michele F., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We look forward to welcoming you back wishing you a happy and magical New Year! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

fantastica

Giudizio clienti 4.7/5

Anonimo Azienda - 23/11/2018 Recensione certificata AccorHotels

hotel accogliente personale molto cordiale

Dear guest! We are very grateful to you for choosing Mercure Arbat Moscow hotel! The best motivation for all our staff is to see such a positive feedback! We are delighted to know that our team's work made you feel comfortable during your stay! Looking forward to see you at Mercure Arbat Moscow Hotel very soon! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Una certezza di professionalità

Giudizio clienti 4.7/5

F.… Azienda - 18/11/2018 Recensione certificata AccorHotels

Piacevole

Dear Valued Guest, Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. Warmest regards and best wishes, Alexandra Abdulova Front Office Manager

Molto soddisfatto

Giudizio clienti 4.7/5

Anonimo Azienda - 16/11/2018 Recensione certificata AccorHotels

Ho potuto apprezzare il cambiamento di rotta che c’è stato in hote, specialmente alla reception. Personale gentile, sorridente e disponibile. Ancora un po’ lunghi i tempi di attesa per saldare un conto ma si possono accettare. La sala colazioni è rimasta uguale: il personale non è motivato ed è disattento e non sorride.

Dear Mr. Magan! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. . I have shared your feedback with the Heads of departments who are in charge of these questions for further discussing and implementing and in order to run an additional training with staff. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Molto bene l'accoglienza, non positivo il servizio al ristorante

Giudizio clienti 4.7/5

Anonimo Coppie - 16/11/2018 Recensione certificata AccorHotels

Stanza adeguata alle aspettative, ottima accoglienza,

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow hotel! We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our reception staff met your expectations. Your warm words will be shared with the team. Regarding the restaurant service I have shared your feedback with the Heads of departments who are in charge of these questions for further discussing and implementing and in order to run an additional training with staff. If you have any other comments regarding the points you were not quite satisfied with, please share them with us via h7… Thank you for your feedback once again. Our team will be happy to welcome you back at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

soggiorno molto accogliente

Giudizio clienti 4.7/5

Rossella Azienda - 08/11/2018 Recensione certificata AccorHotels

Il personale è stato sempre molto gentile e disponibile; le stanze sono molto comode ed accoglienti; la colazione è stata molto soddisfacente.

Dear Rossella, Thank you very much for taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Also we are very pleased to hear that you were satisfied with our location, breakfast and comfort of our rooms. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Buono

Giudizio clienti 4.7/5

Luigi Azienda - 07/11/2018 Recensione certificata AccorHotels

Molto buono. Ma essendo stato tante volte in questo hotel e essendo membro gold accor non capisco perche' almeno per una volta non mi date la suite. ?Cosa che avviene in altri hotel accor e che apprezzo

Dear Mr. Luigi, Thank you for your loyalty at choosing Mercure Arbat Hotel again and taking time to complete the questionnaire. We really appreciate that you are a Gold member of Accor Loyalty Program and we are very happy to welcome you every time. According to your comments about upgrade, we are very glad to provide an upgrade for you as a Gold Member of Accor Loyalty Program and we would like to inform you that according to the Accor Standards upgrade could be make only for one step and upon availability. Next time when you make reservation on Privilege room, we will be glad to prepare a Suite room for you, upon availability. We hope to see you again at Mercure Arbat Moscow Hotel! Best regards, Alexandra Abdulova Front Office Manager

business in moscow

Giudizio clienti 4.7/5

Piercarlo Azienda - 22/10/2018 Recensione certificata AccorHotels

sono un cliente affezionato e ogni volta che devo andare a Mosca, scelgo questa struttura. Anche in questa occasione, ho soggiornato per 11 notti. Camere ottime, servizio e gentilezza ai massimi livelli. Unico aspetto che ho segnalato da tempo e che rilevo anche su numerosi commenti online, è la condizione delle poltrone dell'area salotto nell'ingresso e, in minor misura, la condizione delle sedie del salone colazione. Credo sia arrivato il momento di rifare l'imbottitura. In ogni caso la mia soddisfazione è sempre massima. Grazie

Dear Piercarlo, We would like to thank you for choosing Mercure Arbat Moscow hotel and for taking the time to share such a positive detailed review. It was a pleasure for us to welcome you in our hotel, and we are delighted to hear that we met your expectations. Your comments regarding the helpfulness of our staff, cleanliness and comfort of our rooms are highly appreciated by all of us. Thank you for your warm feedback once again. We look forward to welcoming you back in Mercure Arbat hotel! Warmest regards, Alexandra Abdulova Front Office Manager
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